Few recent visits to the location near my home was fabulous. My blinds strings broke few times and they repaired them on a timely basis without any charges as it has lifetime warranty. Can't beat that. read more

I had an absolutely terrible experience with Blinds To Go's at-home consultation service, and I would strongly caution anyone considering using them. From the very beginning, the sales rep overpromised everything--fast turnaround times, flawless installation, high-quality materials--you name it. It all sounded great in the moment, but none of it was actually delivered. Once the order was placed, it felt like they completely disappeared. Customer service is practically nonexistent. Calling for help is a waste of time--they don't answer the phone, and when you do manage to get through, you get no real answers or accountability. There's no follow-up, no communication, and no sense that they care about fixing issues. What's most frustrating is the complete lack of integrity. They'll tell you whatever you want to hear to make the sale, but once they have your money, you're on your own. The entire experience felt misleading and unprofessional from start to finish. Save yourself the stress and look elsewhere. This company does not stand behind what they promise. Save your money and go with another company. read more

Good shades horrible service after sales . 4x visit to my house to get it right . Time wasters . read more

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Great experience, on a crowded weekend - I was helped promptly and courteously. I wasn't sure what was in my budget - but was given several options that worked. Will definitely come back and recommend if your in the need for blinds read more

Beautiful showroom!! Used them in Florida and now in NY for my second home! Highly recommend! Affordable and amazing quality! Ask for Ashley she's amazing and so helpful!! read more

My husband and I went to this location today to buy shades for our new house. Everyone that was working was so nice and so helpful . Robin spent hours with us picking out different design ideas for every room. Everyone that worked there is so kind and patient, and very knowledgeable. We got top of the line shades for our entire house and a very reasonable price. read more

I spent $4000 for customized draperies for the living room at the westbury store. After steaming and 14 days of being tied in ribbons (as suggested by my sales consultant) the curtains still bulge out in an unorganized manner and do not drape. We have curtains in other rooms of the house costs $200-300 that drape with a proper organized silhouette. I truly believe it's a manufacturing or fabric defect, as curtains of this nature should not appear so unsightly. I think the nature of the fabric is not meant to be made into draperies, they're too stiff. I spent thousands of dollars to enhance the looks of my home but rather everyone that sees the draperies asks if I bought these curtains from Amazon or old ones from someone's house. I truly regret installing these curtains as they make the room look worse. On another note, the seams were 10 inches away from ends of the draperies?!? Unprofessional craftsmanship! The reason why we customize draperies; so it would be cut, sewed to the sizes we need, not to have seams shown!! See attached pictures. Just awful. I spoke to one of the internal designers we used before, she said that my draperies look like defect of either the fabric or the factory. So I kindly asked the store for a refund! But haven't heard a response yet. My order number is 331453. There are also photos from my living room prior to installation of the customized draperies. Looks better before. read more

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My order #053394 I purchased vertical blinds two months ago. Since then they have broken at the top loop last count was four. Tried to get in touch with the company but it is impossible to reach anyone. All the local store does is give you vein savers . Horrible I barely open the blinds for fear they will break. Extremely dissapointed. read more

I am writing to commend Paula Watson for her dedication to customer service. I had a damaged valence and was inquiring about repair or replacement. Paula took the time to find the original order and assist me with options. It is rare these days to find sales personnel who will offer truly excellent customer service. Blinds To Go should be proud to have her in their employ. Mary Moore read more

Ashley assisted my husband and I twice and her customer service was excellent. She was patient, informative, friendly and talked us through everything. My husband and I could not be happier with her service. read more

Sales force is good. Measurement and installation is terrible. No one in the store stays on top of the order, so the customer has to continually follow up. read more

My experience with Blinds To Go was exceptional from beginning to end. The sales person was helpful. The installation was seemless. I want to especially thank the man who installed our shades for his clean and professional service. I believe the end result, my shades, look very good and I am pleased with how reasonable the price was. read more

My purchase experience went smoothly until it came time to book the installation. It took weeks to get an appointment. After 3 weeks, the chain on one of the blinds broke, and again, getting a service appointment took a long time. I won't be shopping there again. read more

Terrible customer service. Even after seeing these repeated issue not a call or email nothing. Definitely problematic. Black eye from fallen new valance, which then tore a brand new blind, new install. Reached out to my sales rep for a good number to report the damage. She read the text and didn't even respond. Appalling. Someone will be interested. read more

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Overall we had a good experience. We brought in a pair of blinds and matched the new ones as closely as possible as we had extended the house and wanted to ensure consistency throughout. The blinds were very affordable and everyone was very nice. I knocked off a star because the estimated time to get the blinds was about 2-3 weeks then originally expected. Also the auto message told me to call one store to book my appt but then when I did, they told me to call another store because that was where the installer was coming from...it was very confusing and even the associate mentioned it's an internal problem with blinds to go. So yea, they need to fix that... read more

Carle place location, extreme poor customer service. Not helping customers, they watch the customers stand around without greeting them, one rep asked some to sign in, some don't and they don't reference the book before offering help. customers waiting for 30-45 mins with no help, terrible customer service and experience. read more

