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Harbor Freight Tools

1.0 (1 review)
Closed 8:00 am - 8:00 pm

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7 years ago

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Aubuchon Ace Hardware

Aubuchon Ace Hardware

(6 reviews)

$$

I have been a regular customer of this Hardware chain store (since 1987) and I can sincerely say…read morethat the service that I have received over the years and continue to receive has been extraordinary. The Waterville store is always very clean with shiny floors and is always well stocked and properly lit . Rarely are they out of an item that I have an instant need for. Greeted by friendly faces who are always eager to assist and even though I am well known to them; I still am greeted and asked if I require assistance. Bought to much or the wrong item or simply changed your mind, NO PROBLEM, you get your choice either a replacement, money back or account credit...merely bring your receipt. This type of service and attention is rare is today's business climate; even from entities that claim they provide customer service. First you have to know what customer service is before it can be rendered and the store manager is responsible for that training and making certain that the corporate policy of customer service is adhered to. I believe Aubuchon is the epitome of how to render knowledgeable, authentic, genuine and personal customer service. Now, they don't have everything that the big box stores have but they have enough to take of almost anything you require and if they don't have it and I if you can wait they will get it from their Massachusetts warehouse. Hint: Get on their e-mail list and receive weekly incentives and promotions.

I stopped by the Waterville store to have my chain saw sharpe. I was told they no longer sharpen…read morechain saws.

Mardens Waterville

Mardens Waterville

(18 reviews)

$

Growing up hearing the commercial jingle, "I should have bought it...... when I saw it..... at…read moreMardens" - It's a Maine thing and that jingle holds true. If you see a deal that you really want....don't hesitate, buy it, because it WILL be gone within a week or so. This location is VERY easy to find. A repurposed Kmart building, I believe... It's right off the highway, in fact you can see it from the off ramp to the right. There is plenty of parking even when it's crowded. I have never been to this location around the holiday, but I have driven by, and it is always packed! This locally owned retail chain, sells overstock, liquidation and salvage items. We have seen things from Amazon as well. It's usually so random, although they have seasonally appropriate items as well. When we have the time and energy, we like going through the clearance aisles...yes, they have clearance aisles in a discount store. The clearance aisles are only organized by the percentage off and so it's chaotic. Bring patience and a sharp eye for deals. We have gotten electronic peripherals and accessories. We also bought some great yard deals. While we didn't buy them, they had Robotic Lawn mowers with batteries for sale. This store is quite large and have things like furniture, appliances....so much stuff. If you are a patient bargain hunter, that doesn't mind being around people, you may like this store. Worth at least one visit.

I had to return a shirt that cost me $11.99. I paid with my credit card…read more My wife returned it as it was the wrong size on the shirt. They credited the card and the credit was for 9.28. They said the difference is the return fee. That info is missing from the online polices. Not that they care but I'll never go back to that junk shop.

Harbor Freight Tools - hardware - Updated May 2026

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