Great experience ... The owner gave us excellent instructions on how to use the E-Bikes! We had a…read morewonderful day touring Newport! Highly recommend renting from this company!

We rented e-bikes on Thursday, April 16 for 4 hours. These bikes were awesome. Easy to turn on…read moreand off. Very comfortable. We rode to so many places. Nice owner! Wish we could post our pictures. We had an incredible day!

They don't waste customers money fixing scooters which can't be registered. They are honestread more

I purchased a bike there a couple of years ago and I couldnt be happier. Paul the owner is a great…read moreguy as are Wayne and Tom in parts. Bob in serivice is awesome too. He was super helpful after I purchased the bike and he knows his stuff. Its really helpful that these guys ride and or race bikes. I would highly reccomend Pilgrim!!

They are not real workers, this guy took almost $700 from me and my Scooter Mop still not working…read more This place is a Joke and I hope President Donald John Wick Trump and the State close this company. Worse Motorsports EVER!!!!!!!!!!!!!!!!!!!!!!! Also dude had mad me wait for three days and my Scooter Mop still not working

They put the work into the bike great prices hardworking men in shop they go over every detail…read more Great scooter repair shop./dealership. Great monthly storage prices over the winter.

This company is a godsend for me!…read more Needing access to high-quality OEM parts for DME is critical. They move quickly and never fail. Follow-up and professionalism are their calling cards. Customer service is at their core! I have dealt with Jillian and Andrew extensively. I'm more impressed every time we interact. They are my go to, and I will be looking anywhere else for the essential parts that I require! Deal with them with absolute confidence!

Buyer beware! They are very nice/helpful when they are about to sell you something but if there is…read morea problem, they turn nasty. Don't expect any support or service once you have paid for the equipment. What you will hear is "it will cost you a $200 a service call" even if the equipment was just delivered within days and there is a problem using it! No compassion and they are dealing with vulnerable customers. We were even told that they need to make a profit so don't expect any help without paying $200! High pressure sales but once you pay, forget about getting any support. There are comparable products (new!) on Amazon that are price competitive and Amazon accepts returns. Try eBay if you are looking for a used piece of equipment. Better prices and delivery can be arranged.

We had an A++++ experience with this company and its owner, Ben. The electric bikes are excellent,…read moreeasy to use, and Ben is a pleasure to work with. The electric bikes were a perfect way to get around the Island! You pick the bikes up very close to the ferry in Narragansett and drop them off on your return. We will be back!

These eBikes made our day on Block Island infinitely better. We thought about renting scooters but…read morefound out scooters are banned on the best beach access roads. Since bikes are allowed we were able to get a little exercise while exploring. The bikes were powerful and fun and by the end of the day, our legs were tired and the bikes did all the work! I highly recommend to anyone visiting Block Island. And Ben was so responsive and helpful.

Ben was excellent. It was close to 7 PM, near closing time, but he still took my new scooter even…read morethough it had some issues. He not only fixed the handlebar, but also checked and corrected the tire pressure. Amazing, trustworthy guy.

I picked Central Scoot from a list of authorized servicers for Hiboy scooters, and I'm so glad I…read moredid. Gabe helped resolve a problem with my scooter related to replacing the motor/front wheel. He also has a great sense of humor, and you can just tell he's great at what he does and genuinely enjoys it. I highly recommend Central Scoot to anyone looking to repair their scooters.

This bike shop and family owner Steve and son Charlie are amazing - 4 fat tire beast bikes out the…read moredoor for 3 days stored them every night and charged them ready for pick up - THE ONLY WAY TO SEE BOSTON I PROMISE YOU WAS AN ABSOLUTE BLAST - Steve and Charlie thank you so much took care of entire family with class appreciate your kindness and TIRELESS efforts - CHEERS

Visited this place in October with a coworker we both bought Segway scooters for our commute to…read morework. My coworker took his right on the spot. Mine wasn't ready. I was told to come back tomorrow. I tried calling the next day, but nobody answered the phone so I showed up they didn't remember me. I told him I had purchased a scooter yesterday with my coworker, and then they went to look for it and they said it still wasn't ready and they needed to charge it . I came back the following day called again. No answer showed up didn't know who I was again reminded him an went to get my scooter ready for me to take one problem, though there was no charger with the brand new scooter. He could not find it. So he gave me a charger from behind the counter fast forward to today, May 5, 2026. I tried calling again no answer so I drove in. Doors were locked. Lights are on went to the front and back entrance. No sign of anyone one last check I see the guy who sold me the scooter in the window. I motion to him to come over. He comes over. he lets me in. I tell him about my scooter, he tells me to bring it in. I told him the back brake is no longer working, and my rear tire was making a grinding noise. He told me I could leave it to fill out my information before leaving. I asked him when he thought somebody would be able to take a look at it and he told me about a month. He stated the technician wasn't in today and that they had a backlog of scooters that needed to be repaired, which he pointed to in the corner and then told me there was multiple down in the basement of the same model. I told him that wasn't an option for me to wait over a month and that the scooter is still under warranty for another five months he tried to refer me to a scooter shop in Cambridge, which I live nowhere near and not paying for something that was under warranty. I then asked him what to do and he told me to call Segway the scooter company. And then again referred me to the scooter shop in Cambridge, which I had to reiterate that was not an option and I am not paying for something that is still under warranty. I asked him for Segway's number which he told me he did not have and to "Google it". My only dealings with this place twice have not been good and not the best customer service to say the least. Scooters were $1100 with tax and are under warranty for another five months and they are telling me I have to wait over a month to even get it looked at. Unacceptable!