A week long stay, following an emergency dept visit, plus surgery. The upper level staff, I found,…read morewere pretty good. The nursing staff, admissions, and others, were very good to mediocre, and even dangerous. They are maxed. Full hospital and ER when I arrived. Fifteen hours from ER to get to a bed. They ignore alarms, call buttons, and are really harrowed as a nursing staff. They're poor communicators. They are rushed. Yes, there are excellent nursing staff (RN/LPN) and a few that don't have time, are not situationally aware, and at worst, deliver dangerous care. It's my guess that certain administrators and MBAs need to be sacked, and the quality of care revisited, as it is not endemic, it is not a goal, and it is not woven into what they do-- the professional staff excepted. If you can avoid going here for ER/ED treatment, go somewhere else. This place is screaming over-capacity, and terrible interdepartmental communications; this was my anecdotal experience. YMMV.

My handicaped son was there for 19 days they never once got him up to walk would sometimes get him…read morein chair. Once while I was there he rang for nurse to use bathroom nurse never showed he finally had to go in bed. I caught one of the nursing students told her she went got two more students they striped his bed gave him a bath and got clean cloths. They were great The nurse never came! The hospital might be new but it is not good. Gave instructions for him to never go there again. To go to the Bedford IU hospital it maybe smaller and older but he got great care there.

I came to Monroe Hospital in severe abdominal and chest pain. I could barely walk and collapsed to…read morethe ground because I couldn't stand. The pain was so intense I genuinely thought I was going to die. After an EKG, my experience went downhill. An older male staff member undressed me with the door open, compromising my privacy. He then attempted to draw blood. It was extremely painful -- I was screaming and crying -- and when he forcefully pulled the needle out, I told him I could not tolerate another attempt and asked for someone else. He told me that if I refused him, I would "be waiting in pain." I then laid in a room for over an hour and fifteen minutes crying, moaning, and vomiting from the pain. No one checked on me. Staff were laughing and joking in the hallway while I was in visible distress. When I pressed the call button, it took several minutes for someone to respond. I told the nurse I was in unbearable pain and that something was seriously wrong. I was told, "I'm not going to listen to you complain," and he walked out. I left immediately and went to IU Health Bloomington Hospital. There, I was treated right away. An ultrasound showed my gallbladder was swollen with stones. My white blood cell count and liver levels were elevated. I required pain medication, nausea medication, further imaging, and may now need admission and possible surgery. This was a serious medical emergency. The lack of urgency, compassion, and professionalism at Monroe Hospital could have resulted in severe complications. No patient in that level of pain should be dismissed, humiliated, or ignored.

I have supported the Monroe hospital system for almost as long as I've required regular medical…read morecare. At one point I went into the emergency room about 15 years ago and had to have my appendix removed. It was a fantastic experience, all things considered. I've also used them for primary care for a long time. IU Health is a beast that should be avoided at all costs. Monroe can handle X-rays, MRIs and a number of other services. The building size is modest, which is great for people like me who can't walk very far comfortably. They are always friendly, and the NPs I've used for my primary care have been fantastic. Support them every chance you get. The services are great, and we need to keep them going.

I have returned for outpatient therapy. The hospital added an outpatient center. I would…read morerecommend the center for outpatient therapy. They have three full time therapists as of the writing of this review. They have a full time unit secretary and a receptionist to greet you as you enter. Give them a try the next time you need physical therapy in Ellettsville and Bloomington.

From the owner: At Bloomington Regional Rehabilitation Hospital, we provide specialized inpatient rehabilitative…read moreservices to our patients, serving south-central Indiana. We see patients who often are recovering from disabilities caused by injuries, illnesses, or chronic medical conditions. Our hospital is located in Bloomington, IN. We are a member of a larger network of rehabilitation and critical care hospitals, but are managed locally to best meet the needs of our own community. As such, we are able to share information, knowledge, and resources with all our hospitals so we can continually evaluate and improve the delivery of care to our patients. We consider it a privilege to be able to offer this high-level care to the Bloomington community.

Dr Labban/ Dr Harris are in OB GYN dream team. I moved from Texas when I was 32 weeks pregnant. I…read morewas so scared that I wasn't going to be able to find a good doctor to care for me the remainder of my pregnancy and for labor and delivery. I called every OB in Bloomington. The sweet ladies at Dr Labban/ Dr Harris's office Assured me they could get me in and that I would get great care. I was thrilled. I think I even cried on the phone, but that's pregnancy hormones For ya. The office, although a little old-school, is clean and they are very professional. I received great care through my pregnancy, and labor and delivery. Dr Labban delivered my son via Caesarean section and he did such a great job. My scar is great, as good as a scar can be. I really appreciate these doctors and the women they have working for them. They make me feel comfortable, at ease, and the billing and scheduling system is easy-going. I would recommend these doctors to any of my female friends.

this was a humiliating and degrading experience. just because i wanted to opt of a pelvic and…read morebreast exam, he was very cruel about it and his fragile masculinity made him think it was because he's a man. i would not go see a male doctor if i were uncomfortable with men. i'm uncomfortable with the exams. but when he walked in, it wasn't about me, it was about him. not to mention the fact that i could hear them talking about me outside of the room. i've never had such an awful experience at a doctors office in my life. he would reply with a snarky comeback to this review if he could.

Dr Ghosh whom is a nice enough man doesn't believe in Crohn's Disease, Celiac's, or other permanent…read moregastroenterology conditions. If you see him at age 18, he will take you off all Crohn's medications until you almost die from passing and vomiting blood. Coming back to Indiana he still doesn't believe Crohn's Disease is real.

