I give your maids five stars. They were very thorough and took care of business. Love BLT

Easy to book. Clear communication. They were right on time. Great work. Highly recommended. read more

I had an excellent experience with this cleaning service. Chinell arrived right on time, paid great attention to detail, and went above and beyond what I expected. My home looks amazing. I'll definitely be requesting Chinell again. read more

Let's be clear that this review is about customer service! Overall, the cleaning was passable, but nothing that I was at all excited about. Let's also be clear that my house is Instagram worthy. It is incredibly organized and very minimalist, but I was having a surgery The following week and just wanted to make sure it was super clean. Let's begin with the fact that I had a full text exchange with someone from this company. The service was to take place on Sunday morning at 10 o'clock. At 10:15, I had not heard from anyone and around 10:30. I get a message from someone who is at a completely different address. The cleaner finally arrives and was extremely apologetic, which I appreciate appreciated. It was not her fault, she was given the wrong address by their customer service person. The cleaning commenced, and I immediately knew this wasn't a professional company, but that more than likely, it would be clean enough. The cleaner was a little sketchy, but she was sweet. I cannot say I was comfortable, but I had to make do because of the upcoming surgery. I noticed the issue with the stove after the cleaner mopped her way out of the door, so there was no time to call her back and have it corrected plus, I was having surgery the following day so I just took photos so that I could share with the provider when I was back home. I reached out to the provider with photos when I returned home and the person attempted to dismiss the issue as not a big deal instead of offering to correct it. The tone of their text was as if I should take vinegar or some sort of cleaner and fix it myself. Keep in mind, I literally just had surgery 36 hours ago , so lifting heavy grates off of a stove and scrubbing is not on the agenda. This company offers a service where if something after a cleaning is not to your expectation, they will address it. What they don't make clear, is it has to be the exact same CLEANER that missed the mark. This would be OK if I was more comfortable with the person who was in my house , but I wasn't and I made that clear to them. THIS IS WHERE CUSTOMER SERVICE WENT HORRIBLY WRONG. Once I made it clear that I was physically unable to fix the issue myself, but also was not terribly comfortable with the person who was at my home, you would think that they would offer to send someone else to fix the issue. First and foremost because I've already spent my money but second because I'm recovering from surgery and it's just the kind thing to do For a customer. NOPE!!!!! There was absolutely no attempt to come up with an alternative solution, which is horrible customer service in this particular industry. I would not recommend using these people at all for a host of reasons first and foremost, because customer service does not matter and second because I doubt very seriously They are licensed and bonded given the person that showed up to my home. Now for ultimate transparency, my family owns a cleaning company in Northern California. I am well aware of what it takes to get your housekeepers background checked and in compliance. I'm going to leave this comment here and just say the person that showed up at my house Was not in compliance and probably had not gone through a background check. read more

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Crystal was adamant about receiving a review, so here is what I text her. "Crystal, I will give you a review directly, instead of with the service, to give you a chance to raise your self-awareness. 1. You are slow as ****. You were in the bathroom forever with the door closed. 2. You are lazy. You were in the bathroom forever, and you didn't even bother to clean around and behind the litter box. 3. You are an *******. You used my mop, then put it back on the shelf soaking wet, which will **** up the shelf. 4. You are blind. You did a **** job mopping the floor. 5. You have no concern for quality service. You cleaned the coffee table, by wiping the table and OVER the mat, instead of removing the mat to clean the table. 6. You used cheap, disgusting, cleaning products. My place now smells like a ******* urinal. 7. The living room mirror looks worse than before you touched it. 8. The refrigerator looks worse than before you touched it. 9. You were almost 2 hours late, said not to worry, and promised you'd hook it up, and do a great job. That was a lie. Instead, you did half-*****, zero ethic, service. 10. You showed me you can't be trusted, by following up with an inquiry about a personal item you saw in my bedroom, showing me, not only you are aware of personal items in my place, but also that they have value to you. 11. You cheated me on time. Taking things out to the car in the middle of service, and telling me you would call me to come back in, showed me that you planned on taking longer than you should, and/or planned on doing something you didn't want me to see. You were gone over 20 minutes. I tipped you because you seemed like you needed it. Your work is the worst I have experienced." DO NOT USE THIS SERVICE!!!! read more

