Mary Owen is terrific. We had a quick phone appointment and I was able to sign documents virtually. She was very friendly, professional, and made the whole process extremely easy. It also cost me the same as it cost me last year to do my taxes myself, minus the headache though. Mary was very knowledgeable and I would highly recommend her. read more

Was able to get my taxes done, didn't have an appt. Melissa Ramsey was the tax analyst and was very professional,friendly, explaining questions I had. Definitely a positive experience. Certainly recommend this office and their staff. read more

This place took my friends drivers license into the back and "lost" it. When she confronted them about it they were so unprofessional and didn't seem to care. They refuse to replace it. Would not recommend this place. If they can misplace and identification card I wonder what else they misplace. Just shows how unorganized this place is. read more

Formulated uninspired tax preparation for those of us that have some confusing stuff that needs entered properly, but not the finances that benefit from creative accounting. This year as is typical my previous preparer moved on, I got a new one, Anna.She was very professional and efficient. I wonder who I will get next year? Over all this place is good enough for those who need more than an EZ form but not requiring their own accountant. read more

Mayte Ramirez is proficient, organized and friendly, simply the best! Tell her Leland sent you, and you will recieve a discount on your tax return service :) read more

First and foremost they are rude specially for the amount of money one pays to have their taxes done you would think that they know what they're doing I had my taxes done and was expecting a refund until I got audited by the IRS explain I owed money for Covered California which I made it very clear to the individual I got covered California so now I'm having to go back and actually pay money leave work and lose time only for the manager there to tell me it was my fault I will never be using H&R Block again as I've been going to them for the last 10 years this will be the last time unbelievable how they make me feel like it was my fault horrible service read more

We went to H&R Block to find help in working out our first tax return as a married couple. My husband owns a business and I have the easiest taxes ever. We strategically made an appointment with the person who seemed to have the most experience and qualifications H&R Block had to offer. We set up the appointment online with Ida Crawford, a "Master Tax Advisor" with "15+ Seasons of Experience" "556 hours tax law and theory, an Accounting Degree and a Masters in Economics," and "expertise" in investments,... SMALL BUSINESS, tax planning, PARTNERSHIPS,..., and IRS/state notices/audits. Let me, first, just clarify the following "service" was going to cost us over $350. If that's enough to dissuade you, my job here is done. Otherwise, here's what we got: We were "greeted" by Ida telling us to wait longer in the $5 plastic chairs and muggy waiting room while she "collects herself." Charming. When she returned to escort us to her her dinky little desk in the back of a the closet full of 8ish other "tax pros" in cubies, we saw scattered papers from the previous clients with social security numbers, tax information, and a variety of other personal identifiers that should be kept CONFIDENTIAL. There was absolutely no sense of privacy, professionalism, or any sort of value to being seen in person. The conversation began after we sat at the desk and she silently logged into the computer for five minutes. Literally. Five. Minutes. Her opening line: "so why did you guys come in?" Not, "welcome, how can I help you?" or "thanks for visiting!" No sense of optimism or gratitude for our business. Ok, so she's not good at first impressions. As my husband glared at me giving me the "what are we doing here?" look, I was determined to see the appointment through. Maybe she warms up? She IS the most experienced woman in the shop, after all. As we briefly explained our situation, she looked to her computer and ignored us. When I finished talking, she looked at the papers and said, "let's start over." Rude. This began about five minutes of her silently looking though the small paper-clipped papers we brought with us, as if she was having trouble reading the standard, 12-point font. She asked for a moment to put on her glasses, which had been on her head the entire time, and I, again, received the "let's go" look from my husband. I began talking to try and alleviate some of the awkward silence, which she immediately interrupted with, "let's just start from the beginning." As she, again, stared at the the foreign computer. She asked basic questions, my name, my husband's name, etc. though we'd told her twice already, she had our papers, AND our appointment scheduled online with all of our basic info ALREADY ON THE SCREEN. There was no sense of seamlessness, no attempts to remember ANY information we'd shared, nothing. My husband had just about had it at the point when she used our basic info to fill in what is basically the H&R Block version of Taxact ($49.99 for us to buy the deluxe version to do at home). It took her THIRTY MINUTES, yes, THIRTY, to hunt and peck her way through our names, addresses, etc. and that wasn't even with conversation or entering the six or so boxes from my one W2's form. My husband started turning red and gave me the, "this is the biggest joke I've ever seen" face. I started to become, not only uncomfortable for us, but embarrassed for Ida. However, I believe in giving everyone a fair chance and really trying to make stuff work. So, we stayed. She entered my info, which, thankfully were only a few more numbers, and we pressed on to my husband's info. She spent a good amount of time checking things off his old tax form, inputting numbers we'd gathered for the 2014 form, etc. Then, we finally got to the point where she was taking questions. One, for example: "how much is a business typically allowed to claim for entertainment expenses?" Her response: to pick up the H&R Block guidebook. Now, for someone with "15 Seasons" of experience, and "EXPERTISE in Small Business" you'd think that'd be a simple question for her to answer, given that the portion of the book had exactly one paragraph about it reporting we were allowed to claim 50% of costs incurred. At this point, I lost faith. I realized I had made a mistake and saw the LONG appointment through out of politeness. We left with nothing more than we'd have done at home, only it'd have taken us a quarter of the time. The worst part was her refusing to give back our tax papers. Apparently it's the H&R Block method of ensuring someone returns. I asked for MY papers back, she smiled and said "no." When I insisted, she took a copy, and gave me the originals back. We left, needing more info, and vowed to never return again. Luckily, you don't pay til the end, so we got out with only time lost. Don't do it, friends. It's NOT worth the time, let alone the giant chunk of change. Go somewhere local, or do it yourself with the help of Google. Good. Riddanc read more

