I decided to try and replace my shower cartridge on my own last week. I've become pretty handy. But…read morebeing that it was 20 years old and very stuck, I spent my whole day off wrestling with it just to have to break off. By then It was 4:00 on a Friday and I started to panic. My wife would be home soon from work and I couldn't turn the water back on until it was fixed. I started calling plumbers just in case. Most weren't answering phones, were out of service, or couldn't get to me until Monday. I tried True Plumbers first and was put on hold. I waited a couple of minutes and no one picked up. So I hung up and called other plumbers. After not getting any good answers, I tried them again. They had one of their plumbers call me. Josh was working on a job in Lakeland, but said he could come out to me that evening. I talked to him about what was going on and what I was doing to fix it. He told me I was on the right track. He encouraged me to keep doing what I was doing (because it was exactly what he would have to do). And for him to do it, I'd have to pay the service fee + parts and labor. Not cheap that time of the day or week. Lucky for me, my wife got home and saw I was totally exhausted and frustrated. She took over trying to get the rest of the cartridge out. Josh told me to check back in with him in the meantime if we needed him. He was still planning on coming later if we couldn't do it. Probably a good hour later, my wife got the rest of it out. Let me tell you we shared a huge high five and there was much cheering in that shower! lol I called Josh back and let him know we did it and he didn't need to come over. But I was so grateful for his advice. Sometimes you just need someone to tell you you're doing it right. If we have any other plumbing issues, I'll call them again for a quote.

They charged me around $340 dollars to hook up the fridge water line to the wall. One of the two…read moreplumbers was very unprofessional and disrespectful. Had a new fridge put in and the guys who put in the new fridge said they couldn't touch the water line of the old fridge and that the valve from the wall needed to be replaced so that the water line from the new fridge could be connected, and to call plumbers for that. We called them and they arrived an hour earlier than their estimated time range. Long story short, the plumber guy said replacing the valve in the wall wasn't necessary and the hose from the valve could be connected to the new fridge. He said this to me like I was a moron, which I don't know much about plumbing, so I'm probably a moron when it comes to that stuff. But the way he said it and looked at me rubbed me the wrong way. He then puts a fitting thing on the fridge hose and connects it to the valve hose coming from the wall. It takes him maybe a minute to do this. He tells me it's gonna cost $340 or something close to that. I ask why so much for having done so little, he said he had to drive forty minutes and says it like it makes total sense and I'm the idiot for asking such a stupid question. I will never use their services again.

Fla Plumbing repaired our leaking hose bib. The job was done nicely and the problem was corrected…read more Would recommend. Kevin

We received a phone call from FL Plumbing after they saw this review. We returned their phone call…read more& again requested a physical contract or receipt with their business logo, license #, address, phone numbers, etc, with outline of product(s) with cost(s) for each, including labor costs, warranty, etc., that we would be paying for. Their response: per their rep, ALL done electronically (their iPad), nothing to print, or sign, or to document for a $1400-$2100 charge. Buyers Beware.

Friendly service on a Saturday afternoon. I was thankful for the technician Paul that came out on…read morethe weekend and solved my mini crisis. I had to turn off the water until it was fixed, they were quick and provided great service. The office staff was friendly as well, and even checked after to make sure everything was good.

