1. Fergus & Company

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Chico, CA

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Fergus & Company

5.0 (1 review)

Services - Fergus & Company

Audit and conflict resolution support

Current year tax preparation and filing

Past year(s) tax preparation and filing

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10 years ago

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Tree Star Solutions - Building Front

Tree Star Solutions

(21 reviews)

Heather and her team did an outstanding job preparing our tax returns for us. I was especially…read moreimpressed with the timeliness and knowledge used to accomplish this. Quick and accurate with the most up to date changes in the tax codes that applied to our return. We have no hesitation in referring Treestar Solutions to any and all of our friends!!

She did my taxes correctly for the most part as far as I can tell, except that I ended up paying…read moreduring a year when I hadnt made hardly any money at all. I had a problem with an accountant before her, and I hired her to help me fix the issue, which as far as the returns go she did. I also asked her to help me deal with FTB about the debt, and she basically did some procedure with them that took 6 months, before which I HIGHLIGHTED REPEATEDLY that I did not want to pay more interest, she responded that that account would be on hold and there would be no interest. Well at the end of 6 months, I ended up having to take the matter into my own hands, pay nearly 2000.00 dollars in interest. When ever I have any questins about anything I have to wait 2 weeks to a month, and our appointments never seem to resolve anything I repeatedly ended up calling FTB myself to resolve it. I am now about to pay more money for something she did and didnt take responsibility for. if you want straight forward work done, she will do a good job, but don't hire her to clean up any messes, it will end bad. I am grateful for her help, but it was AGONIZINGLY SLOW, and disappointing to have to do everything extra myself. I dont know that first thing about talking with FTB, or maneuvering their systems, and I was forced to resolve 'clean up' part of the issue my self, paying over 5000+$ for a bill that was originally 1800.00 or 2000. She made excuses that seemed legit but was really hiding behind the confusion left by the man who messed it all up in the first place (before I hired her) the extra money was over 60% interest for her mis information, and misleading me by telling me that the account would be on hold, and despite me asking and insisting if that meant NO INTEREST, AND HER SAYING YES THATS WHAT IT MEANT, I payed the interest.

H&R Block - TAXES!!!!

H&R Block

(14 reviews)

Mary Owen is terrific. We had a quick phone appointment and I was able to sign documents virtually…read more She was very friendly, professional, and made the whole process extremely easy. It also cost me the same as it cost me last year to do my taxes myself, minus the headache though. Mary was very knowledgeable and I would highly recommend her.

I'm extremely disappointed with my experience at this H&R Block location. I paid $330 for tax…read morepreparation and the Peace of Mind contract, and the customer service I received was unacceptable. I contacted the office approximately six times over the span of 8 months asking for help and requesting that my tax return be reviewed. When I finally spoke with management, I was told there were no notes or documentation of my calls or requests. The manager explained that because one of the managers had prepared my return, there was essentially no need for anyone else to review it. However, she then offered to review my return now that I had already received my refund. This was incredibly frustrating because I had repeatedly asked for help throughout the process, when I actually needed it. Being told there was no record of my requests and that a review wasn't necessary because a manager had prepared my taxes left me feeling dismissed and unheard. I paid for a professional service and expected much better communication, accountability, and follow-through. I would not recommend this location based on my experience.

Fergus & Company - taxservices - Updated October 2026

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