I have been a customer of Laurel Blinds for several years and have given this business my support and referrals. Unfortunately, after my most recent experience, I will not be returning.
I needed replacement parts for my vertical blinds due to normal wear and tear. I took the blinds and track into the store and had a couple of components replaced. I was told that if I had any further issues, I could bring the track back.
The clips holding the blinds continued to break. When I returned, only eight clips were replaced. When I went back again because the clips continued to fail, I was told it would cost another $100 to replace all of the old clips. This was after I had already paid $160 the first time.
I explained that I did not feel this was fair, and I was told to leave the track and that "we would work something out." I subsequently received a call early in the morning telling me that the cost would be $100 for the new clips. When I asked how much it would cost to replace just one clip, I was quoted $25 for a single clip.
At that point, I declined. When I went in to pick up my track, I was told, "I'm not trying to rob you." However, given the circumstances and the prices I was being quoted, that is certainly how the situation felt to me. I was also handed a piece and told that I might be able to "jimmy" it in somehow. Whether that was intended sarcastically or not, I found the suggestion inappropriate. I brought the track to the business because I expected the business to properly repair it--not to be told to figure out a makeshift solution myself.
What disappointed me most was not simply the cost. It was the lack of communication, the change in expectations after I was told we could "work something out," and the way the situation was handled.
I supported Laurel Blinds for years and referred other people to the business. Unfortunately, this experience left me feeling that my loyalty as a longtime customer was not valued.
After this experience and the customer service I received, I will not be returning or recommending Laurel Blinds. read more