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Tammie always does a great job for me. She arrives on time and is very thorough. She redid my floor after cleaning it once because she wasn't satisfied with how it looked. read more

Eve was amazing and does very thorough cleaning with respect and care for the business and living areas. Thank you again BLT for the 1 day immediate reponse and appointment timing -Toros read more

The cleaner was 2 hours late. Took 30 mins to get stuff into house. Did not have right cleaning supplies. Did a bad job her towels to clean had cat hair on them so instead of cleaning she added cat hair to my home. Im allergic to cats. Think she was drunk smelled like whisky. I was missing a few items when she left. Next time i fo myself. Buyer Beware. read more

BLT Cleaning Service - Home Cleaning Near Me - Long Beach, California

Terrible job cleaning. They asked the money in advance because they knew they would be doing a terrible job. Do not trust these people. read more

BLT Cleaning Service - Home Cleaning Near Me - Long Beach, California

I do NOT recommend Tammie to clean. She parked her own vehicle in the garage without asking. She left water puddles all over the house, that soaked into and ruined the wood floors. Didn't touch one of the only rooms she was specifically asked to clean, and instead took it upon herself to vacuum the concrete garage floor. Additionally left a bag of her own trash on the ground, directly next to the trashcan. After she was finished, the entire house REEKED of vinegar; so much so that it causes a headache if inside for too long. read more

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Avoid this company at all costs! They changed the time of arrival three times the day before. The crew showed up 2 hours late, worked for 3 hours, and demanded pay for 5 hours. Their vacuum didn't work so the floors never got cleaned. They damaged wood cabinets. There's nothing positive I could say about the service. read more

I've booked with BLT a few times and the cleaning itself is just alright. Their punctuality, however, is laughable. Each time they actually showed up, it was late. Yesterday they moved my appointment down 2 hours and then the cleaner just never showed up at all. So I regrettably rescheduled to today, and again nobody showed up. Then they tried to reschedule to 3 hours out, which I obviously canceled. Two days straight of planning my day around them for nothing because they do not take my time seriously. I won't be booking with them again. read more

DO NOT . .. I repeat do not do any business with BLT cleaning services, Ben the owner of company is completely Jenky and scandalous.. He does not VET his cleaners nor runs back ground checks on them I worked for him for months with numerous complaints and cleaners who were not equipped or vetted .. I strongly advise against hiring BLT for any type of services:= read more

Crystal did an Amazing Job at my place. She was thorough and really went above and beyond what I expected. She is good at organizing and she was efficient with her work. Great job!!! I recommend read more

Rate was great and service was amazing! My house is so clean I didn't even want to cook or do anything to mess it up! Lol. I'm definitely booking again read more

horrible. cleaners arrived an hour late, used cheap products that smell terrible. Floor product left sticky residue. they didn't sweep before they put the cleaner on the floor so it was wet and dusty. They did not take out the kitchen or bathroom trash. They left the sink filthy and did not clean the shower. Worst cleaning service that has ever been provided and the house was not any cleaner when The service was over. read more

I booked BLT to do housekeeping for our 2 bedroom 2 bathroom unit. The owner, I'm guessing was texting me... we had a couple exchanges.. I agreed that a deep clean would be best for us for the first time... I agreed and agreed to the higher price. The first housekeeper was right in time.. I showed her around.. the 2nd housekeeper was 30 minutes late... and when she arrived she asked if she could change.. that's a first.. They claim to bring all their own supplies.. they brought no vacuum and used a complete roll of our paper towels. After our den was finished, according to the housekeeper.. there were shelves still not dusted.. no baseboards were wet wiped like I was told. I was told the inside windows would be cleaned... I had to ask.. as the hours went by I sent the owner a few pictures to show my disappointment. The owner told me there was no need to send him lots of pictures.. just tell the ladies.. and they will take care of it... when I asked them to dust the credenza they responded, "oh, you want that dusted too" I was stunned.. the floors in the kitchen and hall was swept but never mopped! I've never had to clean the same day the housekeeper was here. I do not recommend this company!!! They were not efficient and not in the mood for a deep cleaning. I've already scheduled another housekeeper for next week... so very disappointed.... read more

