The service is amazing​ and ​prompt always on time. It is…read moretop quality water. Any issue is professional​y resolved immediately.

Quality of water, direct contact to company, family owned, on time delivery, price, drivers are…read moregreat

I LOVE Tribeca Beverage Company. I really appreciate the customer service. They are so…read moreaccommodating & always answer the phone. I've never had any problems with delivery or anything else for that matter. I highly recommend them to anyone looking for a water service. And I love that they have 5 gallon GLASS bottles with a bottom feeder.

Very pathetic and unprofessional company. Based on overall attitude of the owner about the recent…read moreissue. He is lacking analytical and logical skills who would rather keep his two horribly offensive delivery people, not to discipline them and possibly put himself into a much worse legal predicament later. Seemingly, it stems from the fact that he cannot replace them, lacking resources for more skilled staff. Or some other reason. The mechanical condition of the delivery truck should also be evaluated since the traction of wheels should not produce this kind spinning, possibly tires too bald, should be verified with state authorities as well. Everything starting with stuck getting stuck due to failure to just back out, unauthorized attempt to do U-turn, especially if you are lacking the skills to maneuver between the obstacles. What seemed to be no challenge for previous two trucks completing deliveries within the last day or two, personal vehicle and even a sport car, this fellow had an overblown issue. However, being stuck should not have risen to being an assholes or disrespect and insult the customer. It is part of doing business and ought to be treated as temporary issue. Thankfully, with my mechanical assistance and direction they were able to back out finally. What took place before and after should have been enough for the owner to fire these two people immediately. Specifically, the driver's assistant was blaming, belligerent and attempted assault by advancing on the customer. After a verbal push back and standing the ground, he backed off. Upon, the eventual departure the driver arose to yelling , throwing insults, and threatening. I explained to the owner of the Tribeca company that I have video surveillance and audio recording of complete interaction from many angles; I provided him with some copies to begin his inquiry. Even before speaking to these two, he seemed be on the path to justify the behavior of these two-ghetto style, tongue loose home boys by coming with various excusable scenarios and psychological nuances of hard work and travel. He called back a day later implying that he is not taking any disciplinary action nor is able to assure me if these "two idiots would not piss into my water next time". The fact that there was a physical threat, insults, microphone picking up these two calling my wife "cunt" for not stopping them when she opened the gate is not enough to take responsibility. He cancelled my account.

George is very knowledgeable and friendly. Water tastes great, and RO removes all toxins from…read morewater than other filters cannot replace. Alkaline water is cheaper than anywhere else, and tastes better too. Finally upgraded to an at home system that George installed, and the process was very straightforward.

Great love the ph water get a bunch of it! Philly delivery local company. Highly recommend it if…read moreyou live in PHILLY!

We just got a brand new above ground pool and are complete pool novices. When I called Aqua Duck…read morefor pool filling services, Nichole answered all of my questions with complete knowledge and was able to give me a quote immediately. The timing of our pool installation did not go completely on schedule, and Nichole was completely flexible and able to change our date of service no problem. And she was very easygoing and friendly about it. Lastly, the 2 truck service men who came to deliver the water were also friendly, on-time, and the whole thing was probably the easiest part of our pool installation. Really appreciate Aqua Duck and would recommend them to anyone.

The owner is rude and classless. I called to see when the pool water would be coming. i was told…read morethey didn't know where the trucks were or when they would be coming. They said they work until 10:00pm. How do you run a business with no schedules or without knowing where your trucks are??? Then the owner hung up on me!!! Don't be in a hospitality business if you are nasty - it just doesn't work. Lets see how long this jerk stays in business!!!

Crystal Spring Water/Primo are in the unlawful business of placing fraudulent orders for clients,…read morenever shipping nor delivering anything of these orders, then billing you for them!! Today is the 3rd time we received a fraudulent invoices with duplicated and tripled charges, back to back, for items we never ordered NOR received. They will be facing legalities asap!

I got fed up with constant delivery issues in April of 2023, requested that my account be cancelled…read moreand returned the rented cooler. Their driver did not record the cooler as being returned and they have been auto-pay billing me for two years for equipment I no longer have.

Well, maybe! At least this guy responded so we will see how it goes and he gave me prices that…read moredidn't suck!

The crystal mountain cooler edition was perfect!…read more Took up little room and blends in nicely. I am excited to have this convenience going forward and not having to run to pick up water

You know what? You can have a great product or great equipment but its the service that ultimately…read moreseals the deal. I really enjoy ReadyFresh water and their other products. I love that I can enjoy their products on a regular basis and that they can deliver what I want when I want it! The technician I am used to dealing with is Mykala. She provides great service with a smile. She knows her products and her equipment inside out! Lets just say that her service is the "Chefs kiss perfect!"

Ready Refresh has been bought out by Primo Brands, the service is horrific! Our order was…read morerescheduled twice. We have completely run out of water and had to make a trip to Home Depot to get water. Naturally they stock a completely different brand so we had to leave a deposit for the water bottle. We are paying for the convenience of having water delivered, and they aren't delivering. When you call, you are either put on hold for hours, or they hang up on you after leaving you on hold for ten minutes or more. NOTE - if you do not have the infrastructure to take on an acquisition, consider not buying out another company.

Been trying to get these people to come and pick up the equipment and water bottles at our…read moreinstitutionfor almost a month. I've made 5 attempts and no one shows up. Horrible service. -0

I have been a customer of ReadyRefresh (now "Primo Brands") for years, with zero issues. Water was…read morealways delivered on time. Website easy to navigate. Prices decent. Easy to modify orders or delay them. Since the merger with Primo Brands, my water delivery has been delayed by a week. After doing some research I found hundreds upon hundreds of comments by other customers experiencing what I'm experiencing: unexplained delivery delays that keep getting pushed back; a useless chat bot instead of a human being to help resolve issues online; long hold times on the phone that result in being hung up on; unexplained charges and price increases; difficulty canceling accounts. I want to cancel my subscription/account with this company and can't get a hold of anyone to do so. The useless bot says I need to call. There are at least a dozen different phone numbers you can call but they all result in the same thing: being on hold for an hour or more and then getting hung up. Forget, too, about using the "call back" option. I tried that and nothing. They have increased their prices, too. I will likely have to contact my credit card company and ask for their help. I have already filed a complaint with the Better Business Bureau. If I cannot get my account canceled within the week I will contact the state AG.