We had the worst service here. I had a middle aged man do my pedicure and he cut my cuticle so deep it started bleeding nonstop. My toe was throbbing the whole time and very painful. The guy kept putting this green liquid on the cut but it just kept bleeding. Then he told me to put my foot back in the water. When I did it, it just kept bleeding, I asked him for a cotton ball so I can hold pressure on the wound and he looked at me like I'm crazy. The whole experience was terrible and I was wincing each time that toe was worked on because the cut was deep. When it was all over, I asked in a calm manner if I could get some kind of discount to compensate for the injury i sustained during this pedicure and the "manager" (guy wearing a black vest) was so rude telling me that it was an accident and he made it seem like this is just what happens & that they aren't responsible for any injury. I told him that all I'm asking for is some small discount since my toe is bleeding and it's hurting so much to step on it each time. He asked me, "so you're not happy with the service?" And I said yes. He said "Ok I'll remove the pedicure from your bill and we will not be offering that to you in the future". This did not sit right with me because I've been a regular customer there and I've come there for my pedicures multiple times. My sister who was also there with me told the manager that I was not asking for a free pedicure but instead just a small discount since the service I received caused me to have an injured toe. The guy was so rude and told us "So what do you want? How much discount do you want?"(we told him we'll take whatever discount they are willing to give us) then he proceeded to tell us in rude tone, "We don't give out discounts here because we don't want future customers to think that it's okay for them to ask for discounts" The fact that they were so rude about me asking for some kind of compensation for the injury was really aggravating. This place did not care that I was a regular customer. They expected me to pay them full price & tip them for the horrible service & pedicure I received. The manager also told me, "so if you were at a restaurant and you received bad service, you would do the same & not pay?" Mind you, I had already paid them for the other services (manicure, spa pedicure & gel manicure for my sister which totaled $167) I told him yes I would bring up my concern and ask for some kind of compensation if the service was not satisfactory, especially if an injury was involved. I told that rude "manager" I was only asking for a small discount & that I was willing to pay for that pedicure, he said in a loud and rude tone, "So how much discount do you want?" I felt so humiliated that he was trying to belittle me in front of everyone there and would not just give me a fair price for the horrible service. He ended up taking off $15 off the total bill ($182) so I paid them $167 for everything. I will never come back here again after the way I was treated. That guy in the black vest who said that he was the manager was very disrespectful & rude. This experience was horrible. It's hard for me to bear weight on my right foot where the cut was because the toe is so painful each time I take a step. I'm in my third trimester too so having this injury will make it even harder for me to move around. Whoever owns this establishment needs to give their workers better training when it comes to customer service. read more