I called and they responded quickly, the quality of the demo and installation they performed was…read morevery good. their crew was very polite and helpful.I would certainly recommend them as HVAC contractor.

They got there the next day after I called early the next morning and beat their competitionread more

I'm from the Madison area and was looking for a part for my water heater. Came up empty. I…read moreexpanded my search and a larger supplier (who did not have the part) said to give E&D a call. I talked with someone and left my information, part #, water heater model, etc. They called back within minutes to confirm they had my part (and just one of them). They held it for me and I drove down right away to pick it up. Upon picking it up, I was confused by the size of the box, so we opened it and, sure enough, the little part was in that big box - but it looked slightly different. She called "Dan" who explained how the WH models changed over the years, and the parts changed with it - and yes, it should work just fine. If not, they'd work with me to get it figured out. In short - they were right, and the part worked great. The customer service was exceptional - super nice people and very knowledgeable folks. Would totally recommend them.

I would give 0 stars. Their customer service is horrible. They had no problem charging me over…read more$1000 for an RO system less than 1 year ago. they were all nice and said call us when you want filters changed and what not. all the sudden it completely stopped sending water so we called for them to come out to service and change filters. called for 2 weeks and they kept trying to pass the call to someone else instead of just scheduling an appointment. Then on Tuesday they said someone would come out wednesday. That was a no call no show. I called again thursday and the lady tried saying it hasn't been 2 weeks. (It was). I would not recommend to anyone. I would be embarrassed if I was the owner. Buyer beware!!! call anyone else but them. You can see past reviews had basically the same issue. I normally like to support small businesses but this is one I will never call again.

i had a clogged drain. i called rays sewer and drain for service. ray and scott came the same day…read more i found both of them to be friendly and they opened the drain up. i own rental property and i plan to use them in the future.

Called Monday 6/19 for an appointment to have two faucets replaced. Got an appointment for Tuesday…read more6/27 at 10am at ten after, we called to confirm. We were told that THEY were not coming, but a company called TNT was coming to do the job, and they would call us shortly. At NO TIME were we called by anyone. Ray's didn't even have the courtesy to let us know they weren't coming. My husband took the day off for NOTHING. I DO NOT RECOMMEND EITHER OF THESE COMPANIES. Nor will we be using either company.

After exchanging a few texts and phone calls,the owner called and said they were just too busy to…read moremake it to my home anytime soon.I felt like my project wasnt either big enough nor didnt really matter.It seems if you dont have a big project($$$$$)NO one wants to do it.Ill find better elsewhere.At least they called me and told me.

I highly recommend using Rod and the Can Duit Electric crew. They wired my new garage and later…read morefixed a mishap that another company made. They came out and corrected the error quickly. I couldn't have asked for better customer service. Thanks Can Duit!

Thank you for fixing my tub! Dennis was professional, efficient, and got the job done. He is very…read moreknowledgeable and was very courteous. Thank you so much! Highly recommend!

Excellent and Professional ! They came out within 2 hrs of calling them. Did a great job…read more Explained everything and fixed as requested. Speaking with Denise over the phone to determine problem and schedule appointment was effortless. Dave came out To do the work and couldn't be more professional and courteous. I would definitely hire this company for any plumbing needs!

Noticed our floor drain in the basement needed some cleaning. Called James on Saturday and he got…read moreus in right away Monday morning. He was very kind, knowledgeable, and efficient. Very reasonable price for the service. Highly recommend!

Always happy with their job! Will always use them! Quick and great prices! Respond quick and…read morefriendly.

When we needed our furnace, a.c. & some challenging hvac venting corrected we phoned 4 co.'s, both…read moreprominent & less high profile, in Beloit & Janesville for quotes. Thiele was the only co. to respond pre-quote with the very experienced owner Roger T. inspecting the existing units, venting & code requirements in our home for over 30 minutes before having his very professional numbers man Donny produce a quote overnight. Mr. Thiele planned & thought ahead so that he could deliver on his promises, which he did in a one day install by Chris & Jake, 2 very energetic, friendly & capable field techs working from 2 pipe, metal & tool factories/stores on wheels in our driveway with maximum efficiency. Another tech Nate on an earlier routine service call was also super. Thiele was the only company to always pick up the phone & return calls & emails promptly within normal business hours & to focus the conversation exclusively on our business. On the install day Thiele satisfied Alliant Energy's piping concerns & Alliant turned on the fuel within 7 hours of the techs arrival. Cool house, hot water, so far - very good. Based on our experience, at a busy peak during an early summer heat wave, it would be Quite Smart of readers to phone Thiele for hot water heater, furnace & central air needs. Thank youThiele. K. Warneke, Beloit, Wis. 7-7-2020

I set up an appointment to have my furnace serviced. Upon inspection, I was leaking carbon…read moremonoxide. Thiele came and replaced my furnace/AC and was done very timely. Very professional and easy to work with. The pricing was very reasonable as well and they cover in details what your options are.

I worked with Shane and Brent who have now done several projects for me. I told them what I wanted…read moreand how I wanted it and they managed to do an amazing job and going above and beyond of what I would get from anyone else. If you get an opportunity to work with them, take it, they are very knowledgeable and will not lead you astray. I would hire them again in a heart beat and would not recommend anyone else but them!

On 8/9/2023 we entered into a contract with RPM Contracting of Machesney Park, Illinois…read more The issues highlighted in yellow (included in a document attached) were not addressed, which was one of the reasons that led to two leaks. RPM struggled to fix the leaks, and we will continue to have problems until the gutters are properly repaired. Due to the leaks, the insurance company hired an engineering firm (Rimkus of Willowbrook, IL, Matter No. 100266257) that produced a report detailing RPM's mistakes. As a result of RPM's failure to fix the gutter or reattach them correctly, my family room ceiling had to be removed by a contractor due to water damage. I also had to hire a plumber because RPM initially blamed the plumbing in the bathroom (which is nowhere near the water damage). RPM then claimed it was the chimney, but a chimney expert later confirmed that the chimney was not leaking, though it did need a crown replacement. His words were, "Water does not flow like that." I now have to cover costs for the contractor, a painter (since multiple rooms suffered water damage, which the engineering report also attributed to the roof leaks), and my attic had been treated with mold-resistant coating, which has now become wet due to the leaks. RPM sent two men, Sean and Mike, to assess the damage, but they incorrectly stated the attic was dry. That same morning, the contractor, and later that week the engineer, both observed water. A hole had even been drilled into the bedroom ceiling to allow water to drain down, instead of along the walls where it was originally flowing.