I can't say enough great things about John and the entire staff at Butte Tax Office. From the…read moremoment I walked in, they made the whole process smooth and stress-free. John was incredibly knowledgeable, patient, and thorough. He took the time to explain everything in plain language and made sure I understood each step. It's clear he genuinely cares about helping people--not just getting the job done. The rest of the team was just as friendly and professional. You can tell they work well together and truly value their clients. Whether you have a simple return or a more complex situation, this is the place to go. Highly recommend Butte Tax Office if you want expert service!

Debbie is awesome. Always friendly and even called me to make sure that I gave her everything that…read moreshe needed to get my taxes done. I've been going to her for a few years now and she does a great job. Thank you Debbie.

The folks at Tree Star are professional, competent and friendly. Their work is thorough and timely…read more We recommend them highly.

Heather and her employees are great! Always there for us when we have any questions or need help!…read moreProfessional and clean office! Would highly recommend Treestar solutions to everyone I meet.

Couldn't get a ballpark figure over the phone on how much it would cost to do a simple tax form…read more Guess I'll keep looking

A friend recommended them for taxes because they charge a more reasonable amount to do your taxes…read morethan I was paying somewhere else. You upload your documents to a "secure site" (which is a joke I think? My browser gave me a warning about it not being secure and someone could be trying to steal my information - LOLZ!). Then you dont hear back from them for over a month. April 15th passes, no word. Luckily the tax deadline was extended this year (2021). When you call, you are told "its being reviewed and they will reach out to you, probably today." No one does. The next week you call again and they say the same thing. Then someone does reach out to you, huzzah! But it's not the person who did your taxes to go over them with you. That would be helpful. Instead you hear from the receptionist telling you your taxes are done and what you owe them and the government. Okay. Great. You look at your taxes and shit you owe A LOT. You're not used to owing SO MUCH. If you happen to have a question about something, they treat you like you're an annoying idiot and say "I've only been doing taxes for 34 years, I think I know the law..." Mmkkk. Yes, thats the reason you, and not me, are doing my taxes. And I'm ignorant, so I have questions. Jesus, I'm not attacking your intelligence. On the contrary, I'm seeking information to understand. If there is a mistake with the paperwork (payment math isnt adding up to the total balance, the first payment shows its already past due), when you ask about it, they tell you Tracy is busy and won't be able to look at whether the information is correct, for a month. A month, seriously. Your tax paperwork has errors and they can't even look at it to check their own work within a reasonable time frame. You need this information to be accurate because you need to take action on the information (the first payment is due in a couple weeks). Or is it already past due? Its too bad you're unimportant enough to get prompt service. I dont understand why someone else other than Tracy can look it over. She didnt even do them in the first place. Someone else there did. Not great service.

Fantastic service.Debra cleaned up the mess that H&R Block made last year. She is thorough,…read morefriendly, and her rates are great! Such a relief to find someone who is honest and easy to work with.

Great costumer service and is always friendly I didn't have that with my last bookkeeper. Debbie's…read morerates are great and also cheaper then my last person.

Merrell, Irwin, & Associates (previously Stoner and Associates) CPA firm is easily one of the most…read moreincompetent and disreputable businesses in Chico. They managed to get our taxes flagged by both the CA Franchise Tax Board and the IRS - and we are both W-2 employees! If you love paying extra fees, having your phone calls go un-returned, then getting charged extra for their work to undo the mess they caused - then Merrell, Irwin, & Associate is your CPA firm! But seriously, like others we were unceremoniously dropped after they screwed up our incredibly simple tax returns. Jenni in particular is one of the most low-integrity people that I have ever have ever had the misfortune to cross paths with. Value yourself, your time, and your money - stay far away from these clowns.

If you want your CPA to drop you without any explanation you should go to them. We never had any…read morenegative interactions with them when they canned us via a letter explaining nothing. We called the office four times and no explanation. We left 2 messages with Joan Stoner herself which she did not have the decency to respond to. We are kind people and our taxes are pretty straight forward so this treatment left us baffled and frustrated. Plus, it was hurtful.

Kevin has already earned our trust after driving an hour and a half to meet with Kevin, we are glad…read morewe did. He is friendly & down to earth and very knowledgeable on all tax laws. We just sold our home in the bay area this year and moved to Redding. In the past we have always filed our own taxes but now we have a few investments and a few other more complicated forms to file, so we needed a good tax CPA to file this years taxes. A friend of ours referred us to Kevin. His pricing is fair and best of all he doesn't nickel and dime you with phone call charges. We look forward to having him as our CPA every year.

My husband and I have had our taxes prepared by this company for three years now. Kevin is very…read moreknowledgeable & helpful and always has an answer to our questions. It's tough to find accountants with whom you can also connect with on a personal level and who are friendly and fun to converse with- and here you get all those things in one. He also helps direct us to other services in the community that he's had experience with, and at times offers advice in other areas of our life not related to taxes which is thoughtful. Very professional and a good balance here with being the client's advocate yet following rules and ensuring accuracy in the filing process. It takes a huge load off of us. We feel super confident using their services.

Do not hire Samantha. She has failed to submit our tax returns 3 years in a row and keeps saying…read moreshe'll fix it and keeps failing to do so. Very unprofessional. We're going with someone else, finally.

After many years with this firm I was dropped when the CPA that handled my taxes left the firm…read more When I initially asked Ms. Willingham what had happened her response was basically, "We've dropped many others who have been with us longer than you." No apologies or empathy. When I shared that I had been promised my amended return (due to tax legislation re. PG&E payments) would be done for free, I met with resistance and doubt about the legitimacy of my claim. After verifying my claim I was told the promise would be honored when guidelines were established regarding the process. After two months of unanswered emails and phone messages (and long after the guidelines were made available) I finally gave up and asked my new CPA to complete the amended return. It took her about three days to complete. Based on my experience, I would not recommend Ms. Willingham for tax services.