This is easily my favorite Bath & Body Works location. Yesit's nice that it's in the mall, but the…read moreplace itself is great. This location always has a ton of variety and stock. It's not a massive store, but they make great use of the space. It's always pretty popular whenever I've gone so hopefully they get enough business to be around for a long long time. I love to get everything from candles and bar soaps to hand sanitizer and lotion here. The sales are pretty good and the staff is great about helping out since sometimes it can be hard to keep track of sales, rewards, etc. I also love that they use paper bags instead of plastic. Most of the hand sanitizers are vegan now so that's cool.

This BBW is located on the first floor of the Polaris Shopping Place, between JCPenney and Sax…read moreFifth Avenue. I always head down to this end of the mall because of Francesca's and this is just a few doors down. I'm not sure what's different about this store, but it almost glows blue and that's how I tend to find it. Staff are always out front and really nice too. As for their products, I'm a big fan of their candles but their body stuff is usually way too fragrant for me. The only ones I really like are the aromatherapy items. Those I love!

I went to the Grove City location and I wouldn't go to any other store Kyle the manager makes that…read morestore he is professional and so accommodating he is my go to guy thanks for all you do Tammy

Great customer service! They were slammed because of a soap sale. My online order wasn't ready…read morewithin the normal timeframe because they were understaffed. When I stopped by to pick it up and it wasn't ready, they were really nice and accommodating and got my order together so I didn't have to come back. I don't live in the area, so I was really appreciative of that!!!

I love the location of this store as it has great parking and typically the store isn't too…read morecrowded. For some reason the store feels open and spacious. The staff are extremely vigilant as far as maintaining COVID prevention. I would give them 10 stars if I could as they clean their stations after they assist each and every guest. This location stands out in my mind as the staff seem very organized yet have time to give their guests assistance. They communicate well and clearly state the expectations of their guests safety measures concerning COVID.

Is this BBW ever open for customers? The Corporate Office obviously uses this location as a test…read morestore. Twice in the past year I have tried to shop here and both times they've been "Temporarily Closed" while there is a flurry of activity going on inside behind the locked doors. Frustrating. Especially when you're promoting a One Day Sale for $2.50 hand lotion!

Happened to walk past and Kid K wanted to go in. Staff were super helpful and kid-friendly. We…read moreended up with a pocket hand sanitizer plus one of those gadgets that holds it plus has a whistle, light, etc. "But it's for safety, dad." Yeah. A sale on, as always, but not on things we wanted. Still, walked out after only spending $20, probably a record, so I felt good. Plenty of parking in the mall. Lots of other places to shop nearby.

ONLINE I couldn't get an exact location for their online…read morereview due to the fact their Customer Service Representative Criscis wanted me to submit my review directly to her, which I was not comfortable with Horrible customer service refused to replace a defective item! Beware when ordering online , they sent me a 3-wick candle that literally had zero wicks. When I called customer service to report the defective candle, they refused to do an even exchange because the original scent was out of stock. instead of honoring the price I paid, the representative told me I would have to pay the full price, non sale price to get a replacement candle. it is completely unacceptable to charge a customer extra to fix their error. Check your items immediately if you buy from them, and be prepared for a fight if they send you un-useable merchandise !

They definitely have their act together. A sanitizing station at the entrance. Serves two…read morepurposes, it makes sure products you touch are germ free and gives you a chance to sample their scents. You pick up a paper bag at the entrance to hold your goodies. It will be used to check out. I was disappointed with the 75%off sale. I was looking for several things drastically reduced....lotion, bubble bath, foaming hand soap and refills for my scent diffuser. Struck out on all of it. They did have a nice sale on tiny hand sanitizers which you can slip in your pocket. There are arrows, easily missed, telling you where to walk. Checkout has plexiglass which is not distracting and keeps everyone safe. You exit out White Barn so all in all you are pretty safe. And they sanitize your bag. Keeping safe is important to me during Covid and they do a great job. It is just that the 75% sale wasn't as good as their zillion emails led me to believe.

Absolutely unacceptable on so many levels. Placing an order for pickup and the email tells you to…read morewait for a ready for pickup email. Spend 45 minutes to get ahold of anyone actually human to find out it has been ready for an entire day and they already started a countdown without even contacting me. I've been a loyal customer for 20+ years but no more. It seems we are paying more and getting even less. Don't come here if you want any sort of customer service, unless you believe a bot asking you the same question 20x in a row constitutes as customer service. Not surprisingly, Bath and Body no longer allows you to leave this feedback or grievances with them, just deal with it

Honestly really disappointed in this store. I came in Customer service was fine. Left my phone in…read moremy car so when i purchased my products I typed in my phone number and she told me I had no rewards. I had been in the store a couple of days before and I had just earned 2 rewards (hence why I was in the store today.) But i wanted to buy a new body spray so I typed in my phone number and still no rewards. I bought my products and went back to my car. Checked my phone and I did have two rewards! Must be something wrong on their end. I got home to use this body spray and it had leaked all over the bag. The top was never secured on. So I didn't get to use my rewards and bought faulty product. Not very happy.

Meh. I was expecting more as far as deals go as it is in the outlet. They offered the same offers…read moreas general stores, however, they don't have any clearance so out would be wise to go to other locations.

One of my favorite locations. There are two here rather close at Easton but love the selection here…read moreinside the Easton Town Center. This trip was to score some candles for the candle sale. Service was friendly (always is, sometimes annoying if they are not busy), and was able to find the scents I was looking for. Checkout was quick and I love that they bring cashiers up if the lines get backed up. Also a fan of the rewards program.

Have I not reviewed this? We've been here several times over the years. In the mall, not far from…read morethe theater. We were headed somewhere else but Kid K wanted to "see what they have." Which became $40 worth of cherry stuff. It is good stuff. It is expensive. There are almost always sales, which help, but it still ain't cheap. Service was great, and it turned out we have family ties to one of the staff, which was fun. Not busy after the snowstorm. Worth a visit if you're in the mall.

I love Sephora !!! The staff is always helpful in finding what I need. Their range of colors is…read morewide enough to complement my dark skin tone...

My daughter had a horrible rash on her face and the workers refused to help her. Very…read moredisappointing, she always loved this Sephora, but this made me change my mind never coming back

I walked in looking for massage bars and was greeted by Sumaya, she was the sweetest girl ever! I…read moreasked her to recommend a few items and she didn't hesitate to help me out! I ended up getting the after magnesium massage bar and the each peach twos a pair they both were great on the body and they smelled amazing! I asked her what I should use for my hair and she recommended a curl bounce product and a few other face products and she didn't hesitate to make me some samples to try! She's a great employee

I was just here with my friend about a week ago and it was amazing. The workers were very helpful,…read morehelping me find a scent that is similar to a seasonal one (creamy custard). They were very friendly and welcoming. My friend had never been to lush and she enjoyed it a lot, we got free samples for her and I to try (and yes we loved them). I would definitely recommend this location!