The crew from Full Service Chimney truly is one of the best in the industry. Communication is very…read moreopen, with a highly responsive team, no matter the day/time. It is true that you get what you pay for. While Full Service Chimney might not be the cheapest option, they do a fabulous job with great attention to detail in a timely manner. Thank you to Chris, Shayne, and the rest of the team for a job well done. Now, we just have to wait for the spring rains here in Kansas City to ensure that the repairs alleviated our issue of water coming in the chimney.

I am sharing my firsthand experience with this business to help other consumers…read more In late April, I hired them to inspect a water leak located where the mantle and tile meet near the fireplace doors. They diagnosed the issue and recommended replacing the chase cover. Based on their expert recommendation, we paid them $2,625 for the replacement. Unfortunately, during a heavy rainfall in early July, the exact same leak returned. We called the company back, and they sent out the same technician. During this second visit, he performed a water isolation test between the siding and shingles. This test successfully proved the leak was coming from that specific area, which I have documented in the attached photos. Looking at the documentation they provided me, a clear contradiction stands out: *First Report: Listed the flashing condition as "Fair" and recommended the $2,625 chase cover. *Second Report: Listed the exact same flashing as "Poor" and resulted in a new quote of $7,100 to fix the actual source of the leak. Because we paid thousands of dollars based on an initial inspection that failed to resolve the issue, I am in the process of filing a formal complaint with the Kansas Attorney General's Consumer Protection Division. I highly recommend potential customers carefully review my attached, redacted inspection reports and photos before hiring this company. I have attached pictures of the reports and quotes on google. UPDATE: OWNER of full service chimney co., Thank you for your response. I have reviewed call recordings, transcripts, and read your email. Let me be perfectly clear: attempting to deflect accountability by implying a communication disconnect between my husband and me does not alter the physical evidence, your own written reports, or the signed contract. You have explicitly confirmed our case in your own email. You stated: "Our repair technician noticed that once the chase cover was removed, he was able to see from the inside of the chimney that the flashing showed signs of allowing water in." If your repair crew saw active flashing leaks and visible wood rot while the chase cover was off, re-assembling the chimney, taking our $2,625.38, and leaving our home to suffer structural water damage for another two months is the absolute definition of a negligent repair. Furthermore, our signed contract explicitly mandated: "While the chase cover is off, we will inspect the areas we can see around the roofline and flashing for water entry." Your team completely failed that contractual obligation. If they performed a proper inspection as promised, work should have been halted the moment the old cover was removed and the rot was visible. Instead, your company chose to finish an ineffective repair, collect our money, and wait until July to present an outrageous $7,100.85 upsell to fix the actual issue. Pointing to boilerplate fine print about a "1% surface area" to excuse an aggregate failure to stop the leak we hired you to fix is completely unacceptable. We will not be bullied or manipulated into paying $7,100.85 for your company's failure to properly diagnose this in April. As requested in my previous email, provide the line-by-line itemized invoice for the April work and the itemized breakdown for the new quote immediately. We are currently acquiring competitive estimates from licensed roofing and siding professionals in Overland Park, and we have fully initiated our complaint documentation for the Kansas Attorney General's Consumer Protection Division.

Morons. Their…read moreidiotic report was horribly wrong. They claimed a light/fan didn't work. It did. They claimed a fireplace didn't work. It did. Their inspector missed a switch. Next to the fireplace. Good grief. Don't let these idiots be the reason you can't sell your house. They are the Apple Dumpling Gang of home inspectors.

Nelson Allsbury conducted an inspection of a house I purchased in July as a rental. As I am out of…read morestate, I relied on his inspection and purchased the house "as is". As soon as the tenant moved in, problems began showing up. Of course, he blamed the tenant, but one problem that definitely is not the tenant's fault (not that I think any of them are), is that the garage door was installed incorrectly. His answer to that was that it opened and closed okay. A good inspector would have seen that the installation was incorrect and noted that on the report, which he didn't do. The cost to fix all the problems has been substantial, and he takes no responsibility. I don't recommend the use of either this company or Mr. Allsbury.

On Time, fixed toliet very happy with Service very quality product. ring her toilet receded and…read moreseal the toilet leaks from the flange and wax.

Quality, responsiveness , great communication . Work on weekends…read moreMichael, the owner is excellent at customer service!

Brandon Hopkins came out and did the Whole House Inspection and this guy is just an Amazing…read moreInspector. Very professional and a Great communicator. We really enjoyed working with Brandon and Crown Home Inspection. Highly recommend them to anyone who needs a Home Inspection. A+++

John was very nice, professional, and took his time with the inspection. He completed everything…read morethat was requested from him. I would highly recommend this company to anyone looking for an inspection. We feel much more comfortable after this has been completed.

Was searching for a 'whole-house' inspector for purchase of a home. Viewed Google and Yelp which…read moreshowed 'Direct Inspections' had many positive reviews. Setup an inspection date and met Chris Dollmann(Certified Master Inspector). Chris is personable, extremely knowledgeable and fully explained every issue which needed immediate attention, or anything that should be corrected, but not critical. Have purchased three homes during my lifetime(this being my last) and can say Chris is by far the most comprehensive inspector I have dealt with. All items documented and sent via PDF (with pictures). Due to Chris's thoroughness, estimates totaled $8,000 (mainly roof and electrical) of which I forwarded a copy to the seller resulting in $4000 being paid via seller at closing. Highly recommend 'Direct Inspections' and very appreciative of Chris's expertise.

Chris and Direct Inspections is wonderful! My family recommended him to us from doing their…read moreinspection and we're soo happy we chose him for our first home inspection and if we ever move again, we'd use him again. So easy to work with and very knowledgable! Escpesially for being first time home buyers, we came in very unsure of this whole process and Chris made us feel at ease and answered all our questions and was a big help!

We have used Scott for years and he never disappoints. He is prompt and always keeps us in the…read moreloop. For certain tests we usually get his results within 24 hours. Pricing is very reasonable and competitive. The one thing we enjoy most about Scott is that he is a very down to earth kind of guy.

Excellent team with great prices and very knowledgeable! Can't go wrong with these guys for…read morecommercial or residential inspections.

Very helpful, informative, and easy to work with. I was able to add radon scanning without any…read moredifficulty.

Great service! Very comprehensive and thorough. They were happy to work with my schedule and did a…read moregreat job. Would happily use again for another project!

If I could give them zero stars I would. Brad and his inspection team were nothing short of…read moreunprofessional in our home selling. Their inconsistency of "flagged" items, desire to do the absolute minimum amount of in-depth inspecting and their lack of respect for professionals (structural engineers and chimney repairmen) absolutely disgusts me. I don't know what it takes to get "certified" to become a home inspector but the employees at KCHI must've really paid someone off. In the long run, we didn't sell our house and has really been the answer to our prayers. So in a round-a-bout way, thanks.

From the owner: The purchase of a home is the most important investment most of us will ever make. A professional…read morehome inspection is the best way to protect your investment and move into your new home with peace of mind. Inspection Services-Whole House-Mechanical-Structural-Radon-Termite