I've been to this spa more times than I care to count and it never disappoints. As COVID cases picked up, they did an excellent job of keeping up with local guidelines and making me feel safe. All in all, this is a welcoming and relaxing spa, that cares for the development of their staff and makes me feel pampered every time! A few highlights: For hair, I highly recommend Moyo! She has a great Instagram page that showcases her portfolio and talent for balayage. I'm a brunette on the lighter side and she has helped me explore more natural highlights and small tweaks to my regular trims that bring life to my hair. Kim is a master massage therapist! I always feel refreshed after a session with her, highly recommend the aromatherapy and CBD additions. Lastly -- Nosheen, a newer member of the salon staff, and man, she works miracles with my eyebrows. My new go-to for threading! read more

Divine Designs Salon & Spa - Hair by Moyo - Day Spas Near Me - Brandon, Florida

I got their birthday offer in the mail and couldn't pass it up. It was easy booking as everything was online for available and scheduling. I love that. I got the massage, facial, pedicure and manicure. Alexandra was a great massage therapist and targeted all the areas of concern. Jennifer was amazing with my facial. Zaria was wonderful with my mani and pedi. I would definitely go again. Everything is clean and they even have lockers for free and showers as well. They really have tailored this place for clients. I love it and thank you for making my birthday a great one! read more

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I wanted to give a shoutout to the excellent service that I can always count on from Mason, he always does my hair perfectly and I appreciate his warm smile and kindness. read more

Divine Designs Salon & Spa - Day Spas Near Me - Brandon, Florida

Went once with a gift card and they continue to schedule hair appointments for me months in advance despite me never getting my hair done here. There's a cancellation fee and I feel like they do this on purpose so I have to pay the cancellation. Massage was mid. Mani/pedi was also not that great. I felt more like an inconvenience. read more

We did a couples massage. My masseuse was not the worst I have ever had, but wasn't near the top. I didn't like the use of her forearms and elbows on my back. When she started on my calves, I thought she felt the knot in each of them. Since I jumped a little. But she didn't focus on getting them out. She just moved on. I only got one hip massaged. I was like great, she is going to massage my hips because I needed that. But when she went to the other side she didn't even touch my other hip. I was so looking forward to this massage. But left not as happy as I thought I would be. read more

I'm visiting from Texas. Came for a haircut and a manicure. Lidia and Yazmin were amazing!! I wish I lived here so I could regularly go see them. Truly great service. read more

Horrible Customer service and the receptionists are lacking knowledge to assist customers with their own store policies. Very bad experience and this is BEFORE having a service done there. And Sam, the guy who will reply to this, is truly nothing more than a glorified 'office manager' with less professionalism, customer care than his front office. (Look at his responses to the negative comments here on YELP for a chuckle and it will give you an idea of his crass responses and his unique ability to make the customer feel 'at fault' and/or his need to actually belittle someone). There are so many amazing salons here local that offer amazing services and have the best workers and management! Jmo read more

I visited Divine Designs Salon & Spa during my lunch hour on Wednesday, Oct. 19. I interacted with your front desk managers Chris and Bharvi. They were unwilling to assist me and advised me to write to the managerial team for assistance. On Sunday Aug. 21, I patronized your day spa. I scheduled a back-to-school signature pedicure for my son and I. Since I did not see any colors that appealed to me, I bought OPI's Go to Grape Lengths for my pedicure and to have at home. During the pedicure we ate and drank and had a delightful conversation with the two stylists. It did not register with me that she had to apply a clear coat to make my toes shine. Fast forward to the weekend of Oct. 16. I removed the original polish from the pedicure and decided to stick with the same color for my new application. I applied three coats and each one was dull. There is a hint of glimmer, but no shine. It's as flat as matte lipstick. Clearly, this is in contrast to what OPI claims. According to the OPI website, Go to Grape Lengths is an "infinite shine" product and "The shimmer finish will glisten 24/7. No dulling." https://www.opi.com/shop-products/nail-polish-powders/long-lasting-nail-polish/go-to-grape-lengths Back to the Oct. 19 encounter with Chris and Bharvi... I explained to them that I am a longstanding customer of Divine Design and utilize the spa services a couple of times a year. I usually bring someone else along to introduce them to your business, like my mom, friends and son. I also explained to them that I know OPI products. As seen in the attached photo, I have 18 bottles of OPI nail polish, plus 5 bottles of Nicole polish. I'm sure you know Nicole is another brand of polish under the OPI umbrella. I have NEVER had a bottle an OPI polish that was flat and dull and matte in finish. Looking at the bottle of Go to Grape Lengths that I bought from your store, it appears to be shiny with a hint of shimmer. However, after applying it to my nails I can attest that the bottle is defective. I asked your front desk managers to exchange the bottle or refund my money. They declined both. Bharvi suggested I simply apply a clear coat to the polish. Why would I do that? I bought a new bottle of polish that is supposed to be shiny. She even shared that she has the same polish and applies a clear coat at home. This is further evidence that something is wrong with that particular color line. Chris indicated that all sales of Divine Design products are final sale, plus it had been more than 30 days. Well, if the stylist had not done such a great job with my pedi, I guess I would have discovered the defective bottle of polish sooner. Given my extensive collection of OPI polish at home, I have more than a little experience with their product. Plus, I am literate and understand that my bottle does not live up to the claims that OPI makes on their website. What I am asking you to do as owners of Divine Design is to stand behind the products that you sell, exchange my bottle of polish or refund the amount that I paid. read more

