The A/C in my condo quit working at one of the worst possible times, when the temp was in the 90's, the property was sold, subject to inspection, and the property inspector reported to the buyers that the A/C wasn't working! I looked online and found several A/C providers, and selected Air Express because they had excellent online ratings, their facility was located only a few miles from the condo, and on-line scheduling was available. I scheduled an appointment at a convenient time, and received a text that my appointment was confirmed. I'd scheduled a 10:00 AM appointment but the confirmation text clearly explained that the appointment was actually a "window" of time, and the technician would arrive between 8:00 AM and 12:00 noon. I get it. Unless you're the first morning appointment, it's impossible to know how long a repair will take because the technician won't know what repairs are required until they start working on the system. A repair might be as simple as resetting the thermostat, or as lengthy as removing an ant colony from the outside unit. (I know, this happened to me) I received a second text the day before the appointment as a reminder, and a third text the day of the appointment informing me the technician was on the way, his name was Braxton with a recent photo. Cool idea! The technician arrived shortly (within an hour of my preferred appointment time, and also within the "window" of time specified) and listened to my description of the concern. I asked if he'd mind if I watched over his shoulder, and he replied that was OK if I was open to learning about A/C systems. I enjoy learning, so that was OK with me. Braxton got his tools and gages, diagnosed the problem and gave me three different repair options. To his credit, he did not give me Option #4, which WAS a good option, which was "replace the whole system" . There was absolutely NO "upsell" pressure. I selected a repair option, and Braxton replaced the failed parts, rechecked the system to make sure it was working correctly, cleaned up, accepted payment by credit card, and emailed me an invoice and pics. Later that day I received another text thanking me for my business and asking if I could complete a (SURPRISE!) survey. I don't do Google or Facebook surveys because of privacy concerns, but I replied that I often do Yelp surveys, and would be happy to do one for them. I WAS surprised that there were so few Yelp surveys, but I was happy to add a few comments. Although my condo is (hopefully) sold and it's not likely that I'll need their services again, I HIGHLY recommend Air Express in general, and their technician, Braxton, in particular read more

Ahoy Cooling & Heating - Looks like an electrician's nightmare, doesn't it? - Heating & Air Conditioning/HVAC Near Me - Temple Terrace, Florida

Do your research. I went with 1 Mitsubishi 18,000 BTU mini split from Ahoy (Adam, the owner came to the give me the quotes). Cost $8,500. So many people told me I got robbed with the cost. Ok, shame on me. Then both times that I used my free maintenance (annual) check-ups, the customer service people totally screwed me up with the scheduling. Only good thing with Ahoy Cooling is Service Technician, Nik. read more

Nik was awesome and provided great customer service for our A/C unit, provided detailed information about the work that has been done and things to consider for the future. read more

Great service no pressure! Very knowledgeable. Nice guy. Needed a second opinion was very honest explaining everything.

I recently gave a review for the customers service that I received from this business. I still think the technician was great, but I just wanted to mention the cost. I live in a condo and my drain lines were apparently clogged. The charge for JUST clearing them was almost $600. This occurs about once or twice a year. I change my filter monthly as well as use the tablets recommended to keep the lines clear. So yes, they are kind and prompt, but I also want to be transparent with what this company charges. read more

Fantastic service today by Ahoy Cooling & Heating. Nik came out and did a great job servicing my HVAC unit. Really took the time to explain everything he was doing. Great job!! read more

Ryan was an excellent and thorough A/C technician. Very personable and professional. Gave us a great overview of our two air conditioning units. We will follow up on his recommendations. read more

Very trustworthy company, reliable, prompt and courteous service. Techs are honest, friendly and highly skilled. Techs were also happy to explain any future needs and answer any questions or concerns in laymen's terms. read more

EXCELLENT EXCEPTIONAL SERVICE. After moving in our new home it was the dreaded time to replace the AC. I set up quotes with three companies. Air express by far the best one. On price, customer service and long term service package. The new items were quickly installed. All old materials hauled away. A few days later the team came in to make sure system was set up to its best capacity. The staff was pleasant, efficient above all very professional. Uniforms, ID and introductions were a plus, no funny business. Very pleased, happy and feeling at ease knowing we're in good hands. read more

