RUN AS FAST AND AS FAR AWAY FROM THIS PLACE AS YOU CAN!!!!!!!!! The photo where my hair is the lightest blonde from top to bottom, is the last time I had my hair done professionally 2 years ago. The picture with my butt against the sink in black shorts and gray tank with several inches of hair growth, is what my hair turned to after 2 years of not being able to dye, cut, or tone my hair. I was diagnosed with a brain tumor that kicked me on my butt for a very long time. The only reason I went to go get my hair done was because I had a wedding I could not miss. The girl I have gone to for the past 3 years, that did the beautiful blonde, is in sarasota and I was not comfortable making that long distance of a drive yet. Hence why I was looking for somewhere closer and ended up at bloom. First, they do not wear masks unless you ask them to. Two, the owner DOES NOT listen to your requests and what you want. I basically wanted to get as close back to what my hair was 2 years ago before hard water, brass and fading occurred and from the photos you guys can clearly see that is not what happened. Everything in the pink tank top and where I am crying is her first attempt at my hair. As you can see, she painted a TON of brown in my hair that I did not want! My entire underside of my hair was brass, pink, red, and shades of yellow as you can see from the photo where I am holding it up. In the photo where I am crying, that is the high lites she did, they came out crooked, multi colored, and very streaky unnatural looking. Then if you look towards the right of that photo, you can see where she paint a random brown block, then more high lites that are a totally different shade of blonde from whats up top. Now at my first appointment, she had the hair washing station up way too high for my neck. I asked her if there was any way she could lower it for me, (let me mention they DO NOT add any towels or anything underneath your neck to protect you from touching other peoples neck sweat and I did NOT see them sanitize the neck areas not one single time). Instead of her grabbing my head and then dropping the hair washing station, she just dropped the station which then dropped my neck and lower part of my head onto the ceramic part of it triggering my vertigo and swelling around my tumor. I haven't had a vertigo trigger in 4 months because I am regulated from medications. I ended up getting so sick that I am getting an MRI done to check on my tumor and neck and getting a lawyer. I ended up having to get up and run to their bathroom and get sick. She never once apologized from dropping my neck like that!! So I get out of the bathroom and sit in the chair and she decides to PAINT my toner on instead of just drenching my hair in it because I could no longer lean back in the sink. So she hurts me and then punishes me because I got sick! Now this entire time this woman, which is the owner by the way, did not once talk about prices. Lets just say right now, THE PRICES DO NOT MATCH THEIR WEBSITE, she will CREATE the price in her head and charge you what she feels. This lady had the nerve to charge me almost $300 for my hair. I was so sick and over it, that I just paid her and went home and cried the entire night and next day. Two days later, I decided to call up there and ask if she could fix the crooked high lites and all the brassiness and multiple tones of yellows in my hair. SHE TOLD ME I WAS LYING TO HER AND THAT I HAD NO BRASS AND NO YELLOW TONES. We literally argued over toners and I told her I did NOT want to go dark. Black TSHIRT is what her "fix" was. The two black tank tops photos is what I BOX DYED at home to fix my own damn hair since I STILL had a ton of brass in it and crooked high lights. She REFUSES to give me my money back even knowing I box dyed my hair to fix to everything she did to my hair! I am filing a complaint with the BBB!!! She is an EVIL and HEARTLESS woman! How can you ruin someones hair and not even feel bad about it! PICTURES DON'T LIE, YOU DO!! I only asked for half of my money back and she refused, UNPROFESSIONAL! read more