Divine Designs Salon & Spa - My collection of OPI nail polish - Day Spas Near Me - Brandon, Florida

A friend and I recently visited this location as part of our selfcare Sunday routine. While my service was rendered very well, my friend didn't enjoy her service at all -- but that has been rectified with management and all is well. Back to my experience -- my tech was awesome! That pedicure REALLY was nice. She took her time and it didn't feel like she was rushing. I was very relaxed. There were a few times that she was distracted but only because she was wanting to help the young lady that was servicing my friend. Again, while my friend may never partake, I would likely come back and request the lady that I had because she was great. The set up was nice and private. Quite and quaint. They did have wine and drinks to serve. The nice relaxing music. The great massage chairs. read more

This was a great experience! I am new to the area and needed to find both a hairstylist and a nail tech. I saw Risa for my hair and Yasmine for my nails and both were fantastic! The vibe of the salon is very relaxing. I'm glad I found Divine Designs. read more

I recently got my hair trimmed, had a deep conditioning treatment and a pedicure at Divine Designs. I had a nice time and was treated lavishly. The prices are commiserate with all good industry professionals. It's not cheap but you pay for good work. It's also not extremely expensive. Pros: The appointment process went seamlessly. I felt safe in regards to extra safety measures. I loved how my stylist took a listening posture with regards to doing my hair. She took the time to hear me, ask questions and review my "hair history" and goals. The end cut was lovely! My pedicurist was easy to talk to and at the time of service did an ascetically pleasing job. Cons: While my pedicure was fragrant, relaxing and the pedicures took was skilled and kind. I was serviced for the pedicure approx 2:30pm. The paint was applied triple thick, I was not offered a place to dry under lamps or fans. I left slightly damp. Although I was very careful until bedtime, and at bedtime they seemed perfect and dry, I suspect the thickness of layers and inability to totally dry before bed left my two large toenails creased and bumpy after waking in the morning. I didn't go back, I didn't call, if I had I'm sure they would have resolved. I live 40 minutes away for a paint fix. To me it wasn't worth the trouble but be aware. Overall I would recommend Divine Designs. read more

Divine Designs Salon & Spa - "Before" the amount of frizz and poof is astounding. - Day Spas Near Me - Brandon, Florida

Honestly I am still trying to wake up from this experience. Hubby sent me for a well needed and I must say I feel it was a well deserved spa treatment. This spa day turned out to be more than what I was expecting. I literally was so relaxed after my massage by Kim and facial by Anna I was falling asleep while Shyann was doing my mani/pedi. And on top of those massages Shyann massages was the final piece to finish me off. Lol. I have had many massages, and have had facials, mani/pedis and by far on land this was the best. On top of that I normally do not book my next treatment before leaving the establishment. Well this time I did and I am so looking forward to them. I'm sure you already know ladies (Kim, Anna, Shyanna) but just want to say it again, you all rock! read more

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I love it here!!! It doesn't matter the specialist I always leave satisfied and relaxed with the massage service I request. read more

Divine Designs Salon & Spa - Comfy robs are the cherry on top - Day Spas Near Me - Brandon, Florida

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This place is really posh. Totally worth the time and money. I had an amazing massage that rejuvenated everything it was wonderful.

