contacted Matt to do a simple job at a friends house who is destitude and 70 years old. The poor…read morewoman is 70 and hasn't had a dishwasher in nearly 30 years. And at her age tends to two adult children in their mid 30's that have mental health issues. So I bought her a new fridge because hers was only maintaining temps in the low 40's. And I bought and installed a used dish washer for her. I just needed a drain line and hot water connection installed under the sink. I asked Matt if he could just give me a ball park figure for the job. I sent him pictures of the existing plumbing and he quoted me between $400 and $600. I thought it was a little high. But I was willing to pay it just to get her a washer. I did however, text Matt and asked if there was anyway he could keep as close to $400 as possible. He texted back and said "if your under some budget restraints, maybe you should call another plumber". Well, at the time I couldn't find another plumber to do work in union. So i told him it wasnt a matter of money. I has plenty of funds. It was just a request to do whatever he could to maybe cut a corner here or there to maybe save a couple of buck. So what does he do yesterday when he was SCHEDULED to do the work? Doesnt show! Doesnt call! Doesnt return my texts or my calls asking if he got hung up some where and when he might show up. Thats just B.S. and if I wher anyone reading this review id steer clear of this clown. P.S. I did find another local plumber that was out today and quoted $300 for the same work.

We've used Zenks twice in our home, and each time the work was excellent, and very professional…read more The finish plumbing was very neat, and the rough work was done with no mess left. The price was very fair as well. I can't recommend him high enough.

I live in Marengo, and I would recommend these guys any day of the week! I called their office on a…read moreFriday evening and Mark, the owner, picked up on his cell. He was able to help troubleshoot an issue with me, and it turned out that I needed a new hot water heater. Communication was great throughout the process. Steve was who I met at my house (technician or foreman, not sure) - he was also super kind and helpful. If I ever have any other issues in my house, I'll be sure to call Mark.

Completely lazy customer service, with mixed/improper expectations. Called for 3 days, each day…read moretold would be serviced later that day. Each day, no call, no show. Excuses each time pointing to bad to be management and disorganization. On the 4th day (today) , was told someone came out the prior evening but no one was home. I was home all day/evening and was awaiting the pre-call that I was told repeatedly that I'd receive, so I wasn't sitting by my door waiting for someone to knock. When I explained I got no call, they read back the phone number they had, which I had repeated every time I called, and the last 4 digits were swapped. The rep just said, "Oops, that's the problem then." Yeah, no one read call my number to confirm and recommended they start doing that after the rep gave another excuse of "receiving so many calls to their office." When I asked to get priorized today as my young child would be coming over for the weekend today and was told they could "try, but..." and when I explained this has become ridiculous they defaulted back to saying "no one was home last time we tried" and I referred back to THEIR expectations set that they would call when ON THEIR WAY, then why still show up when no one answered because they called the wrong number? The rep got incredibly irate and aggressive and I asked if I should call another company since they can't seem to keep up/adhere to expectations, to which she yelled "yes, I think you should" be hung up. I know this is the hot season and it's busy, so give proper expectations, confirm you have correct contact information, keep your customers updated and for God's sake, take accountability and hold your temper... Unprofessional, unreliable, incredibly unpleasant company to interact with.

I cannot explain how great they were to work with. We've previous used another company for a few…read moreyears and felt they weren't being truthful. We called suburban, they came right out and took amazing care of us. They were professional, on time and extremely reasonably priced. I highly recommend them.

Our septic system failed on a holiday weekend. We called every septic company within 40 miles…read more Randy was the first and only to respond the same day, and came out at 6 PM on the Saturday before Easter, during the Covid crisis, to try to fix our problem. Unfortunately it was a bigger job and had to be done the following week. He moved us up in his schedule given the severity, and replaced the broken pipe from our house to our septic tank. He was very fair with his his pricing, and has great customer service. He even gave us his cell to call if there were any issues between the time he could do the job. We highly recommend them!

Our home had two outside faucets that started leaking during the 2023 winter. Fortunately we did…read morenot have a issue with the leaks, but I was concerned and called MAD plumbing, asking for an evaluation on repair. Mike arrived promptly, surveyed the situation, and quoted a price for the repair. We agreed on a day for the work to be performed, Mike showed up bright and early in the AM and was finished with the job in a little over an hour. Mike does great work, this is the second time we've used his services, and we will call on him for jobs we are planning in the future. Thanks MAD plumbing for a job well done!