This company renovated two bathrooms and hooked up our brand new kitchen 2-1/2 years ago. I am a…read morelicensed contractor and had to foster new relationships with vendors because I was 4 hours away. The tech was mildy experienced and hooked up may items incorrectly which we had fixed at our own expense. The most recent being the master bath shower pan that was not done to code for two reasons. The first reason was there were no dam corners above the curb as required by the Florida building code.  Dam corners are put in so if there is ever a leak where the shower enclosure penetrations are, everything stays protected.  This is evidenced in the 2023 Florida building code chapter 27. They really need to educate themselves.   Also, this pan should've been pre-pitched with either a Styrofoam liner or with floor mud before the pan was put down. This is Florida building code and is the way that I do it in my business every day.  Placing a shower pan directly against raw concrete without a proper slope, almost certainly leads to a pan failure. Water will pool beneath or inside the pan, rotting the surrounding structure, fostering mold, and compromising the waterproof seal which is exactly what happened.    I paid them to do this correctly and I had assumed that it would be in accordance with the Florida building code. I was not living there and was not able to be there to supervise.   When I contacted them, Luis argued with me and told me that it was done correctly, the same way he did when he hooked up our Alkaline Water machine where it was reversed, and the Alkaline Water was coming out of the small spout where you couldn't even fit a cup under. He actually called me "picky."  I have never, in my 37 years, doing kitchen and bathroom remodels, called a client picky for wanting something to work as designed and intended. I requested a refund on what was paid orginally (not the amount to rip everything out, pay for a proper pan to be done, and re-tile. That cost will be over $10,000.00. Their response is as listed below: Thank you for reaching out to us. We have received your request for a refund regarding the shower pan installation completed at your Tampa condo in December 2023. As a General Contractor and fellow industry professional, I believe you can appreciate the operational standards necessary to maintain the integrity of a specialized trade like plumbing. Because of our respect for your professional background, we want to address your concerns with complete transparency. Our standard service warranty on labor is one year from the date of completion. As this project was completed over two and a half years ago, it is well outside our established warranty window. More importantly, our records and your recent correspondence indicate that another contractor has already opened and manipulated the work area to perform their own diagnosis and remediation. From a protective and liability standpoint, it is impossible for us to honor or evaluate a warranty claim once another party has touched the work. In our industry, it is unfortunately common for a competitor to attempt to discredit previous work to justify their own scopes. Because we were not given the opportunity to inspect the issue first-hand in its original state, we cannot verify the conclusions drawn by a third party. That being said, we truly value the long-standing relationship we've built with you. Because you are a VIP customer, we are willing to offer a professional courtesy that reflects that status. While we cannot issue a refund for work that was accepted and remained functional for over two years, we would be happy to send a senior technician to look at the issue and suggest a root-cause fix. Should you choose to have us perform the corrective work, we will apply a heavily discounted "VIP rate" to the labor and materials, just as we have done in the past. We value your business and hope to resolve this in a way that respects both our warranty policies and your history with Premium Plumbing. This response is a joke. The pan was leaking into the unit below and caused over $1000.00 damage to their unit which I also had to pay. As a contractor, I fully realize things can go wrong. It's how a company rectifies those mistakes that sets them apart.

Chris and his son did an amazing job replacing my water heater! He was friendly, super…read morecommunicative and was able to get the job knocked out rapidly and at a great price. I would recommend and use in the future. Veteran friendly too!

Fast, honest, and reliable. He did a great job repairing my mom's broken pipes and made the whole…read moreprocess stress-free. Quality work, fair pricing, and a veteran you can trust. Highly recommend!

They were quick to respond, showed up on time and gave options of repair or replace. Completed the…read morework quickly and professionally and even completed an additional plumbing repair I had been putting off without the need of a second visit!

Installation for a new water heater went well! They don't cut corners and installed the water…read moreheater to code. Easy and smooth transaction! Will definitely call them again for my next plumbing need!

Did a great job replacing my shower faucet, Nice guy that did work…read more Now I am trying to call him again and no answer, Some one call me from office Sharon Spann

Arrived on time fixed the issues in two bathrooms, and came in under the quoted price. Very…read moresatisfied.

