Technician was wanting to help and they're not overpriced. I would recommend them again.read more

Extreme price gouging!!!! During a hard freeze this past winter my pipes froze and burst. My…read morerelative recommended this company so I called for assistance. They came the next day and repaired the damaged pipes and replaced two sub meters. The plumber they sent had never seen sub meters. He said I'd need to call JEA about them. I explained that they were mine and that I'd had them installed years prior. He had no clue where to get them. He went back to his truck after looking over the situation and I came back inside and called a plumbing supply company five minutes from my home that stated they carried them. I went out to his truck and told him where he could get the sub meters and he was sitting there clipping his nails! After a while he left and got the necessary supplies for the job and came back and made the necessary repairs. According the the owner of the company the sub meters cost $237.00 each totaling $474.00 there was four feet of PVC pipe replaced and the charge for the repair was $2,186.91. The repair took a total of three house counting the time the repair person sat in my driveway clipping his nails and doing whatever else he was doing but surely was not working on my repair. He didn't even wrap the piped with insulation after he replaced the broken pipes and meters. He told me I'd need to do that! Their hourly fee for this job works out to approximately $550.00 per hour! In my opinion that's price gouging. I spoke with Spencer, the owner of the company who told me they don't work "buy the hour" they price by the job and reminded me of overhead costs etc. He said he'd look over the paperwork for the job and see what he could do. After numerous attempts to contact him he finally offered me a $200.00 refund and said he'd mail it to me. After countless attempts to get the refund I finally drove to their "office" and in person I requested they write me a check. I waited about twenty minutes and got the $200.00 refund. I will NEVER call this company again!

I spoke with Dustin regarding a strong hard water odor after having a new water heater installed. I…read moresuspected the anode rod had already failed, even though it had only been replaced a few months prior. Dustin took the time to fully understand the situation, contacted the water heater manufacturer himself to help identify the root cause, and provided an extremely competitive rate for the work. The level of professionalism, communication, and overall value far exceeded my expectations. Dustin Turner is absolutely my go-to plumber moving forward, and I'll gladly recommend him to anyone I know with plumbing needs.

Dustin was very easy to work with. Responsive and professional. Kept in touch through the entire…read moreprocess

Moncrief has become my go-to after a couple of jobs around the house. Most recently they rodded out…read morea kitchen drain that had slowed to a crawl, and the tech had it flowing in no time and showed me what had built up so I could stay ahead of it. He also tightened up a shower head that had been dripping while he was here. If I'm picking a nit, that shower head fix added a bit to the bill, but it was minor and the work was solid. Clean, honest, and reliable. I'd recommend them for everyday plumbing needs.

Replaced the supply lines and shutoff valves under both bathroom sinks for us. the old gate valves…read morewere completely frozen and we couldn't turn them off at all. swapped them out with quarter turn ball valves which are so much better. he also noticed a drip at one of the P-trap connections and tightened it. the tech showed up about 20 minutes past the time they gave us but the work was solid. in and out in about an hour. would recommend!!!