I have been a regular customer of this Hardware chain store (since 1987) and I can sincerely say…read morethat the service that I have received over the years and continue to receive has been extraordinary. The Waterville store is always very clean with shiny floors and is always well stocked and properly lit . Rarely are they out of an item that I have an instant need for. Greeted by friendly faces who are always eager to assist and even though I am well known to them; I still am greeted and asked if I require assistance. Bought to much or the wrong item or simply changed your mind, NO PROBLEM, you get your choice either a replacement, money back or account credit...merely bring your receipt. This type of service and attention is rare is today's business climate; even from entities that claim they provide customer service. First you have to know what customer service is before it can be rendered and the store manager is responsible for that training and making certain that the corporate policy of customer service is adhered to. I believe Aubuchon is the epitome of how to render knowledgeable, authentic, genuine and personal customer service. Now, they don't have everything that the big box stores have but they have enough to take of almost anything you require and if they don't have it and I if you can wait they will get it from their Massachusetts warehouse. Hint: Get on their e-mail list and receive weekly incentives and promotions.

I stopped by the Waterville store to have my chain saw sharpe. I was told they no longer sharpen…read morechain saws.

Kristin Green (business accounts) and Alyssa (Kingfield) have been amazing to work with. Most…read morebusiness-friendly experience I've had so far. Highly recommend!

From the owner: Ware-Butler has been Maine's lumber and building supply specialists since 1925. As part of our…read morepromise to provide the best customer service in the industry, we offer our customers free estimates, free in-house measuring and free delivery to many areas. Stop in and let our experts at Ware-Butler help you with your next project. We are certain we have the products and the knowledge to get your job done right the first time. Don't be fooled by the big box stores, just because we?re a locally family owned and operated business doesn't mean we can't give you better pricing. Stop in and find out for yourself why we've been around since 1925. Don't hesitate to stop by one of our location if you have any questions. It's always our pleasure to serve you. Call Us Today. 1-800-244-3371

Growing up hearing the commercial jingle, "I should have bought it...... when I saw it..... at…read moreMardens" - It's a Maine thing and that jingle holds true. If you see a deal that you really want....don't hesitate, buy it, because it WILL be gone within a week or so. This location is VERY easy to find. A repurposed Kmart building, I believe... It's right off the highway, in fact you can see it from the off ramp to the right. There is plenty of parking even when it's crowded. I have never been to this location around the holiday, but I have driven by, and it is always packed! This locally owned retail chain, sells overstock, liquidation and salvage items. We have seen things from Amazon as well. It's usually so random, although they have seasonally appropriate items as well. When we have the time and energy, we like going through the clearance aisles...yes, they have clearance aisles in a discount store. The clearance aisles are only organized by the percentage off and so it's chaotic. Bring patience and a sharp eye for deals. We have gotten electronic peripherals and accessories. We also bought some great yard deals. While we didn't buy them, they had Robotic Lawn mowers with batteries for sale. This store is quite large and have things like furniture, appliances....so much stuff. If you are a patient bargain hunter, that doesn't mind being around people, you may like this store. Worth at least one visit.

I had to return a shirt that cost me $11.99. I paid with my credit card…read more My wife returned it as it was the wrong size on the shirt. They credited the card and the credit was for 9.28. They said the difference is the return fee. That info is missing from the online polices. Not that they care but I'll never go back to that junk shop.

Pro Sales Staff is the Best! Always going Above and beyond for us! Wish they would just change the…read morelocation to a different area. Too many people just interrupt for Hardware Questions.

I love Home Depot. We are renovating our home and starting a small farm. They always have the…read morerandom items I need and anyone that I've asked for help has been great and knowledgeable. We jump between this location and the one in Augusta as we live pretty much equidistant from both. Augusta is awesome too.

Very disappointed to go there today 4/21/19 with the latest newspaper ad that had a coupon for 25%…read moreoff good only on 4/20/19 and 4/21/19 Store was closed.

From the owner: Harbor Freight Tools is the leading discount tool retailer in the U.S. selling great quality tools…read moreat "ridiculously low prices" in stores nationwide. Harbor Freight Tools stocks over 7,000 items in categories including automotive, air and power tools, shop equipment and hand tools. With a commitment to quality and a lifetime guarantee on all hand tools, Harbor Freight Tools is a favorite of automotive and truck repair shops, government agencies, schools, manufacturers, contractors and tool enthusiasts who want top-quality and great selection and value.

Fast efficient service and knowledgeable customer service. And that is all I need to say.read more

My family has purchased all our recent appliances from Fortin's. A few years ago, during the…read morepandemic, we ordered a new fridge. It took a while to arrive, as was the time, but no longer than any other place quoted us. We had great delivery, including bring it upstairs. More recently, we bought a new stove. Ended up getting a showroom display because it was the last one, so we got a great deal on it. The staff and owner were very helpful in finding us something that was perfect for us. It's an induction top and exactly the right size and shape for our kitchen. It has been working exceptionally well for us and we are so happy we switched to induction! Overall, we have just been pleased with the durability and service, especially compared to other places we have shopped for appliances over the years.

4th place to try to get information on a project. Amazingly helpful. Didn't look down on me for…read morebeing a middle aged woman wanting to put up stone veneer. The owner himself took me and my husband around, showed us pictures of similar projects. Helped us decide the finals of our project, gave us honest estimates of materials and how to do it! Will definitely be getting my stone here! Best customer service!

Just got our new propane fire place installed. These are some of the finest people you will meet in…read moreMaine Wayne and his son Along with Mike take the time and the effort to show you how everything worked and do an outstanding job. I highly recommend them