Vertical blinds order was substandard to what I had years ago. The track on the wider blind has failed twice. They have replaced it but still inconvenient. read more

In a nutshel, stay away from that company. My shades have falied three times already in less than two years. Overpriced, they offer a lifetime warranty, but there is a catch: you have to pay $90 every time a technician comes over to fix a problem. Additionally, it takes weeks to get the problem fixed. I can't insist enough : stay away from those guys. read more

HIGHLY recommend this family owned blinds store : Custom made . Easy professional service from beginng to end :Jerry James ( I hope I remember his name correctly , to Kwamye who came to measure, to Matt who installed blinds. The prices , timing and whole procedure was easy , simple, they explained carefully along each way. Cleaned up meticulously afterwards. A+++ read more

Our order was handled by Barbara Perry of Blinds To Go, at the Garden City, NY location. We couldn't have asked for a more positive experience. We had an original order that was improperly placed by another Blinds To Go location. Barbara conscientiously corrected the order and set us up for a flawless installation by Aaron. Kudos Barbara and thank you. read more

I had a problem pairing my remote to a repaired motorized shade, which was a free repair even though it was 5 years old. Darrel was the only one in the store who knew how to pair it. Thank you, Darrel Sargeant. read more

Bought 7 blinds for over $1,300. We wanted white to match with our white walls and frame. During the measuring, the sales lady (Annelise Sullivan) highly recommended an off white color as she said it would look better than a sterile white. She showed a sample that was very small, flat (which is NOT how honeycomb cutrains sit on the window in real life) and difficult to see. We decided to trust her expertise as a person with experience and as we had never purchased blinds before. Upon the instalation (which was delayed twice and took almost two months to arrive), we noticed that when the honeycomb curtains are scrunched, they have a yellow hue which makes them look old and like a smokrs house. We called to express our dissatisfaction but were told since we chose the color and this is custom made, there is nothing they can do. Apparently we could have asked for large samples, but we were NEVER informed this was an option. Instead of being helped, we were blamed for lying about Anneliese and told it was our fault and we should have chosen white if that is what we wanted. HORRIBLE CUTOMER SERVICE. We feel completely disrespected and cheated. We trusted a company that was supposed to give us a great personal solution for our house and insted here I am wishing I had ordered from Amazon which at least I know would have been willing to work with us on any exchanges or return necessary to ensure customer satisfaction. We were planning to order wooden blinds from Blinds to go for our living room: no more. You have lost a customer. read more

Blinds To Go - Shades & Blinds Near Me - Carle Place, New York

Awful. I chose these cause they seemed like a step up from super cheapy blinds, but these blinds are so cheap! And just awfully made. On first day of install are sagging and drooping and then they say I need to send back to the factory to "fix" but it's just the quality of the blind, there's nothing to fix here. But there are no refunds. So beware! So wish I'd chosen another blind company. read more

Blinds To Go - Shades & Blinds Near Me - Carle Place, New York

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My wife and I like the blinds we chose (that's why we chose them). Installation of the blinds, was fast and easy. HOWEVER . . . The amount of trash left behind, was absolutely insane! Evidently, Blinds To Go is too cheap to hire a dumpster, to take customer installations trash. It took me hours to cut the cardboard boxes into pieces, small enough to fit into our recyclable trash can, which is now almost full, and there is nothing else in it! All of the other debris, countless plastic bags and brown paper packing, will fill a plastic construction sized bag. IT IS TOTALLY ABSURD (UNPROFESSIONAL, REALLY), TO LEAVE ALL OF THIS FOR THE CUSTOMER TO DISPOSE OF! read more

If you like to spend extra $$$$... your product will continuously break. I've visited this location to fix my blinds over 25x times in the past 5 years to fix a broken string or internal spring. Blinds 2 Go should think of a new strategy to help customers instead of allowing their products to keep on breaking. Manager Faoud also insults clients by making remarks about how old the blinds are. I will be escalating this and not let this slide. read more

CRAP ! Poor quality materials. Cheap plastic chains. I installed 4 solar shades on 7/31, today is 8/1 and one of the chain beads split in half. $750.00 for 4 shades, NOT WORTH IT !!! Shop at Lowe's or Home Depot where you can buy crap at a much lower price. read more

Curtains were cut at the wrong length. My rods were hung at two different heights in the same room. I said they looked uneven and the installer ignored me. This was AFTER he already put the first rod up and then removed it to change the height. He did not use a tape measure or Come with the correct ladder to install one of my shades. My shade, a half moon, was also hung incorrectly. The pleats at the bottom were bunched together and it was pulling off the rod. I tried to have a manager call me but I was told that my designer was my point of contact. Unreal that I paid for professional curtains and shades plus install and it was not correct. read more

Blinds To Go - I don't think this looks professionally installed! - Shades & Blinds Near Me - Carle Place, New York

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Stay away from this company they are such a scam. They took a deposit of mine cash to check and they canceled the order because they raised the price and I'm waiting two months for a refund on my check and no one can give me an answer where my check is. read more

