I visited Serendipity Hair Salon today for an eyebrow wax and tint. I'm in from out-of-town for a…read moreconvention. I've been letting my brows grow out for about a year and decided that I would take this mini-vacation opportunity to have them waxed and tinted. I went onto Yelp and almost immediately found this salon. I read all of the positive reviews and decided to make the call. I had no problem setting up an appointment for the next afternoon. I am so happy with my visit. Tamara was truly wonderful. She helped me choose the best brow shape for my face and really took her time in understanding what I was looking for. She gave me some helpful tips to assist in covering some of the sparse patches in my eyebrows. Her's was the least painful wax I've ever had. I have sensitive skin around my eyes and it is usually red and inflamed after a wax, but not today. After a beautiful waxing, she moved onto a tint using henna. Her attention to detail was so apparent and appreciated. She truly takes pride in what she does. She also gave me a referral for someone locally when I return home. I left today feeling so happy with my new brows. I will most definitely visit this salon again the next time I am in town.

I've been coming here for a year or so now. It is a cute salon that is very welcoming. I have been…read moreseeing Danielle the entire time. She is great. She knows hair well. I always feel brand new when I leave. I have been to many salons, from Jacksonville Beach to Saint Johns areas. None of them were as good as this place in Fernandina Beach. I drive 45 minutes for Danielle because she makes sure my hair is done right and I'm happy. Serendipity does not always have someone to take calls but be patient with them. They will call you back and they will ensure you get what you want. You will not be disappointed with any of them women here.

Had my first appointment with my new stylist today. Jacara turned me from nottie to hottie. She put…read moremy layers back and adjusted my personal chop job from a couple of months ago. I left the salon with a new attitude and 5 pounds lighter. Highly recommend this wonderful stylist .

My son was just there and got a horrible haircut. Sideburns were cut down to nothing with a big…read moreledge of hair, same with the whole back. Neck was razored but not shaved. Long hair was left at and behind the ears. Thank goodness his hair grows fast.

Our original favorite stylist relocated to this salon a few months ago…read more It's a smaller salon with about four stations and a semi private station in the back. There is one station available for manicures & pedicures. The salon is somewhat small and almost cramped, should they grow any larger. Its clean and organized as well as space permits. It seems that each stylist is responsible for greeting their own clients. Walk in guests may be overlooked in less you get the attention of stylist nearby. The front area has seating & look books available also, They have several styles & colors of wigs available. Occasionally there are gift boxes & products placed for purchase. These stylists seem to have various hours & appear to work only by appointment.

Sent my wife in to have her hair dyed as a surprise bc of how great she is and all she does…read more Unfortunately, my gift to her was ruined. I would think again about using Rebecca. My wife came home crying, went to Sally's to buy color and try to fix her hair color and wears it in a pony tail bc of how bad the cut is.

Not a big spa goer but was told by the wife I needed some manscaping done and Sara was…read moreunderstanding and accommodating of an old guys fear of this process. Fast simple and relatively painless waxing that got the job done. She is awesome and over the top!

Patience is the best! She listens to what you want, then does an excellent job. I've been seeing…read moreher for a couple of years now, normally for a haircut. I won't go anywhere else!

Jennifer was awesome. She listened to what I wanted and did a great job with my hair color. You…read morewon't disappointed! I will definitely be going back. I finally found a salon that I'm really happy with.

A great local salon. Friendly staff. Willing to try and get you in. Highly recommend.read more

Excellent service with southern charm. All staff were courteous and professional. Jana did my nails…read moreand Tinsley did my multi color and cut. She also did husband's haircut.

Quality is horrible!! Nail technician wasn't having and idea…read morewhat he was doing!! I need to tell him how to do it, so I can finally have my manicure done after 2 hours!

I came in for acrylic removal and dip powder on my natural nails. I communicated that clearly at…read morecheck-in. After I was seated, I asked for color books and was brought dip powder books. I chose a pink sparkly dip color from those books. Later, when it was time for color, I was told that shade was not available, so I picked another color, still under the assumption we were doing dip. Near the end of the service, I realized he was doing a gel acrylic process instead of dip powder. I had never had dip before, so I did not immediately recognize the steps, but once I did, I spoke up. He then claimed he "didn't know," which does not make sense given that I stated the service at check-in and selected from dip powder books. At that point, instead of acknowledging the mistake, multiple staff members insisted it was my fault and still attempted to charge me. I was also told I could leave with my nails partially done and not have to pay, but this came only after the situation had escalated and become circular. Looking back, the color situation raises concerns. I selected a dip powder color from a dip book, yet was told it was not available. Given that the service being performed had shifted to gel without being confirmed, it suggests the color may have been treated as unavailable because it did not fit the service they had already started, rather than because it did not exist. The interaction then became repetitive and unproductive. I was told over and over that it was my fault because I came in with acrylic on my nails, even though I had clearly requested removal and a different service. The technician also kept repeating that the service "would have been $60," which had nothing to do with the issue. I was initially willing to tip because I understood time had been spent, but it became clear that responsibility was being redirected instead of addressed. The only reason this situation fully resolved without escalation is because another customer stepped in and offered to pay. The salon itself did not correct the mistake or take responsibility. Dip powder and gel acrylic are completely different services. At no point was a change in service confirmed with me, despite choosing from dip powder books and requesting dip from the beginning. This is not a simple misunderstanding. It follows a pattern: perform a different service, avoid confirming the change, and when questioned, deny awareness, repeat irrelevant points, and shift responsibility onto the customer to justify payment. Be very clear about what you want and watch the process closely from the start if you come here. Even though I ultimately didn't have to pay, I'm still so pissed because they look awful and I will now have to go through this whole process again in the next couple of days but this time, It will be awful getting them roved because they are fresh. I can't believe this.

I purchased a Groupon to see how the waxing services were.. the services were so great that I will…read morenow be purchasing a membership. I really appreciated the trap music + professionalism of the aesthetician!

Latrell was phenomenal! I'm not new to being waxed but since I'm so hairy it always hurt. She made…read moreme feel comfortable and relaxed. Definitely highly recommend her. I've found my go to person!