My wife and I had been satisfied customers of Herr's for quite some time but will never use them again nor would I recommend anyone else to use this once reputable company ever! Please let me explain, as it is so difficult when you have a local company you trusted turn around and cheat you. We were taken advantage of--gypped--because we were overcharged and swindled by two of their plumbers--we only know them as Damon and Mike. We had a plumbing job on our third floor and they both worked one day--a Tuesday --for 6 hours each, with Damon promising for both to come back Wednesday. Based on Damon's firm promise, we scheduled our carpenters to come in the next day, Thursday. Late Wednesday morning, Mike called to say they had two emergencies and would not come that day at all--I have a recording of Mike's phone call on my cell phone. I called Don, the head guy at Herr's, who said sorry, but I am stuck. Both Damon and Mike showed up Thursday and each worked 3 hours--Damon seemed furious apparently that I had called Don about them not coming in the previous day. In any event, Herr's sent me a bill for 3 full days labor for both plumbers--including the full day they never showed up, which set me back over a week as I had to reschedule the carpenters! I spoke to Don, who "compromised" and adjusted the charge to about two full days (this included one hour by one carpenter to install a toilet--I had to pay in advance though!). I really think Damon and Mike took advantage of my wife and I because we are older and my wife was very ill and on oxygen (my poor wife died soon after this) and I have heard of scams where plumbers will help out a friend and not charge their friends but add it to another job--like ours--in hopes they get away with it. So I don't know who is running this scam--just the two plumbers or the two plumbers and the company too, but in any event, I still was overcharged hundreds of dollars for labor--even with the compromise made by Don--since they did not show up at all for a full day--why should I have to compromise anything when they did not show up--only it was clear they would not finish the job I already paid for--so I was over a barrel. In short, we would recommend that NOBODY USE HERR'S PLUMBING & HEATING SERVICE, especially if you are older/senior citizen or infirm like us-- I guess they think you are an easy target. SHAME ON HERR'S PLUMBING for overcharging senior citizens on fixed incomes--SHAME! I hope the appropriate people at Herr's read this and make amends and do something to stop this practice or their reputation could wind up in one of their own toilets!!! read more