Tasha reached out to me and took the time to go through everything that happened with this situation. She listened, really listened to my experience and then offered to refund our money in its entirety for the test performed. While the refund was nice, what was even better is that you can tell she cares deeply about her business, her reputation, and her community. I believe that she is an example of how to handle adverse incidents with aplomb and grace, and I'm grateful that she contacted me. I debated just taking the old review down, but I thought it better if you all could experience a tiny bit of what I experienced - a world-class business owner. In today's day, that is an amazingly wonderful trait and shows how much consideration they have for their customers. Thank you, Tasha! read more