I put in a request on Yelp to have plumbers contact me about a clog. Kenny responded quickly &…read moreseemed very professional. Kenny said he felt running the snake from the roof was our best option. He also stated he does not feel it's right to charge for a camera to be run after the drain is unclogged. He offered to come out within the hour for $550. He was going to have to come back the next morning anyways since his other guy had the camera. We said we would just wait until morning. It was so late (10pm) The next morning Kyle arrived promptly at 9am. They were honestly the most prompt plumbers I've ever met. I showed Kyle where to access the crawl space to get under the house. He chose to just run the snake from the front yard. Kyle never did go onto the roof or under the house. He did eventually break the clog loose & proceeded to clean up. I asked for the camera footage. He did not run the camera. I asked him to do so. He then ran it but, I do not feel it was ran properly as his diagnosis was not accurate. It also took him less than 5 mins to run the camera ... I didn't think much of it since Kyle said I did not need the footage. This was Thursday morning. On Saturday my husband took off to replace the section of pipe that Kyle said was wrong. We ended up putting a level on the pipes, under the house. The angles were accurate. I called Kenny to ask for the camera footage that we should of received when Kyle ran it. Kenny was a bit upset that we were not given that footage when we paid for the job. It's also my experience that snaking the drains from the roof is twice the price, I was however ok as long as it was completed. Here we were on a Saturday trying to fix this issue but we could not get the footage we were promised. Kenny said he did not have the camera, it was in Kyle's truck & he was off for the weekend. This is the reason I did not give 5 stars. We had to delay repairing the pipe due to Kyle not completing the job as promised. We had to wait for Kenny to retrieve the camera on Monday. Then he showed up on Monday. The diagnosis Kyle had given was not accurate. Unfortunately we wasted a weekend & canceled a job that we had scheduled had Kyle done the job properly the first time, we wouldn't be in that predicament. It's my opinion he either didn't know what he was looking at or he did not run the camera & just pretended he did. Kyle said the cast iron was in good condition. Kenny said it needed to be replaced. Kyle said it was the angle of the pipe. It was the size of the pipes not matching up. Kenny however crawled under the house, ran the camera & discovered the issue. It was nothing at all what Kyle said but, at least he stood by his service & came back at my request. This is why they received 4 stars. Tbh... Kenny deserves 5 stars & Kyle deserves 3... I have already recommended them to a few people. My only other observation is... you might need a second camera to keep on the bosses truck. Twice we needed it & it was on the other truck. If you're running a camera for nearly every job, it might be a good investment to have a back up. In closing I do recommend Elite Plumbing. Kenny is the owner & he stands behind his work. If something is not right, Kenny does what he can to make it right. If you're in need of plumbing repairs, I highly recommend Elite Plumbing.

2 months ago I…read morereceived a call that there was a leak at my condo. Originally thought it was Hot Water Heater, but turned out to be a pipe behind the wall. Called Elite Plumbing and they sent a Tech to investigate. ANGELO diagnosed the problem, removed a section of sheetrock and repaired a 1 foot section of leaking copper pipe. I soon received a bill for $650, which I thought was excessive. As part of the remediation process, ANGELO decided to remove the Hot Water Heater from the property!?!? When contacted to ask where the HWH was, ANGELO responded that I told him to remove it! I would never have instructed him to do that. Very disappointed, and would not recommend this company. And Ken, as owner, you know EXACTLY what happened, your employee remove the water heater from my unit and probably installed as new somewhere else! Whether ANGELO or ANTHONY, steer clear of this place!!!

Great service, great prices, friendly people. Solved my…read morewater softener issue quickly. Would hire again.

We contacted Dam Plumbing & Drain to replace a tankless water heater. Unfortunately, the new water…read moreheater was set at 98 degrees and it was not working properly / consistently. When the plumber, Richie, returned to review his work a week later, he argued with us and said the water was hot. I told him that's not what our complaint was - the temperature wasn't consistent. When we asked him to re-install the previous unit, he said he couldn't because he had thrown it away in the trash. The previous Reem water heater of ours was working just fine. We were just downgrading to a smaller unit. We sent a complaint to the office almost 2 weeks ago but no one has ever called, texted or emailed us back. Absolutely an unreputable company! I can't believe they have so many good reviews when we definitely received the worst service possible. Update: I don't think it's wise for any business to publicly give an "excuse" why they did something that a customer is unhappy about, and rightfully so. Their plumber was told from the start that our current/previous tankless water heater was working just fine. Why would anyone throw away a unit that's working fine? After speaking with Lucy today, I was also asked to revise my review here if they provide a new service that is satisfactory. My husband and I run a small business and we've never asked a customer to revise their online review. It is always the customer's choice to do that on their own. A company's response to a negative review always shows how they truly operate.