I wrote an honest review 5 days ago on Blinds to Go. I received a response from the owner Kim asking me questions that I tried to respond to but there seems no way to do that! I can't reach her or the store either. Now her untrue response remains the final word! My review stands unless the remaining $600 is promptly refunded to me for the blind that was not what I ordered and RETURNED BY THE INSTALLER TO THE STORE! It has never been in my possession! she has my order number AND THE BLIND! I will amend my review WHEN THE $600 is in my hands!! And that is my final word! I have wasted far too much time on this insult! read more

We would like to give a review to Mike Cianciulli. The service quality was truly exceptional. Mike was so easy to talk to about any concerns regarding the blinds. He showed us a series of blinds and the color schemes they had. We ended up getting a motorized blind for our deck door. Mike was such a nice guy and we loved his demeanor. We hope next time we need blinds we have Mike to help us again pick out the best blinds for our needs. Thank you Mike so much. We will be back. Diane & Peter Lymberopoulos read more

My gears on the bracket broke so I returned it to Blinds to go and Michael Cianiulli was very helpful. I will be getting a replacement at no charge. There is a lifetime warranty on the bracket and mine was very very old. He was very nice not like some people at other stores. read more

***Order number 277126*** Here we go again. Today was the second attempt to install our blinds and guess what; there will be a third attempt. The first time around all of our blinds had a horrible odor coming from them so we were forced to return them. In addition to the odor, the installer found that one of the blinds had the cord on the wrong side. The installer notified the store about the issue and they were supposed to make the necessary adjustments. Fast forward to today's install and sure enough, they ordered those same blinds wrong again. I tried calling the office several times, but as expected, nobody answers the phone. Installer - 5 Stars Carle Place Store - 0 Stars read more

Excellent, from beginning to end! I went to the store in Carle Place not really knowing exactly what I was looking for. The Design Consultant there, Michael Cianciulli, was not only very nice but also very knowledgeable and knew what questions to ask me to help determine what would work best for my needs. He explained everything perfectly, and I left feeling good about my order. And the Installer, Alton, was also very nice, prompt, fast, and neat, and he did an excellent job with the installation. My shades look great, and I am a very happy and satisfied customer. I will recommend this place and these people highly and often. read more

Not a professional outfit. Called another Blinds To Go and gave me a quote in half the time and half the price. Don't get scammed by this place. read more

I ordered from blinds to go in 2018 so did not look for another store and went back again in Oct 2022 and had worst experience. measurements were taken by them as usual. had two measurements for the master bedroom and when we went to the store the measurement guy was also there luckily and the rep also confirmed with the installer as to which one we were ordering the drapery and shades. when things were delivered, we got the drapery and shades for the same window. so, we were left with no blinds for the 2 side windows. this happened in January. it's almost 3 months and frustration started after that. the shades we ordered was around 1000$ for the two windows and it got messed up. After repeated calls, two weeks later BTG said, they will bear only 50% as it's not their mistake. they did not take the responsibility of their mistakes. their product is good but due to some of the agent's carelessness, it impacts the customer. I had to order a cheap one for the other two windows from them and installed by myself. Since I already spent 6.5k in total, I did not want to spend any further and wait longer. it changed the design I had in mind. hard to reach the store reps. this is related to the BTG garden city store in ny. order number:813066 read more

Order #043409. Ordered custom shades from the Bayshore NY store. Not cheap. After 3 weeks I picked them up put them in and they were 15! Inches short. That's not a typo...15inches. Called to complain, unapologetic they told me to bring them back so they could fix them. This guy was rude. I bring back and am told 3 business day turnaround on redo's. 5 days later I called and was told they don't know where they are they'd call me right back. 7 hours later no call, so I called and was told matter of factly they're in Canada maybe another week. Too bad buddy deal with it. That's my experience so far. BTW, left a negative feedback to corporate, they also could care less. read more

Salesman was very helpful and explained every choice we had. They also gave us a temporary paper shade to use until the real blind comes in. We have used this store before with no complaints read more

Ordered blinds and they didn't cut valance correctly! Didn't want to work with me. After being a long time customer, I will never shop at Blinds to go again. Horrible customer service and for all the money they charge, they ought to be ashamed of themselves. read more

Omar was the sales person he was friendly and respectful he helped me , my blinds were fine in teo weeks no problem At all love their service read more

Horrible do not use this place. Use any place else but DO NOT USE THESE PEOPLE. I ordered my blinds back in September 2020. It is now January 25, 2021. I am still waiting for one blind to be hung that was not hung on the same day as the rest. They said it was not completed???? The installer.. BRUCE was rude. did not know how to hand the blinds. They were all measured wrong (same installer measured) he then tried to make them fit and when I told him that they did not look right his answer was to walk away from me while saying..What do you want from me? I'm not a carpenter! When I was told that they would send someone else to correct the problem the same guy showed up apparently knocked on my door and left. this has been going on way too long.... I'm still waiting for them to correct my issues... my photos tell it all... also they make you pay in full before the blinds even come in. Now I know why. They promised a 10% refund for compensation. Nope still have not seen that. This is all promised to be fixed....Remeasured and corrected. We'll see..... read more

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