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I contracted with BLT cleaners to clean my home. The cleaner showed up 15 minutes late and immediately began to moan and groan about having bad sciatica, I felt for her as I have had it myself. I proceeded to explain what needed to be done in great detail and she began working, all the while moaning, groaning, and crying in pain about her back. I asked if she was ok to continue and she said yes. I had an appointment , so I left a check to pay her and I left. An hour or so later I received a text that she would only accept cash, no other form of payment, and also left 40 minutes early. I also received pictures of the DISASTER she left behind. I returned home to find the granite and wood floors completely streaked and sticky with some sort of solution. The stainless steel appliances looked like someone smeared something on them, the glass surfaces, that were touched, as many were not cleaned at all, were also all smeared. There was a layer of water in our bathroom trash can???? And wet towels left the on door knobs. I could go on and on but you get the point. INEPT! I contacted the "company" immediately and to make a very long story, and text chain short, the only option I was given was for the same person to come back and fix it. I told them I would like someone different as this person was obviously not qualified to do the task or she would have done it right the first time, and was told in no uncertain terms that this was their "policy" and that's all they would do. They even went so far as to have her call me to apologize. WHY??? We exchanged many other texts where i asked them to make it right and send someone else, and was told that I was being condescending and not to tell them how to run their business. If you're even THINKING of hiring this scam of a company...DON'T. I spent 2 hours cleaning their mistakes, and guarantee you will too! Save your money! They are obviously amateurs and will most likely be out of business soon if this is the level service they deliver. read more

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Benjamin (the owner) was professional, pleasant, & easy to communicate with. I booked with this company the day before I needed services. Kristi the cleaner arrived on time & did a move out cleaning. I originally booked for 4 hours 1 maid. I ended up adding an extra 2 hours bc the place needed some extra move out love. Kristi did an amazing job & I will definitely utilize their services in the near future! read more

She did an incredible job and didn't miss a thing . Now I've got a nice clean house! She made sure to check all areas and cleaned them thoroughly. read more

I have to update my review, as most of my complaints from the first review still stand. Each time I book with BLT, I am unsatisfied and end up needing to clean my house after they leave. It seems that they have high turnover as I've never had the same cleaner come twice. Most recently, the woman was cleaning my stainless steel sink with my own dish soap, wasting my soap and using the inappropriate type of cleaner resulting in a sink that was still dirty after. I had to vacuum and mop when she left, as well as re-clean the entire kitchen. My shower was still dirty and I'm not good at cleaning it so that's one of the main reasons I book a cleaning service from time to time. My house is generally pretty clean and it feels like they always need to be directed specifically to what to clean, and I'm always having them re-do parts of the cleaning. As far as payment, it seems there is no transparency between the company and the people that come to clean. They never know how much you're supposed to pay or if you've paid up front or not. Every time, no matter who it is, the cleaner arrives 30-60 minutes late. They always try to leave early. There's never any friendly communication from management or follow-up to make sure their workers are doing a good job. I've finally had it and will no longer book through them because the price isn't worth it when I still have to clean my house after they leave. read more

Excellent service..Eve was good at cleaning. It was a monthly service for cleaning. I will request next time.

