Pro Sales Staff is the Best! Always going Above and beyond for us! Wish they would just change the location to a different area. Too many people just interrupt for Hardware Questions. read more

I love Home Depot. We are renovating our home and starting a small farm. They always have the random items I need and anyone that I've asked for help has been great and knowledgeable. We jump between this location and the one in Augusta as we live pretty much equidistant from both. Augusta is awesome too. read more

If you are looking to get refrigerators are almost any appliances do not go to Home Depot! You actually cannot buy any refrigerators if you have to order. But everything that the stores has, has to be order. I drove over three hours ( around trip) to find out I can't buy a refrigerator!! Just trying help others not waste their time and gas money!! read more

The Home Depot (HD) in Waterville Maine has staffing problems. First, the employees who have been there the longest are not trustworthy, they are waaay burned out on their jobs to care. Example: husband and I want to update our kitchen. We were told to talk to a woman who had been there since the store opened. We had basic measurements etc. we even picked out a counter material. She took all our info. and assured us that she was not too busy and would give us a rough estimate, that was 3 months ago! I have other examples but that was the latest one. I don't know why we bother asking for help. The other employee problem in Waterville Maine is that HD hires many new employees every year. The management does not train these pple for the departments they will be working in. Plus the management tells them to engage with customers throughout the store. The problem is the customer cannot rely on these inexperienced, untrained employees for sound advice or reliable info on products! To be fair once in awhile my husband will find an employee who actually knows what they are talking about and that is refreshing! Although finding that specific person when you need them can be a challenge. read more

I realize that customer service is no longer the main goal for American companies, however it should be. Considering the amount of money we have spent at the Waterville Maine Home Depot (every day items, paint, yard goods, plants, even appliances and lawn care machines) but that seems to be inconsequential when compared to honoring a warrantee on a plant that retailed for an entire $7.95. Despite having the original receipt as well as the plant tag identifying the plant as a perennial, and seeking to have to plant replaced within the one-year period, I was told I would have to produce the plant as well as the original pot! Anyone who knows anything about gardening understand that when a plant perishes over the winter, it is quickly processed by mother nature come warmer temps. I explained as much to the customer service lady, but she simply told me that "this is their policy." Not willing to let it go (I tend to stand on principle often to my own detriment) I reached out to the home office of Home Depot and customer service. After explaining everything via a clear and concise email form, I received an email that makes me wonder if the young fellow who emailed me read a single word I had written. Either that, or the pat answer from the "How to deal with customers" workbook has a cut-and-paste feature. He wrote: Hello Valued Customer (not technically my name, but ok), Thank you for your inquiry regarding our live plant guarantee. If you purchased a non-perennial plant and it is under the 90 days from purchase, you can return the plant with a receipt to the store. If you purchased a tropical plant, house plant, perennials, trees, or shrubs they have a one-year guarantee. The plants may be returned or exchanged. However, you must have the original receipt. If the return is made outside of the 90-day return period, a store credit will be issued with a valid ID. If the plant is no longer available, a store credit will be issued. All returns are at the Store Managers discretion. For further questions, please visit your local Home Depot store. Sincerely, Corey ---- The Home Depot - Customer Care Resolution Expediter - Email 1-800-654-0688 ext. 76499 Had he actually read my email he would've known it was a perennial plant, and that it was within the one-year live plant guarantee period. I guess Cory had other things to do (maybe Alphabetty or Angry Birds?), and couldn't be bothered with actually reading a customers concern. Thankfully this is not an issue I will have to deal with again, as there is a Lowe's just 20 minutes away. Dr. W Sumner (no longer a HD Customer) UPDATE as of June 10, 2018 As of today, and despite significant nursing, 5 of the 8 shrubs purchased last June from The Home Depot in Waterville, Maine have died. Of course they are NOT standing behind the guarantee. Buy elsewhere. The plants we have purchased here simply do not last and they refuse to stand behind them. read more

Ordered a walk-in therapy tub in May 2020. Was delivered without an access door panel (the panel that allows you to access controls, etc. for maintenance). After weeks and several attempts to get a replacement panel, including calling the supplier and dealing directly with the Waterville store, we got the complete runaround. And even a fake tracking number for a package that never arrived! The Waterville customer support reps tried their best, but never were able to get results from the tub supplier. Good thing my husband is a DIY expert. He'll end up making his own out of Plexiglas. Not the kind of thing you expect when you order and expensive major appliance and have electricians, plumbers and contractors lined up to install it. read more

I was looking for split rail fencing and found it on the Home Depot website . That was great . Then found out it's not at any Home Depot with 100 miles or more and it can't be delivered . I find a non box store place to get my fence . read more

So went down to get a picnic table they advertised... said had 9 in stock. get down there get the runaround from 4 employees, "I don't know" said by all of them (must be the motto). well they had them there but cant sell me one cause the sale that was going to happen on the weekend. I even said id pay regular price... still said no!!! read more

They usually have exactly what you need for any home project. The only downfall is they dont have The selection Lowe's has for many items. Most of the staff there is very nice and helpful. read more