This is my second time here. My first visit I got a Massage and facial and I enjoyed it. However my second time I got the hydraFacial with Anna and OMG it was amazing. Anna is very knowledgeable and she has an amazing personality. I was so impressed by the quality of my facial that I preschedule 3 additional facials. read more

Wash, condition, cut and blowout! We will be back very thankful kind gentle can't wait to try the spa read more

Divine Designs Salon & Spa - Margie did an excellent job. Very sweet kind and gentle with my 86 year old mother! - Day Spas Near Me - Brandon, Florida

Quality and they are attentive to all the needs of the clients. They seek to provide an experience from front desk to spa room.

My wife works near here and suggested we try them after our horrible experience with Massage Luxe. So glad we did. Michelle and Alexis are our two therapists and so an excellent job relaxing us during our massages. read more

Divine Designs Salon & Spa - Snack area - Day Spas Near Me - Brandon, Florida

I am writing this on behalf of my wife who doesn't Yelp.... however I am the beneficiary of her amazing haircut that only increased her beauty. I am happy to share her message as well. "Mason was attentive, patient and if I may, an artist. I have had terrible experiences for my last couple haircuts and ended up feeling anxiety before this one. Mason has made all that go away and I feel like I no longer have to worry about a bad cut. I got exactly what I wanted and it looked even better than expected. In addition, he was quite knowledgeable about all of the products I inquired about and left me with a thorough understanding on how to maintain my new style" read more

Divine Designs Salon & Spa - My wife's new style from Divine Design salon in Brandon, by Mason. - Day Spas Near Me - Brandon, Florida

Email sent after the salon emailed that we declined an alternative service time: Hello, We were actually in the parking lot @ 2:41 & again, while your business chose not to help us, we have repeatedly had to wait in the past for service providers, but that is obviously different then you are saying? What is the salon's policy for customers waiting past 15 minutes?? We had another commitment at 3:30 and therefore could not do 3:15 p.m. Also- the time frame described for this service is 30-45 minutes so based on that, after being told the person the appt was with would only take 30 minutes, the service absolutely could have been provided. As aforementioned, we have been kept waiting for appts repeatedly and we have understood time and time again, albeit frustrating, as it seems to be unavoidable- & it is not just us that have given grace as I always hear providers apologizing for keeping people waiting. However, when the tables were turned, we were not allowed the same consideration we have provided as customers. I take care of my mother and unfortunately it took longer than expected to get her ready, in the wheelchair, & in the car - and then of course there was more traffic than normal. She was really excited to be able to get her nails done & enjoys coming there so the complete lack of understanding and rather policy espousing was extremely upsetting. Also, we could have just taken our business elsewhere to start. The assistance I needed today was compassion and help to simply be able to get my mother's nails done and Divine Designs instead chose not to provide the service needed. A family member was wanting to schedule a spa day for herself and my mother in December, I can promise you I will have her make plans for that somewhere else. read more

If you are looking for a spa day, like I was for my birthday, this place is it. I picked this place base on Yelp review& the price. If you get a massage make sure you pick Michelle. She was amazing. I did a spa package which included a blow out. Nicole was my stylist she was so nice & very good. The place is beautiful, the atmosphere was very relaxing. read more

worst customer service ever one time i had to cancel due too bad traffic and bad weather in I4 now they want 100 % deposit for every appointment . Also the last time i did a manicure my nails turned yellow when i removed the dip powder . read more

Horrible Customer Service! I called a little while ago to inquire about the 'DivineBirthday.com' promotion. I've purchased a massage packages for my wife, for the last 2years, and thought I would surprise my wife with another Birthday gift, but realized that you have fine print stating 'services must be scheduled for the birthday month of the guest receiving services', but my wife's bday is on April 29th. I was told by your front desk manager(what a Joke!), that they do give an exception, but she would have to be booked within 2weeks of her bday? I tried explaining that we're returning customers and if her birthday were on the 1st she would have 30days to satisfy and that 2 weeks wouldn't give her enough time to book with our current schedule. I thought it would have been nice for someone from your office to call back, but if that is the way you see your customers, I would rather go elsewhere. I don't even like writing reviews, but feel more of your customers need to know, before they book their next session with you. read more

I have been a client of Divine Designs and Margie, my hair stylist, for over 10 years. Margie is phenomenal - I get compliments about my hair almost every day. The staff are always accommodating and the salon is clean and attractive. During the early COVID days, they were proactive and protective of their clients' health and well-being. I have also had a massage and a facial there, which were wonderful experiences. I highly recommend Divine Designs to anyone looking for hair, spa, or nail services. read more

Wonderful experience with Jessica. I had a wrap. Relaxing setting. Reasonable prices.

