I live in Marengo, and I would recommend these guys any day of the week! I called their office on a…read moreFriday evening and Mark, the owner, picked up on his cell. He was able to help troubleshoot an issue with me, and it turned out that I needed a new hot water heater. Communication was great throughout the process. Steve was who I met at my house (technician or foreman, not sure) - he was also super kind and helpful. If I ever have any other issues in my house, I'll be sure to call Mark.

Completely lazy customer service, with mixed/improper expectations. Called for 3 days, each day…read moretold would be serviced later that day. Each day, no call, no show. Excuses each time pointing to bad to be management and disorganization. On the 4th day (today) , was told someone came out the prior evening but no one was home. I was home all day/evening and was awaiting the pre-call that I was told repeatedly that I'd receive, so I wasn't sitting by my door waiting for someone to knock. When I explained I got no call, they read back the phone number they had, which I had repeated every time I called, and the last 4 digits were swapped. The rep just said, "Oops, that's the problem then." Yeah, no one read call my number to confirm and recommended they start doing that after the rep gave another excuse of "receiving so many calls to their office." When I asked to get priorized today as my young child would be coming over for the weekend today and was told they could "try, but..." and when I explained this has become ridiculous they defaulted back to saying "no one was home last time we tried" and I referred back to THEIR expectations set that they would call when ON THEIR WAY, then why still show up when no one answered because they called the wrong number? The rep got incredibly irate and aggressive and I asked if I should call another company since they can't seem to keep up/adhere to expectations, to which she yelled "yes, I think you should" be hung up. I know this is the hot season and it's busy, so give proper expectations, confirm you have correct contact information, keep your customers updated and for God's sake, take accountability and hold your temper... Unprofessional, unreliable, incredibly unpleasant company to interact with.

We called them to unplug a basement sewer line and they sent two plumbers the same day. They went…read moreright to work and uncloged the line. Then, they ran a camera through the line with a tracking device that indicated where the camera was at all times. Their bill was reasonable. Experienced, knowledgable, diligent and friendly.

I cannot explain how great they were to work with. We've previous used another company for a few…read moreyears and felt they weren't being truthful. We called suburban, they came right out and took amazing care of us. They were professional, on time and extremely reasonably priced. I highly recommend them.

Our home had two outside faucets that started leaking during the 2023 winter. Fortunately we did…read morenot have a issue with the leaks, but I was concerned and called MAD plumbing, asking for an evaluation on repair. Mike arrived promptly, surveyed the situation, and quoted a price for the repair. We agreed on a day for the work to be performed, Mike showed up bright and early in the AM and was finished with the job in a little over an hour. Mike does great work, this is the second time we've used his services, and we will call on him for jobs we are planning in the future. Thanks MAD plumbing for a job well done!

Replaced my water heater in one day, was cheaper then tge rest and unbelievable service. Great guts…read morewill use again in future.

Gino and Saul were great! They fixed a leaky/dripping shower faucet with a quick response on a…read moreSaturday and explained everything in detail. They were able to save the fixture and in turn saved me a lot of money. Very professional and courteous. I would highly recommend them.

Prompt. Addressed the concern clearly and work was well done best we can tell. A bit overpriced for…read morewhat was actually done though.

Fixed my drain issue at about half the cost of the of the other places, with fast open…read moreavailability. Highly recommend!

They were quick to respond. However, they never got back to me. I had to find someone else to get…read morethe job. Don't leave people hanging.

came right on time, did the job in quick time, professional like and…read morefor a good price, too. Will recommend to others for sure.

I would not recommend Walter. I had a confirmed appointment and took a vacation day from work to be…read morethere. He did not show up or communicate at all. When I followed up, he simply said he could come Monday, with no acknowledgment of the inconvenience. Very disappointing and unreliable.

Our toilet was backing up and we had a plumber relative come over and he did not have any luck…read moretrying to rod it out. We called Knoblock Plumbing on the recommendation of a relative and Austin came out the next day. He was able to use a camera to find the blockage (tree roots) and cut it out. We couldn't have been happier as we were worried the problem might involved digging up the yard etc. Thank you so much for helping us out.

From the owner: Sewer and Water Repairs, Camera Capability, Friendly Service and Fair Pricing…read more Products: Water Heaters, Faucets, Shower Heads, Toilets, Sump Pumps. Services: Water Heaters, Ejector Pumps, Sump Pumps, Sump Pump Battery Back-Up Systems, Rodding and Camera, Water and Sewer Repair, Drain Cleaning, In-Home and Commercial Service Work, Saturdays by Appointment Only, Call Us for Emergency Services, Plumber, Water Heater, Residential Plumbing, Commercial Plumber Brands: Bradford white, Kohler and Gerber Toilets, Zoeller Pumps, Moen Faucets and Shower Trim.

Arrow is fantastic. I had a drainage issue that others had overlooked that was causing really…read moreunpleasant odors. Arrow sent out a tech who quickly diagnosed the problem, and then John came out a few days later to inspect and formulate a plan of attack, which involved some creative problem solving. I really appreciated all of the thoughtful planning. I then received a very reasonable quote, given that it was a major project that would take an entire day. Bruce then arrived on the project day and knocked it out of the park. He did excellent work and kept me informed throughout the process. Really nice guy and great plumber. A few days later, John called me to check in to make sure everything was working okay. And then I got an invoice that matched the quote. Overall I could not be more pleased. Honest, professional work is hard to come by these days, and these folks delivered it. Arrow will be my plumber going forward and I would be more than happy to recommend them to others in the Libertyville area.

Technicians they send are not experienced and work slowly causing the overall job to cost a lot…read more Arrow used to send expert plumbers, but has gone downhill. Will not use them again.

I strongly recommend C & H Plumbing. We have trusted them with our boiler maintenance, hot water…read moretank installations and other services. Our circulator pump went bad and we were without heat. Joseph was able to quickly diagnose the problem and install a new pump to get our heat back up and running. Craig is the owner and he will call you back when you have questions. C & H Plumbing is honest, fair priced and extremely knowledgeable especially with historic homes with boilers and hot water radiators.

I can attest to C & H being the best Plumbing and Boiler Repair company in DeKalb County. I called…read moreanother company and had the unfortunate experience of them misdiagnosing the problem. Called C & H one day and got scheduled for service within three days. The professionals cleaned and serviced my heating system and then explained to me, in detail what the problem was. They engineered a way to take care of the old boiler, and did it in short order. Their fee was exceptionally reasonable given their skill level and "stick-to-it" attitude. If you have an old boiler that needs repair, do yourself a favor and call C & H. p.s. I have a phone with a Tennessee area code, that is why it says Nashville for my location-but C&H fixed my boiler located at my house in Sycamore.