This review is coming a bit late but I did get help on my taxes at this place I walked out happy and I think they deserve the good word. They are busy so setting an appointment is always good, and they are usually able to fit you in nicely. The lady that helped me was very knowledgeable, knew all the ins and outs, and offered great service and advice. It's def. Worth the money! read more

So helpful and they took their time! They were also very thorough and asked questions about stuff I had not thought of.! #HRBlock #thankyouHRBlock #HRBboughtmelunch read more

Don't go here! They charged me over $400 for a simple return last year. The guy handling my taxes added a bunch of unneeded items to my return insisting it was necessary. I found out later he did that to increase the bill. This year I went to a local CPA and paid only $150 for excellent service. Do yourself a favor and take the time to find a good CPA. Avoid the H&R rip-off. read more

I was recommended by my parents to go to h&r block and see Misty to help with my taxes. She far exceed my expectations! She is so helpful and understanding. I could really tell she loves her job. She also stayed late just to accommodate my schedule. I will never go to anyone else. I already made my appointment for next year! read more

Watch out, they are all a bunch of liberals after they told me that Obama care was deemed unconstionall they still wanted to take $750 out of my return. Then after losing my house in the camp fire they told me that my loses where at yard sale value to replace my items, I'm sorry but people only yard sale what they don't want or need any more. read more

This business should not be in business at all. This is the worst thing that has ever happened to my finances. It is going to be SEPTEMBER in five days, and I filed in JANUARY. I am STILL waiting for my return to show up. I was mislead by not one, but TWO different reps handling my account, it has put me out several hundreds of dollars, (which I had to demand back from them due to the delay being their fault, and they complied within two weeks) The moment I walked in, I was called the wrong name by the same woman, THREE times before I was even seen by an accountant, (SO IMPERSONAL!) The "Manager" would not even upfront me the money that her employees delayed being returned to me due to their own stupidity. The first rep who handled my account wouldn't shut up about trying to get me hooked up with his son. OMFG. Did I come in to get hit on or to have my taxes handled???? These people do NOT know what they are doing, nor does Management give a damn. Their employees are poorly trained, and this place is essentially a dumping ground for those that washed out of the CPA exam. UNBELIEVABLE. I will NEVER get my taxes done here again. IF YOU'RE HANDLING MY FUCKING MONEY, LEARN THIS. KNOW MY NAME, AND KNOW YOUR SHIT. Or don't waste my time. read more

I am a student and have no idea how to file taxes. I went into H&R Block and Sue filed them for me. She was very friendly and took the time to explain everything to me! I definitely plan on going back to have her file in the future! If I am not living in Chico, she said I can communicate with her through email and on the phone to have her file for me next year! I recommend going to this H&R Block and ask for Sue! read more