I go to Julie for my nails and Nosheen for skincare. Both ladies are phenomenal. I always get stellar service and they are very attentive to my needs. read more

There are so many places better than this. Unfriendly staff, high prices, poor service. They don't deserve my money. They wanted to enter my personal information on their computer compromising my privacy. They made this process mandatory in order to buy non-age-restricted Gift Card, therefore violating customer access to their services.They asked me for ID to verify my personal information entered on their computer - they have no right for that. ( another violation). Important to note is the fact that I did not and had no intention of using Credit Card. read more

I have been a customer of Divine Designs since at least 2011. Brandy has been cutting my hair there since before her kids were born, and she has always done a great job. But then COVID wrecked the world in 2020. Like everyone else, Divine Designs lost staff, and the new folks at the front desk became surly. (Maybe because for a year there, management didn't provide them with any CHAIRS, so they had to stand all day!) I put up with the front desk until this year, when they started demanding that I regularly complete a form to populate their marketing database. I refused, but I did tell them that all the information they had about me was correct -- I just didn't feel it was worth my while to retype it all into their form. I also pointed out that I agree to their Terms of Service every time I make an appointment via their website, so from a legal standpoint, they're protected. Well, last month, I got an email from Sam Rashid, Corporate Administrator, Guest Services with the subject line in all bold, "REFUSAL TO SUBMIT CLIENT INFORMATION - SERVICE PRIVILEGES SUSPENDED". The email goes on to say, "Federal regulations with respect to a mandatory annual Privacy Policy Update as well as our governing policies and insurance requirements require us to obtain, to the best of our ability, current client information on an annual basis in digital format. Our records indicate that any such form you may have completed in the past has either expired or has not been provided in a digital format." Rather conveniently, I have a friend who runs a salon, and he confirmed that this is utter BS. This is all about FORCING their customers to maintain their marketing database, and Divine Designs actually FIRED ME over it! Can you imagine? After over a decade?? Customer Service is so dead! read more

Alexis is top tier! Enjoyed a 90 min deep tissue where she targeted every knot and relieved all my pain. So happy !

I had received a gift certificate for 4 ours of service. I got a Swedish massage, facial and pedicure. Everything was great but the pedicure. The girl used unsanitary tools including the foot scrubber which had other peoples dead skin on it so it was apparently not cleaned, sanitized or new. I asked her not to finish and just polish. I expressed my concern with the front desk and 2 days later received an email from the spa stating I could no longer use the spa given my unsatisfactory results to the pedicure. This is a copy of the email. They apparently are not customer service oriented and do not care that the techs are using unsanitary items that can cause infection. UNSATISFACTORY RESULTS WITH SPA SERVICE(S) Your service complaints with respect to the sub-par level of service you appear to have experienced at Divine Designs has come to my attention and I do apologize for the experience. It appears that our competency isn't up to an acceptable level for your personal needs and as a result of our inability to deliver the results you require as well as the frustration you voiced as a result of your dissatisfaction, I've informed my team that, effective immediately, they can no longer provide services to you at Divine. I understand that this may cause you to use an alternate spa and professional that may be better qualified to meet your personal demands, unfortunately it is a decision we must make when we are faced with our own inability to perform to a guest's expected standards. We do apologize for the service experience and wish you a better experience elsewhere. Sincerely, Sam Rashid Corporate Administrator, Guest Services This is clearly a result in this spa being butt hurt that I complained about 1 of 3 services that I received and spent $300 on. The unsanitary tools will be reported to the BBB and dept of health read more

This place has horrible management and does not clean, maintain, or sanitize things properly. Their management is incredibly immature and their nail staff is rude. I wouldn't recommend going. read more