Air Express is my new favorite business. Having to get a whole new ac system is a daunting task but Adam, the owner of Air Express was outstanding. He came to my home and accessed the situation but he didn't try to sell me a new system. He was willing to look for a part that could be replaced in my "old" unit. Adam was professional and knew his stuff. I decided to go with a new Amana system and I couldn't be happier. His technicians that came out to install the new system and got the job done in one day. Very impressed. I also have to mention one member of his office staff, Stacey who got back to me right away to get things rolling. Thanks Air Express! read more

Our AC is nearing it's final blows and we decided to go ahead and get a couple estimates for a new unit vs repairing the old one. We called Air Express because Adam had serviced the unit a couple summers before and although we didn't meet him the work seemed to hold up just fine. Of the two estimates Adam gave us the most options and we were quoted much closer to our expectations than the other company. Adam was also a great guy. We had no problem having him in our home and even chatted it up a bit. We opted to repair the AC for now and will be using Air Express for a replacement once we have the money. read more

After I posted my initial review, Adam, the owner contacted me almost immediately regarding my experience. He asked me about what happened and apologized for my experience. He offered to come out the next morning to inspect my duct work himself. He called in the morning and showed up promptly and did a through inspection of all the a/c parts. He educated me on the system, how it was installed, and the things that needed to be repaired. He offered a VERY fair price to do the repair work for me to try to make things right. Since I had already scheduled an appointment with another company to do the work, I am going to follow through with that commitment. However, after meeting with Adam, and his efforts to resolve my issue, I will now keep Air Express in mind for future repairs and needs. read more

Made an appointment with them almost 2 weeks in advance and they called me the day before my scheduled appointment to tell me that another new customer was more important than my needs and can they reschedule. Needless to say I did NOT call to reschedule and would NOT recommend them or even entertain dealing with them at all! McWilliams & Sons to the rescue! read more

Just experienced a very unprofessional encounter with the owner Adam this past weekend when he called to aggressively tell us we're calling too many times (we called for some clarification on appointment times and he was angry because each call cost him $5), that he is placing us on a do not service list despite our units being under warranty, and that we are unpleasant people to work with. Our side of the story: HVAC installed in late 2016. Nothing but issues with both units (2 story home) from the beginning, mostly on the unit upstairs, both heating and cooling. Lots of service calls needed. The most recurring issue is that the upstairs did not maintain cooling in the summer (would reach 80+ degrees). We were told it was our duct work. We pay $4k to have that replaced (even though old units cooled the upstairs just fine with current ducting) and does not resolve the issue. Adam replaces the condenser along with other tweaking and these do not resolve the issue. He finally throws up his hands and we're told that's the nature of having 2 stories and keep the downstairs cold to force cold air upstairs. In doing that, downstairs was uncomfortably cold while there was a 1 degree difference upstairs, so we stopped doing that and dealt with a hot upstairs. When we had a baby, we had to look into fixing the upstairs again because of the risk of SIDS when babies are too hot. We paid for expensive insulation and a radiant barrier in the attic knowing Adam would tell us it's not his system. This did not fix the problem, so we were forced to call Adam again. His tech comes out, refills our Freon since it was low, checks for a leak, and for the first time in 4 years we are able to maintain AC upstairs. Why'd it take 4 years to fix this? Not to mention suffering with a hot upstairs for years because "that's the nature of 2 floors." This past weekend, we called because our downstairs heat wasn't working. Adam arrives and is standoffish and clearly unhappy at us for unknown reasons. He gets the heat to work but it stops working again the next day, so another service call is requested. We received the aforementioned angry call from Adam later that night. Our only transgressions are the amount of service calls we've had over the past 4 years for legitimate issues for nonworking heating and cooling as outlined in brief above. We also made him permit both our units after failing to do so at installation. He found stickers from other HVAC companies that he was unhappy about when we got second opinions on the duct work--work that went to him in the end anyway. We've been rightfully frustrated with his work and faulty HVAC but have stayed respectful. From our perspective, Adam will leave you high and dry if you have a system that is not properly working and somehow make YOU the bad guy at the same time. Any customer would be frustrated by the amount of time and money (4 years, $18k+) we've thrown into HVAC to have recurring issues with brand new units. However Adam responds below, keep in mind that I'll be unable to defend myself against his claims and it's his job to say whatever he can to keep your business. Your first interactions with Adam will be very pleasant as evidenced by his 5 star reviews, but as soon as issues happen and you seem like a high maintenance customer (even if for legitimate reasons), he will become rude and condescending and eventually put you on his do not service list when he has no right to do so. read more