Last night we rented a Mookie from 9-10am. We arrived at the shop at 8:35, they don't open till 9…read more We sat and waited for them to open. The workers started showing up at 8:55. The owner showed up with the car at 8:55 as well. We went into the shop as soon as they let us to start filling out the paperwork. The owner proceeded to raise his voice that the two other people in our group needed to do the paperwork but we were already half way done. There is four of us in our group so it took some time for us. The owner then got pissed off and said in a rude manor that we needed to be back on time since other people were renting the car. How rude of the owner while all his workers were so kind to us. Especially on the 4th of July. We were back on time but shame on the owner for having a disgusting disrespectful attitude like that. WE WERE ON TIME NOT HIM. we enjoyed our ride.

says it closes at six, got there at 5 o'clock. They told us it was too late and we called them…read moreearlier in the day and they said if we're here by five they would let us rent one and they didn't. they were rude on the phone and in person. when I asked they didn't even speak to me and just shook there head no. 0/10 customer service. will not be going back.

They don't waste customers money fixing scooters which can't be registered. They are honestread more

I purchased a bike there a couple of years ago and I couldnt be happier. Paul the owner is a great…read moreguy as are Wayne and Tom in parts. Bob in serivice is awesome too. He was super helpful after I purchased the bike and he knows his stuff. Its really helpful that these guys ride and or race bikes. I would highly reccomend Pilgrim!!

William is a genius. I saw this one negative review and I think it's false. My experience was that…read morehe really knows what he is doing. He may take his time but he communicates and keeps you in the loop. He takes his time to do the job correctly! I needed some work done on my motorcycle (flat rear tire, brake work, etc) and he is a perfectionist it paid off. I still need more work but I told William that I would like to ride my bike and he made it happen. I am ordering parts and my plan is to go see William for work on my bike now and in the near future. Thanks and keep up the great work!

They are not real workers, this guy took almost $700 from me and my Scooter Mop still not working…read more This place is a Joke and I hope President Donald John Wick Trump and the State close this company. Worse Motorsports EVER!!!!!!!!!!!!!!!!!!!!!!! Also dude had mad me wait for three days and my Scooter Mop still not working

This company is a godsend for me!…read more Needing access to high-quality OEM parts for DME is critical. They move quickly and never fail. Follow-up and professionalism are their calling cards. Customer service is at their core! I have dealt with Jillian and Andrew extensively. I'm more impressed every time we interact. They are my go to, and I will be looking anywhere else for the essential parts that I require! Deal with them with absolute confidence!

Buyer beware! They are very nice/helpful when they are about to sell you something but if there is…read morea problem, they turn nasty. Don't expect any support or service once you have paid for the equipment. What you will hear is "it will cost you a $200 a service call" even if the equipment was just delivered within days and there is a problem using it! No compassion and they are dealing with vulnerable customers. We were even told that they need to make a profit so don't expect any help without paying $200! High pressure sales but once you pay, forget about getting any support. There are comparable products (new!) on Amazon that are price competitive and Amazon accepts returns. Try eBay if you are looking for a used piece of equipment. Better prices and delivery can be arranged.

Bike was in great condition and the accessories provided were great-helmet, storage bag and lock…read more Ben was very helpful.

Ben has the best electric bikes and made our day on block island so memorable! We 100% recommend…read moreblock island electric bikes! Super convenient with a caring owner.

I picked Central Scoot from a list of authorized servicers for Hiboy scooters, and I'm so glad I…read moredid. Gabe helped resolve a problem with my scooter related to replacing the motor/front wheel. He also has a great sense of humor, and you can just tell he's great at what he does and genuinely enjoys it. I highly recommend Central Scoot to anyone looking to repair their scooters.

My wheelchair broke on the uneven bricks in central and, even though they don't do wheelchair…read morerepairs, central scoot helped me get the ruined part off so that my wheelchair would work well enough to get me home safely. They were so kind about helping me, and didn't even charge me for the service. Incredibly nice, accommodating, and upstanding community members.

Visited this place in October with a coworker we both bought Segway scooters for our commute to…read morework. My coworker took his right on the spot. Mine wasn't ready. I was told to come back tomorrow. I tried calling the next day, but nobody answered the phone so I showed up they didn't remember me. I told him I had purchased a scooter yesterday with my coworker, and then they went to look for it and they said it still wasn't ready and they needed to charge it . I came back the following day called again. No answer showed up didn't know who I was again reminded him an went to get my scooter ready for me to take one problem, though there was no charger with the brand new scooter. He could not find it. So he gave me a charger from behind the counter fast forward to today, May 5, 2026. I tried calling again no answer so I drove in. Doors were locked. Lights are on went to the front and back entrance. No sign of anyone one last check I see the guy who sold me the scooter in the window. I motion to him to come over. He comes over. he lets me in. I tell him about my scooter, he tells me to bring it in. I told him the back brake is no longer working, and my rear tire was making a grinding noise. He told me I could leave it to fill out my information before leaving. I asked him when he thought somebody would be able to take a look at it and he told me about a month. He stated the technician wasn't in today and that they had a backlog of scooters that needed to be repaired, which he pointed to in the corner and then told me there was multiple down in the basement of the same model. I told him that wasn't an option for me to wait over a month and that the scooter is still under warranty for another five months he tried to refer me to a scooter shop in Cambridge, which I live nowhere near and not paying for something that was under warranty. I then asked him what to do and he told me to call Segway the scooter company. And then again referred me to the scooter shop in Cambridge, which I had to reiterate that was not an option and I am not paying for something that is still under warranty. I asked him for Segway's number which he told me he did not have and to "Google it". My only dealings with this place twice have not been good and not the best customer service to say the least. Scooters were $1100 with tax and are under warranty for another five months and they are telling me I have to wait over a month to even get it looked at. Unacceptable!

I'll start off with the good: they were very nice *before* we rented the bikes. We had a…read moremiscommunication and headed up to Ipswich on Memorial Day, but they turned out to be closed (only the Boston location was open). Because of the misunderstanding they offered us a 50% discount for the future, which we were excited to use. We planned another trip up and when I called, Steve advised me to book the reservation and he'd apply the discount afterwards. We rented 2 e-bikes for $200, and had a nice day riding around the north shore. At the time we picked them up, Steve mentioned that he owed us the discount. We dropped them off at the end of the day and everything seemed good. Unfortunately it was never applied I've heard zilch from Steve since then. I've emailed multiple times about it and gotten no response. At this point it's been a month. Presumably since we've paid he just doesn't care? In the end, we had been willing to pay full price the first time around, but it's really disappointing to get a bait-and-switch like this.