I have been a customer of Divine Design for YEARS, but today ended that loyalty. This spa is ALL ABOUT A DOLLAR, they do not care about customer service. Not to mention the fact that the manager Sam has sent me TWO harrassing e-mails stating that I am banned from the spa,(and my family members) my family has NOTHING to do with this. Sam NEVER took the time to research my issue and complaint at hand. I've spent THOUSANDS of dollars at this location, just to be treated like A NUMBER everytime I came in. If you want to be treated like a dollar sign, then sure visit this location. Alexis was rude and was of no value or help to me, seek customer service courses ASAP. They have called my emergency contacts "Accidentally" and leaked all of my personal information in the past, but i forgave them & continued to visit. NEVER AGAIN! read more

Divine Designs Salon & Spa - This shows that this was all personal. - Day Spas Near Me - Brandon, Florida

I had the best deep tissue massage this evening. Michelle was amazing! She did a quick assessment and took care of all my knots, aches, and pains. I feel so much better now. read more

Chandy was amazing. Great recommendations and the best hair wash. Cut and style was better than i hoped for!

Affordable and convenient day spa in the heart of Brandon, FL! Great, friendly staff and accessible treatments. Can usually book something sane day if you're a last-minute kind of person. Swedish massages are great. Have had 3 different therapists and all are quite good. The spa has couple sessions, as well as mani / pedi and a full service hair salon. read more

Have a little spa package to my mom for her birthday and she loved it. She said she came out feeling so light especially after a stressful workweek. Thanks for relieving her a bit. Massage with cbd oil and a mini facial. read more

I have been a loyal customer of divine designs spa for several years. However, after booking a manicure, pedicure and massage on special that I was directed to automatically by the website I was contacted and told that due to some disclaimer/fine print I never saw I was not eligible for the promotions after I'd already been charged for them. As a business owner this was a horrible way to handle the situation and just unacceptable bad customer service. I will no longer be patronizing this business due to management; which is unfortunate because many of the staff are excellent! read more

Here's a recap of the review with bonus info: It's dirty. And out of date. And depressing. Staff didn't know the answer my questions re: walk-in appointments until checking several times. You may not get the service you actually wanted. The have inadequate equipment. Their no-show policy is HARSH and complicated to understand. They even say "Subject to change during premium periods" with no explanation of when a premium period is or what the EVEN HARSHER policy is. Save your money for something worth spending it on because this place IS NOT WORTH IT. ----////---- I scheduled a mani/pedi through the website, and when asked to pick my services, there was no option for "gel", but the site said this was an option. I planned to tell the technician upon arrival. When I arrived, I explained I wanted the gel option, and I was told my 2 hour appointment wouldn't allow for this option. This was disappointing, as the website didn't offer directions to indicate this as my preference. Classic mani/pedi it was. The mani didn't dry, even after sitting at the out of date drying station for 10 minutes. What a waste of time and money. This being said, my experience with Stephanie the tech was great, so I scheduled another appointment, this time for a gel manicure. But the closer the date came, the more I dreaded the appointment. May I suggest you tour the facilities before making an appointment or buying a gift card for a loved one? The salon is out dated, not well-cleaned and has a depressing atmosphere. I admit it. I no-showed to my next appointment. I anticipated what I understood to be a $25 no show charge. BOY WAS I WRONG. They charged me $118 - more than my appointment was supposed to be (I had locked in a promotional rate). I WAS CHARGED FOR OVER 100% OF A SERVICE CHARGE WITH NO SERVICES RENDERED. Also, the ARE accepting walking. If no one walked in for an appointment during a Saturday, I wouldn't be surprised, therefore it's understandable as to why they charged me for 100% for services not-rendered. The business is failing, perhaps? I don't know how they are still in business, but I honestly can't believe it will be much longer before they close their doors. read more

I had an issue with a color service I received. I was able to communicate with management and an owner to resolve my issue. They even offered to fix my hair, past their policy, but I had my hair done by someone else. Even though I complained well after my appointment, they made it right and offered me a refund. read more

I have been a customer for over 4 years. About 2 years ago I missed 1 nail appt by mistake. I did not argue about having to pay for that appointment as it was my mistake. However, even though they lost no revenue for missed appointment, I was put in their system as no non-refundable prepay which according to the salon does not allow me to reschedule or cancel appointments. I didn't realize that until this weekend when I I awoke 36 hrs prior to my appointment with COVID. I did the responsible thing and canceled my appt but the salon apparently values money over the safety of their customers as they originally told me I would receive no refund ($300) and then 2 days later offered a 50% store credit. So be aware they offer no customer service and no regard for their customers health and safety read more