This white male in unit 106 started harassing my family and I while we organize our own unit…read more He was very disrespectful & obnoxious for no reason. I'm emotionally traumatized by him, he had no business raising his voice to me when I was trying to de-escalate the situation. That was very unprofessional of him and he does not need to be at this facility with that type of demeanor. Him doing that makes this place look bad.

1st of the customer service at this location was extremely rude, I was left outside in the cold…read morewaiting for the the "manager" to open the door for 15 min while coming back from her lunch break. After finally being let in I was told my unit was locked by the manger because they failed to take a copy of my ID during the check in process. This was after she sarcastically tell me I could've gotten 1/2 off for only renting with them for 18 days. She then to proceed to tell me I have to walk through the entire building to get toward my unit because I can't walk through the inside door with her because of "security purposes" Anyways. After finally getting into my unit to my surprised everything had a layer of rat poop on it. After opening up my boxes I ended up replacing $400 worth of house hold items and rewashing and disinfecting everything I can .

Absolutely fabulous unit!! The lady at the front desk, Antoinette, is the absolute sweetest person…read moreI've ever met! They've been so helpful and kind, I was able to get a trolley to move my things to my unit, amazing price and it feels safe!!

They were very polite, professional, and pleasant to work with. Highly recommend this storage…read morecompany.

Tammy and staff are absolutely amazing to work with. Vigilant Self Storage is a gated and very…read moresecure storage facility. Our Class A RV is parked in a covered site with 110/120 15A power just perfect for keeping the batteries topped off. If you're looking for a RV storage facility look no further than Vigilant Self Storage.

This place is a scam. I took three rugs to them that had mild cat pee odor. When I got them back,…read morethey still smelled. My guess is that they didn't clean them at all. Look at the contract they make you sign. They don't commit to removing anything, odors, dirt!, anything!. Never again.

This company cleans and repairs rugs. They are reasonable and perform better than competitors…read more Pet stains? The odor and stains are gone and the rug is good as new.

I have had them for at least 3 years. Excellent company. I have never had any issues and the…read morequality of service is awesome. Value is great ( they price match ) Service requested, they are fast. The office staff is very professional and helpful.

We paid our first month, they told us they would deliver trash cans. They never delivered them,…read moreit's been a week and our "pick up day" is here and we still have no trash cans.

I've had several ongoing storage spaces located at this facility since 2010 to which I've paid…read morethousands of dollars over the years. In December 2016, I'd condensed three spaces down to one space costing $216 each month which then I had set up recurring monthly payment from my bank account. It just occurred to me I haven't seen a recent charge on my bank statement, since April 2019. Sharon at the Patterson Ave office looked into my account saying James had tried to contact me, and had mailed letters ... I have never received any contacts or messages from Extra Attic. James lied or looked at the wrong contact info!! The company took it upon themselves to auction off the contents of my unit just a mere few days ago. My information on my account in their computer system was totally wrong. Everything is gone. Forever. After nine years. All of my family's heirlooms, furniture, jewelry, pictures. Gone. I'm so devastated. This MAJOR COMPANY SCREW UP would never have happened if Christine had still been employed at Extra Attic on Patterson Ave. Unbelievable.

This place has been helpful from the beginning. The lady up front is always helpful and kind. I…read morefeel like the location and facilities are safe and I don't worry about my entire house being stored there. Thank you!!

Highly professional and nice folks repaired and cleaned my favorite oriental rug. The customer…read moreservice started with the initial call. They were helpful, explaining their cleaning and repair process. They were very up front with the costs and I got my estimate quickly. It was easy to set up pick up and drop off at my home.The pick up and drop off service is excellent. The fringe repair and edge repair is like new again. The worn spot repair is perfect again. My rug looks like new again. They were able to get my rug back a couple of weeks ahead of schedule. I am impressed with their services. I highly recommend Christian Lorraine.

From the folks who answer the phone to the men who deliver and clean, perfection! A pleasure to…read morework with them.