Chimera is a store that is good but should be great, but as you can see I'm going to give it a low rating from my own personal story with the company so do with it what you will.
First off, I used to work in a comic book store with great selection and a crappy owner so I can empathize with a lot of things comic book retailers go through. It is actually one of my future goals to open up a place so I attempt to learn all I can from every retailer I come across.
Anyway, my story starts during their Halloween Contest of 2012. I suppose this gives a name to a face when I post this, but whatever, it's not like I'm going back anyway.
On Halloween Night I entered their store after work with a Captain America costume featuring a lot of handmade elements including my own shield. I asked the cashier if I could enter the contest to which he said I could submit an entry to the owner's email directly.
Having been officially entered I made the mistake of thinking that the voting was done by 'liking' my picture of facebook rather than voting on a poll I had no idea was on the site. With the last day looming I contacted all my facebook friends and easily got them to vote on the poll eclipsing Steve Rogers (ironically), beating her vote by something like twenty votes before the end of the night. By the close of the contest I was up like 250-some-odd votes. Good publicity for the young store, right?
It would be almost a whole month we me inquiring whether I had won. Of course I had won! I had brought in 250-some-odd-votes to the party and added attention to the store!
Instead I got an email from the owner telling me I was in second place for these reasons: 1.) I was a late entrant, which is bogus because I was still accepted to the contest, and 2.) I did not have enough votes by the time of the vote closing, which was also bunk because upon contacting Mr. Chimera prior to the end of the contest I had confirmed that I still had one full day to rally my troops to vote, which I am proud to say I did.
So Mr. Chimera uses these reasons plus the nagging of other entrants that I was entered late to justify that I had indeed merited only silver.
This got on my nerves because he didn't even bother to talk to me before making a decision on the contest! He just makes a decision because other customers complain. I would've bought into it if he attempted to compromise, but his response to me was that second-place was waiting at his store for me and that I can call it first place, HE DIDN'T REALLY CARE (the last capitalized part of the sentence was taking verbatim from his email).
So could the guy who felt slighted and earned 250-some-odd votes easily call up his pals to trash the store here on Yelp? Sure I could have, but this is the first and last I will write about this. This may seem like an empty threat to the owner, but I could have painted Yelp red with bad reviews from many different people because of this, could have brought his correspondence straight to the BBB, and went to the local press to slam the store, but the soft part of me still wishes well for a small entrepreneur comic book owner to learn from this.
After this I have no acrimony toward the store and truthfully hope they do better. In customer service you learn to try to appeal to the customer as best you can and to hear that Mr. Chimera simply did not care was indicative of a business practice that will ultimately fail. So instead of reasoning with me, the customer that usually spends $20-$30 at a comic book store weekly, I have a bad review here on Yelp, no confidence in what looked to be a good store, and a tale to tell.
And if he's reading this, seriously dude, I could have done worse than just write a truthful review. read more