Wow..amazing customer service experience. Soo, I had gone to bed early when I got a urgent phone call (It was a little past 9:50 , with less then 10 min to closing mind you.) saying a issue happened and I was needed to get dinner because no one would be here to make it and my father was on his way home from a very long day at work and haven't eaten all day (just so happens blaze is his go to for a quick, easy delirious, meal.) and I had no time to cook anything. So I tried to see if I could sneak in a last order with blaze and get me a flame to get me closer to that free pizza. Well, the app was a no go so I asked a friend near by to see if he could get me there or at least meet me so I could have a ride to find pizza else where. (which would have sucked because blaze is the best around) time was not on my side as I started hustling my way up the street towards blaze,(yes, I live walking distance as well) so much so that I figured I would call and give them a heads up I was coming or see if this mission was going to be unsuccessful but as soon as they answered the phone and I hear "blaze pizza this is rob, what can I do for ya" I could tell there was hope. I told him I needed 2 pizzas and that I was literally walking so fast I was almost running to make sure I could get there before they closed. Rob told me no worry's and that he would take care of me and he'd see me when I got there and that since I was already close no need to rush (tho I did any way). Soon as I got in there I was greeted by another (female) employee who was extremely friendly, polite, and didn't at all seem inconvenienced by me coming in last minute and then I was greeted by a male employee who then asked if I was the guy who called ahead identifying himself as rob. (the man I spoke to on the phone) as he struck up a conversation I noticed he had already started on making my pizzas before I even walked in when I get a text from my mother asking if it was too late to add another pizza which seemed like it was but rob said he would absolutely fire up another one for me. I told him how I liked my pizza and he hooked it up even more then I had asked (which was even better then what I had originally asked for and was absolutely delicious and cooked to perfection with the works). After talking with rob for a little while, while waiting for the pizza's another employee (a young male who was also super friendly and made me feel very welcome even though I was a last minute order and seemed in no way inconvenienced) asked me if I wanted to eat in even though they where closing up (which I did soon as my ride walked In as his pizza was already being finished off ) and politely asked if he wanted any drizzles on his. Rob then filled me in about the app (which I already had) and I told him I tried to use it but since it was last minute I couldn't, which I expressed to rob who then explained why to me. Telling me that because of the time the app figured the store was closed. He then proceeded to give me a card with a code to use in order to collect a flame (which is what you get after every order purchased threw the app and once you get so many you get a free pizza) and explained to me how to use the card to get my flame. I was completely surprised by how friendly and helpful and incredibly well treated and hooked up by all the staff working that shift. Especially seeing how I came in pretty much as they where just closing up shop. This was one of the best experience's iv ever had at any kind of restaurant EVER! And I feel like everyone on staff last night deserves praise and maybe even a bonus (especially rob which if I had the money would have given them all a $20 tip without hesitation) for the way they treated me and my friends and the way they handled the situation especially when they could have told me i was to late. (seeing how I walked in just after closing time) I have always been a loyal and regular customer at blaze but after last nights experience I will be recommending to everyone I know to make blaze there "Go to" for any "dine in/take out" situations to go see my new buddy Rob or any of my new friends down at blaze with confidence that they will be taken care of and treated with the utmost respect and kindness as well as hooked up with a delicious and best "bang for your buck" meal they could ever hope to ask for! I would like to express my appreciation and thank everyone who worked at blaze last night for the incredible and surprising experience that I could ever have had especially considering the situation, and I hope that "the higher powers that be" (any upper management or owner or anyone with the authority to do so) reward Rob, and the other employees on that shift with some kind of something for the way they represented the company in the way that they went above and beyond there usual duties to make sure that there customers (especially me and my friends) left happy, full, and feeling like VIP's! Thank you so much! -Tim read more