This place is fraudulent to another level & I feel that I should warn future customers if they ever decide to go here because unlike other reviewers I am not a friend or family! I'm a real customer!
To start off, I went with my mom & sister to pre-order two baskets for the birth of my sister's baby. We spoke with Marine the worker there, & we settled on two prices.
One arrangement (Which included clothes we took to be placed in the design) the rest was chocolates that they would provide) ------We settled on the price for this basket to be $100 or less depending on the amount of chocolates they would need to place inside once the design was complete.
The second basket was going to be all flowers and chocolates.
Keep in mind that for this arrangement we went and bought 2 lbs of chocolates from a different location, since they charge by each candy at Bloom Couture.
On the day my sister's baby was born, we went & picked up the 2 arrangements.
--They charged us $130 for the one Marine said would be $100 or less. (So $30 more than I expected to pay.)
--For the second flower arrangement they charged $150 but they did not include all of the 2 lbs of chocolate that I took to them before that day. We were so disappointed to be ripped off this way.
--My sister took her time to individually decorate these chocolates and they had the audacity to not include all of the chocolates that I paid for and took to them.
My mom called & spoke with the owner Knar who said that it isn't possible that all of the candy was not placed on the arrangement. She claims that my mom is a liar! Are you kidding me, why would my mom take the time to make-up this lie, when she is so busy with the birth of her grandson!
She made sure to call Knar the owner to let her know that this is not right & fair. We paid the extra $30, & now they provided even worse service by basically stealing a portion of the chocolates we took to them.
What a terrible customer service!! Instead of apologizing for basically stealing our candy and over charging us, the owner claims that my mom is a liar!! Do not trust this business, they are so fraudulent.
I do not know what type of business they are trying to run, they probably assumed we would not notice since we were so busy with the birth of my sister's baby. Well we did!!
Beware!!! Do not go to this place unless you want to be ripped off and in return called a LIAR!
I would give this place 0 Stars, if it was an option on Yelp.
In Response to owners comment:
As far as the first basket, your employee specifically told us that it would be $100 or less (Not More). A couple of days before, she called & said that it was $130. When I asked her why it was $30 more than I expected to pay, she said that she spoke with my sister & that she was okay with that price. This is not true at all, I let my sister know & she said that you didn't mention that it was $30 more to her. Why would my sister agree to pay more, doesn't that sound strange to you? When we first picked up the basket we actually mentioned why it was $30 more when your employee said it was going to be $100 or less and you again brushed it off and changed the truth to your advantage. Obviously I am not going to stand there & argue with you all day about the price.
When I saw the basket I thought that you had placed more candy on the bottom. When I took it to the hospital and we counted it, that is when we knew that there was more than 10 pieces of candy missing. What I believe happened was that when my sister brought the chocolates, she placed the decorated ones on a tray, and she gave the rest in a blue plastic bag.This is the portion of the candies that were not placed on the flower arrangement.
Instead of arguing with your customers, you should go & check your business to see if you have just simply forgotten to place those chocolates in the basket. In any business communication is key & effective communication is lacking in your business. We did call and talk to you but you just brushed us off, that is why we decided to leave a review. Also it does not matter what name we use on yelp, we are all part of the same family and obviously by telling this story we are not trying to hide our identity if that is what you are thinking. read more