I'd like to thank Dr. Chang and Dr. Ghosh at IMA Associates for being such wonderful doctors. They…read moretruly care about helping people feel better. I dealt with a problem for two years; it was the most miserable and frustrating years of my life until these two doctors cared enough to get to the bottom of the problem and made the necessary referral for me. Dr. Chang and Dr. Ghosh are both very kind, understanding and patient. I had abdominal rectal prolapse surgery on 11/12/09 at Kendrick Regional Center and it couldn't have gone any better. I was terrified about being put out and having this surgery, but these two doctors encouraged me, were very positive, continued to advise and help me until I had the surgery. Dr. Johansen and Dr. Maun performed my surgery and did an exceptional and outstanding job. I'm doing great and I can't say enough good things about Dr. Ghosh and Dr. Chang. They have both been amazing and given me exceptional treatment. Dr. Ghosh and Dr. Chang at IMA Associates truly display the highest qualities of a wonderful and caring doctor. I would rate these two doctors above and beyond five stars. I'm very grateful to have them as my doctors and give them my sincere thanks and greatest appreciation. Susie F.

I have been to a few urgent care offices and family doctor offices in Bloomington since I moved…read morehere 8 years ago. Just last year I found a family doctor I thought was amazing but she just stepped down so I found myself looking again. I ended up at Well Now today on the recommendation of my wife who was shocked at how friendly and competent the staff was four months ago. My experience today was the same. Every single person there was friendly from front office to nurse to nurse practitioner. My issue was solved and then they set me up with instructions on what to do going forward and sent my prescription to my regular pharmacy. I would give them all a raise if I could, but the least I can do is make sure to leave a review and say thank you everyone. At a moment in time where medical professionals are hard to find and often overworked and frustrated, this crew refuses to be jaded and is still on their A-game. God bless you all.

Paid 200 dollars for a drug test and it took them weeks to send out results, plus when they did,…read morethey repeatedly sent out the wrong information so my employer can't even access it. Happened not once but three times in a row. Then be prepared to be placed on hold for an hour the minute you try contacting them with no answer.

I had to get some blood work done for for one of my doctors back on the east coast. I was afraid I…read moremight have difficulty if the doctor submitting the lab work was not a part of IU Health. I went to Ima which is located in the same building as my local physician. They confirmed over the phone that I would be able to have my blood drawn there and the tests would be sent to my physician, not being a part of IU Health was not an issue for them. The woman at the front desk was very pleasant, took my information and after a short wait I was directed into the back room with a phlebotomist. All the staff was very friendly and the visit was quick and painless. I went back a few days later to get a printed out copy for my own records and to share with my local doctor. Again the staff was very nice, the wait was quick and I was on my way with my results.

The staff is amazing! I have a needle phobia and they went above and beyond to make me feel…read morecomfortable and at ease! I won't go anywhere else for my blood work again.

I ended up at the new hospital in the emergency room after suffering from sepsis. The hospital is…read morerelatively new and overcrowded already. The staff is extremely caring and professional. The hospital is still working out the systemic kinks. I spent the first night in the emergency room because they were overcrowded. They need mirrors and directions and ultimately a parking garage. This hospital is an improvement over the old hospital.

You feel like you're in a prison first of all, they probably have five people in staffing and you…read moreabsolutely should never go to this place if you're in an emergency because it will take days and yes I mean days to receive help from a doctor and get answers. After my father had a severe stroke, It took them three days to run any test And we're still waiting to hear from the doctor for results. Don't risk your life by going here

I came to the east side and was told there was an hour wait. I was told to drive across town to…read morethe new location on the west side where there was zero wait time. I did. There was a full waiting room on the west side and a line backed up to the door. They were advising people to drive to the east side. People were really upset as they'd all driven from the east location to the west upon front office staff advising they do so. I was sick enough that after being told they had over an hour wait at the west side I drove home and did a virtual visit which is exactly what I'll do next time I'm sick. This was a super frustrating situation because the offices were not communicating with each other, but both telling people to go to the opposite location.

Updating my review, specifically for Rita Burkholder NP's office and the online "patient portal"…read morewhich is supposedly how your provider communicates with you. IMA Landmark is now part of IU Health. I have always had good experiences with IU Health. Unfortunately, this has not been the case with Rita's office. I had a test run at the end of February. The results were sent to Rita's office within 24 hours. It took a week for them to get the results to me and only after I called the office, was on hold for ten minutes and then had to have Rita's nurse call me back. I had checked the patient portal multiple times and they had the test listed but no results so that was when I decided to call her office. I asked her nurse if it normally takes a week to get test results and she got defensive. I wasn't blaming her or anyone, I just wanted to know if it is normal to wait a week for test results. I also asked her if the results of the test would be put on the patient portal and she said they would be. The actual results of the test (the numbers) are STILL not on the patient portal. So, while I received a diagnosis (very bluntly delivered over the phone from Rita's nurse) , I have no idea of what the actual results of the test are. Called again today, this time on hold for about five minutes. Had to leave a voicemail for Rita. Hopefully the results of the test will be put up on the patient portal which is supposed to be how we can see our test results, communicate with our doctors and take an active role in our healthcare. Very disappointed in the level of communication with my healthcare provider and the total uselessness of the patient portal. Hoping this improves but definitely considering finding another provider.