Eva is amazing! She has now cleaned our home 4 times and I have her booked for the next few sessions. She listens to what I need and makes sure to clean throughly. The home smells good and we are pleased. I have referred her to 3 friends now. read more

Highly don't recommend. Horrible owner! We booked BLT cleaning about a week ago. After our house cleaner arrived my wife & I shortly left. We were told it would take around 3hrs or less for the cleaning. Several hours had passed so we decided to check in through our security cameras. Come to find out the cleaner left our front door wide open. We contacted the owner to let them know and he did not care. Stating it wasn't the cleaners job to close any doors, just to clean and we are lying about the door. Even though I have proof via security cameras installed. Our front door was left wide open for hours! He would eventually just stop replying. I contacted him few days later to address the issue and he said he's heard enough. That our front door is closed now so there's no reason to complain. I proceeded to also tell him our cleaner missed our windows and a few smaller things, that overall we weren't completely 100% satisfied. Especially since windows are part of the cleaning list. The owner replied saying the cleaner does a great job and we are lying. He then ignored all my messages after and all my emails as well. Obviously the owner does not care about the service he's providing, if a customer complains they just seem like they would give an excuse and stop replying. Do not book here! Spend extra money and go elsewhere. read more

Go with Dazzle, you're far more likely to get the service you requested. We just moved into our place, 1,200 sq ft with very specific instructions for prioritization. We waited over 5 hours for our cleaner to arrive, which come later to find out was not originally booked. Then were promised another cleaner who came two hours late. He arrived with a swiffer and a handful of cleaning supplies. In four hours he managed to sweep and mop and wipe down most surfaces. But missed everything else. Nice fella, but clearly inexperienced in cleaning. I know not all cleaners from this company are a poor match, or just bad cleaners as the reviews indicate. So it would be unfair to paint with a broad brush. However, my gripe is with management. We raised the issue with the company who dismissed all of our concerns, saying we asked for too much, or that more time or additional cleaners were needed. We were offered $15 off our next $200 cleaning. And said they could get someone back the next day to finish the job. I booked Dazzle for $19 an hour and got my showers blasted, glass sparkling, baseboards cleaned, oven and fridge deep cleaned, and the entire apartment wiped down for half the price. Dazzle completed everything BLT did by the second hour and more! Money well spent. Hope you get better luck with your cleaner, but if not, I wouldn't count on the company to assist you. read more

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Has really gone downhill. Had a few incidents with cleaners. One cleaner, a large woman, had a full-on mental breakdown in my apartment, crying and carrying on. Seriously, crying about her lost cat, after being two hours late. She even asked me to loan her money. Most recently, I had a cleaner refuse to leave unless the owner called her to confirm I paid by credit card. It's 8 pm at night. Why didn't the owner tell her this was a pre-paid job? She did a horrible job cleaning, was 6 hours late, and didn't finish a one-bedroom apartment. What she did clean, I had to reclean because it wasn't done properly or with any care. The owner seemed nonplussed about her and didn't offer a reclean or any compensation. They used to have wonderful cleaners that did a great job. Now, they seem to send me the poor workers who don't seem to have any training. read more

The housecleaning service was very good. They were very thorough and the price was very reasonable. I definitely recommend them and would use them again. read more

Thorough enough & polite. tad bit late but they stayed longer to hit the full 3 hrs.

I'd give zero or negative stars if I could. I booked a 3 hour cleaning for 1:30 PM. No one showed up, no one called. Around 1:40PM I called the main line to find out what was going on. It Turns out that Nelci was 2 hours late to her first cleaning of the day, so they gave the first client free extra time that meant that Nelci was going to be 2 hours late to clean my apartment. Why did no one call me to let me know this? apparently it's not the business owner's job to care if his employees are late or on time. The owner, Ben is unfriendly, unkind, and incredibly unprofessional. Well it's now after 4 PM and I have not heard from Nelci, and barely heard from Ben. I have called each multiple times and texted as well. the only response I got from Ben was " I'm on the phone with an attorney I'll have her call you." Nelci does not call me. After an other 30 minutes of waiting I asked that Ben respond to my request for help trackig down this cleaner. He again spouted off something about being on the phone with an attorney, and that the cleaner would be contacting me. Still NO CALL. at this point this cleaner is 3 hours late and has completely ghosted me. Don't waste your time with this SCAM. it's not worth the minuscule savings. Book a cleaning with a real business and spare yourself the displeasure of trying to work with Ben and his incompetent employees. Massive inconvenience. read more