Replaced my water heater in one day, was cheaper then tge rest and unbelievable service. Great guts…read morewill use again in future.

Great work & service! Prompt to answer messages, called and confirmed appointment before coming…read more Quick and efficient to complete the job. Recommend them.

Gino and Saul were great! They fixed a leaky/dripping shower faucet with a quick response on a…read moreSaturday and explained everything in detail. They were able to save the fixture and in turn saved me a lot of money. Very professional and courteous. I would highly recommend them.

We had Zach replace our kitchen faucet and install a water softener. He did a great job! Quick…read moreservice, reasonably priced

Great service with quick response. I had a leaking bath that Zach diagnosed and fixed within a few…read morehours and didn't break the bank. Highly recommend!

Wonderful man, service & customer care!…read more Walter was so patient with my frequent calls back & forth and was more than accommodating to work around our schedule even last minute for a minor emergency Pricing was fair & great as well! So happy we found a local, fair, nice, professional & accommodating plumber! Thanks Walter!

I would not recommend Walter. I had a confirmed appointment and took a vacation day from work to be…read morethere. He did not show up or communicate at all. When I followed up, he simply said he could come Monday, with no acknowledgment of the inconvenience. Very disappointing and unreliable.

Our toilet was backing up and we had a plumber relative come over and he did not have any luck…read moretrying to rod it out. We called Knoblock Plumbing on the recommendation of a relative and Austin came out the next day. He was able to use a camera to find the blockage (tree roots) and cut it out. We couldn't have been happier as we were worried the problem might involved digging up the yard etc. Thank you so much for helping us out.

From the owner: Sewer and Water Repairs, Camera Capability, Friendly Service and Fair Pricing…read more Products: Water Heaters, Faucets, Shower Heads, Toilets, Sump Pumps. Services: Water Heaters, Ejector Pumps, Sump Pumps, Sump Pump Battery Back-Up Systems, Rodding and Camera, Water and Sewer Repair, Drain Cleaning, In-Home and Commercial Service Work, Saturdays by Appointment Only, Call Us for Emergency Services, Plumber, Water Heater, Residential Plumbing, Commercial Plumber Brands: Bradford white, Kohler and Gerber Toilets, Zoeller Pumps, Moen Faucets and Shower Trim.

Highly recommend Joe at Arrow Plumbing! It was hard for us to find a plumber we could truly trust…read moreafter having some bad experiences in the past, but Joe completely changed that for us. He was knowledgeable, friendly, honest, and very fair with his pricing. He came out and took great care of us, and we couldn't be happier with the service. We finally found a plumber we can trust and will definitely be calling Joe again!

I highly recommend Arrow Plumbing. Jerry and Cesar were outstanding--professional, knowledgeable,…read moreand exceptionally thorough. They clearly explained the issue and repair, worked efficiently, and treated my home with care. What stood out most was their honesty. I genuinely felt they were looking out for me as a customer and prioritizing people over profit. The price was also very fair and reasonable, especially given the quality of the work. That level of integrity, along with their technical skill and clear communication, is rare to find these days. Thank you, Jerry and Cesar, for such an excellent experience.

I strongly recommend C & H Plumbing. We have trusted them with our boiler maintenance, hot water…read moretank installations and other services. Our circulator pump went bad and we were without heat. Joseph was able to quickly diagnose the problem and install a new pump to get our heat back up and running. Craig is the owner and he will call you back when you have questions. C & H Plumbing is honest, fair priced and extremely knowledgeable especially with historic homes with boilers and hot water radiators.

I can attest to C & H being the best Plumbing and Boiler Repair company in DeKalb County. I called…read moreanother company and had the unfortunate experience of them misdiagnosing the problem. Called C & H one day and got scheduled for service within three days. The professionals cleaned and serviced my heating system and then explained to me, in detail what the problem was. They engineered a way to take care of the old boiler, and did it in short order. Their fee was exceptionally reasonable given their skill level and "stick-to-it" attitude. If you have an old boiler that needs repair, do yourself a favor and call C & H. p.s. I have a phone with a Tennessee area code, that is why it says Nashville for my location-but C&H fixed my boiler located at my house in Sycamore.