I just want to give a big Thank You to Dr. Heather Lastine-Martinson and her assistants for taking…read moresuch good care of me today! My crown was difficult to fit but you all stuck with it and worked on it for 3 hours until it fit perfectly! Also a shout out to Dr A ! He helped figure out the problem! Dr Martinson, enjoy your retirement! Mary Mulder

Their staff person said that they were in my insurance network. I ended up having to pay over…read more$1,300.00 for a tooth pulled, and a deep cleaning. I paid for everything. I was having shoulder surgery, after the cleaning, so I had to have the polishing a few months later. I went for the polishing and after that, I was on my way out, the lady at the desk told me I owed another $100.00. I told her that I had pre-paid everything. I began to get bills for the money owed, and interest on top of that. I was on the website "Nextdoor" and found 35 people that had problems with this dentist! All about money and services charged for things that they didn't have done!

He's wonderful!!! Highly recommend. Very friendly. Very thorough. Love going to him. You will, too.read more

Cannot recommend. Used the wrong crown I told him I was allergic to on 2 teeth, ended up losing…read moreboth teeth. Ignored 5 cavities though he had X-rays. I had no idea they needed to be fixed until it was too late. Lost those teeth as well. Now having to have dental implants instead from an excellent oral surgeon. Am devastated. He also would not send my records to any new dentist.

Nice people at the front desk and very knowledgeable & caring providers. The only downside is they…read morealways seem to be running behind. Appointment can be at 2pm and you're not going to back until like 15-20 minutes later with long wait times in the chair afterwards. If they can improve their time management, this would be a 5 star experience. Come here with plenty of patience, or else it can be frustrating for some people. Great service otherwise!

Alright, so... This…read morereview is based on the billing, nothing more or less. As I reviewed below, the customer service, the cleanliness, and the staff are all wonderful. The care they put into their patients seems genuine, just as the type of care; or maybe that's where it gets questionable. With what I'm here to share, it may sound as if, I'm contradicting myself. Now, billing. I'll say this, now. I'm very grateful I understand medical billing, even with this being dental; some things follow suit. On: 10-28-2023 - They took over my treatment (my braces were already on, I moved and needed to find a new Orthodontist) X-rays were taken at the same time. Nothing needed to be corrected or changed, I picked up from where I left off. Meaning, that being charged for services as if I was starting as a brand-new patient, wasn't necessary. 06-2024: My braces came off - I had a full cleaning. At that time, they wanted to do another complete set of X-rays. I mentioned, that I had them done in October of 23, and the insurance will not cover another set within the same year. They said that would not be a problem and if so, they'll take care of it at that time. I will have to deal with that on my own, I should have asked for that in writing and I didn't. Needless to say, the insurance did not cover those sets of X-rays. I was also, looking at what was submitted to the insurance and what was billable/paid. From the dates above 10/28/23 - 06/20/24: They billed my insurance a total of $9,094. $76 - Oral Hygiene Instructions: This is something I was billed for, but I'm a grown adult, I know how to take care of my teeth and should not have been billed for this. My insurance did not cover this and I will not, either. $22 - Flouride: This is something I get once a year and will pay for out of pocket, but this is something I was not told would not be covered by the insurance. However, I already knew this. I am faithful to getting my teeth cleaned every six months, with my prior dentist, I've never had this issue. I always knew what my costs were before my cleaning and my costs were only for my, fluoride. If you choose to visit this office, I'd suggest you get the procedure codes for what will be done, YOU, call your dental provider and get the coverage information for those codes. When it comes to Orthodontics, I would suggest you look elsewhere. Again, their staff is wonderful, and the customer service is excellent; but when my money is being mishandled, that cancels out everything else.

I've been a patient of Dr. Bell's for over a decade now, and he is a fantastic dentist. I've seen…read morehim for everything from routine cleanings to root canals to crowns and fillings, and he and his staff have always made me feel super comfortable. They are knowledgeable, personable and welcoming, and I feel that they truly care about me. I can't say that about other dentist offices I've been to in the past. I live much further away from his office than when I first started seeing him, but I don't mind the extra drive. Dr. Bell will continue to be my dentist as long as I live in the DFW area.

Dr Beelman is the most kind and caring dentist I've ever gone to. He is upfront and honest. Will…read moreanswer any question you have. Truly a blessing to find someone like this in dentistry.