On time, pleasant thorough and professional at an affordable rate. Will do repeat business. read more

Gabi was very cooperative and cleaned beautifully. My only problem is that I was told to expect Sandra at 11:30 and instead got Gabi 2 hrs later. No one asked if it would be ok. But I would love to have Gabi again. read more

scheduled a appointment at 11am. no one showed. a hour later I get a call from the cleaners saying she will be there in about a hour to hour and half. that time came and went and still hasn't showed up. I called the office and all they could say is this cleaner is famous for being late or not showing. got a text from another cleaner saying she was on her way. a hour later I decided to cancel the whole thing. this company is very unreliable. Definitely not using again read more

I can always count on BLT to help turn over my Airbnb on short notice. They are prompt, professional and reasonably priced.

On time, friendly and professional. Did an excellent job with what she had to start with. Very satisfied

It was easy to book, friendly and quick and cleaning was perfect. Eve is awesome, very good attenton to detail. I have used this service 4 x now and will definitely be booking again. read more

Service was terrible, I would never have them clean my home again. I had to re-clean my entire house after they left. Every towel they used was already dirty, and they walked on my beds with their dirty shoes. I had to ask them to re-clean my mirrors and windows, and they complained about not having enough time. I scheduled them for 3 hours, to which the owner stated he will schedule a 4th hour just in case we needed it, but there was no obligation. I told the cleaners when they were here that I only wanted them for 3 hours. At the end of the 3 hours, they kept pressuring to stay longer. read more

Sandra and Diane did a terrific job cleaning up my home today, especially the bathrooms and floors. A+ Will use BLT services again in the future! read more

owner has terrible customer service and knows nothing about running a business. Just wanted to argue about everything instead of resolving the problem read more

I choose BLT because they have the best rate and I've used them in the past. Ben is the main person you talked to when you call them. This time I've scheduled 2 back to back cleanings for my parents house and my house. I requested for the same person to do my afternoon and next morning cleaning. I didn't get the same person. 1st cleaning: I waited for 1 1/2 hours for the cleaner to arrive. I called when he didn't show 1/2 late, and Ben had said the wrong address was given but now he's on his way. 1 hour later I checked back, he said he's taking the bus so it's taking longer. When the cleaner finally arrived I called Ben to ask how I would be compensated for this tardiness, he said it's part of the business and they can't guarantee their arrival time but that the cleaner will stay the full 3 hours to do the cleaning. 1 1/2 hours after cleaning, the cleaner said he was done. I reiterate that I was told 3 hours would be spent. He said but he's done. Then I looked around and I can still see dust on the walls, spider webs on the ceiling corners, windows were not cleaned etc. Only then did he do more cleaning. 2nd cleaning: person was on time and did a much better job cleaning. However after she left I saw parts of the floor (behind doors) that were not dusted/mopped. So I cleaned after the cleaners cleaned to do a more thorough job. I would not recommend BLT. Their cleaners are inconsistent. Their customer service isn't up to satisfactory. Looking for alternate options. read more

The first red flag was when they had same week availability! I called on Tuesday for service on Friday. Friday came, the appointment was for 9:30a, they arrived at 10:45a. Red flag! I opened my door to two meth heads, no products or supplies just vibes. I was blown away when I opened my door. Definitely fearful the entire time they were here. Red flag: They were cleaning the bathrooms with the doors closed. When they finished I checked the bathrooms. They were using my shampoo and loofah to clean my shower! I told one of the ladies my vacuum was broken and she needed to retrieve hers from the car. She replied "oh I cleaned it out with my knife. Should work now." When she was vacuuming my living room, I got up to get my phone that was ringing and literally still felt the crumbs and debris on the floor. Sink faucet still full of toothpaste stains. Shower walls still dirty. Stove untouched. The air still reeks, it's supposed to smell like bleach, Ajax and Fabulouso! read more

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