So wish i had read the reviews prior to wasting my time going in…read more Of course i called and asked questions but they flipped the switch on me and wanted to charge me double what i was quoted on the phone. I was very specific when i told them i just wanted a general cleaning. They proceeded to tell me i needed a deep cleaning. Went to another dentist and she said that was not the case.

FRAUD ALERT: Avoid This Practice This practice is now a…read morecomplete scam operation that makes up dental problems to overcharge patients. Dr. Frysh was our amazing family dentist for 20+ years, but since he left, this place has become a fraudulent money grab. The new dentist tried convincing me to replace a perfectly good filling. Two other dentists confirmed nothing was wrong with it and that replacing it would increase infection risk. They also hit my son with a surprise $140 "deep cleaning" charge during his routine appointment, not covered by insurance, of course. This is deliberate fraud. They manufacture fake dental issues to inflate bills and target procedures insurance won't cover. The entire staff is in on it. Save your money and health, find another dentist immediately. We're never going back and neither should you.

So happy with the staff here! I see Dr. Hanson and he's always warm and kind. 10/10 recommendread more

Been coming here for like 2 years. The Drs are so gentle. The staff is very patient and nice. I…read morehave gotten fillings, crowns, and cleanings. My teeth are way nicer . I won't go anywhere but to this dentist office.

typically do not leave negative reviews, but my experience at this dental office with the dentist…read morewas deeply disturbing and warrants serious attention. I brought my children here in good faith, expecting a professional and caring environment. Unfortunately, what we experienced was the complete opposite--marked by unprofessional behavior, a lack of empathy, and unnecessarily aggressive treatment toward children. During my first visit, I allowed my son to go back alone, trusting the staff and standard protocol. After the visit, he came out visibly shaken and crying, pleading with me not to take him back. He described how the dentist told him to "shut up" when he expressed that he was in pain and was reportedly rough with his head and mouth. As a parent, it's hard to immediately accept such an account without witnessing it, but I gave the benefit of the doubt--assuming my child may have been exaggerating due to fear. However, during my second visit with different children, I witnessed firsthand behavior that validated everything my son said. My oldest child was audibly crying from the back, clearly in distress. When I entered the room, the dentist was once again telling my child to "shut up" and threatening to stop treatment if he didn't stop crying. I calmly asked the dentist to consider that my son might be in genuine pain or afraid, and requested that he be a bit more gentle and understanding. Instead of showing compassion, the dentist dismissed my concern entirely and replied, "He just needs to be quiet or you can go somewhere else." Shortly after, while I was comforting my son and holding his hand (at the nurse's suggestion), the dentist noticed I had my cell phone in my hand--which I had simply brought in with me as I rushed in upon hearing my child's screams. I was not on a call or recording. He abruptly told me, "You need to take your phone to the waiting room or I won't do anything else." I explained that I wasn't using it and hadn't seen any signage prohibiting phones, but he pointed to a sign and insisted he wouldn't proceed until I physically removed the phone. After complying and returning, I was handed a procedure form to sign. While signing it with one hand and holding my son's hand with the other, the dentist paused mid-treatment and said, "I'm not doing any more work until that paper is signed." I reassured him I was in the process of signing. I then let him know I would like to speak with him once the procedure was complete. Instead of agreeing, he said, "No, you're going to talk to me now." When I repeated that I preferred to speak after treatment, he said, "Then I'm not doing anything to your kids," and walked out of the room. A few minutes later, his assistant returned and told me the dentist had refused to continue service and that I needed to leave or the police would be called. This experience was traumatic for both myself and my children. What should have been a standard pediatric dental visit became an emotionally distressing event due to the dentist's aggressive tone, dismissiveness, lack of compassion, and inappropriate behavior with minors. The dentist's inability to handle young patients with patience and empathy is alarming. I urge any parent considering this office to proceed with caution. Children deserve to feel safe and heard--especially in medical settings. I sincerely hope this review helps bring awareness to this pattern of behavior and encourages change, accountability, or review by proper licensing boards. I will be reporting him to BBB as well as the proper licensing boards.

great service. my kills really enjoyed the experience. call and schedule your appointments for your…read morekids and you will be glad you did.

They didn't provide any after care instructions after filing and not professional during visit…read more Update: the dentist called me today April 14th 12hrs after making the review and told me the doctor canceled my cleaning visit for May 28,2026. No apologies and concern about my recent visit. There you have it. 3 star to 1star.

Dr. James is an amazing and caring dentist. I truly enjoy coming to the dentist. The whole staff is…read morealways so nice and welcoming. I couldn't recommend Trinity Dental Loft enough!!