Horrible customer service. I had the worst experience ever buying an item. Bought 2 bags of concrete. Hubby had my truck so had my sister swing by with her car to pick it up while we were out. The kid who loaded it literally just dropped the bags in the trunk; loud thud!! To the point it jolted the car & we jumped. We drove less than a mile down the road & heard a loud muffler sound. We stopped & looked under & there was a big crack in her muffler, at the flange. I live a mile from the store! Called Campbells back & told them (John) what happened & asked them to please mention to this kid to perhaps not just drop 80# bags of concrete in someone's trunk like that as it can cause damage. The concrete was a solid block too, so this was all in vain anyway! Had to return concrete & now have to pay for repairs. Manager said "well u must've hit a big bump cuz there's no way that could do that damage." Umm, well my sister drove like a turtle & did not hit any bumps. The car was completely fine b4 this. You do the math. VERY expensive mistake, buying overpriced concrete that was useless.
Be WARNED: if u buy bags of concrete here, load it yourself or you may have your car damaged. Manager could've said "Well I'm sorry that happened & yes I'll speak to the guy to tell him to be careful." That's all. That would've been sufficient/decent, good customer service. Not like I expected them to pay our car repairs! Just some type of decency or concern for customers who have shopped there a lot! No more. Lost my business, my sisters & that of my contractor who brought the concrete back for me. These people do not know how to treat customers. Also told my aunt & cousin so they'll never shop there again either. Customer service goes a long way. This was a bad experience that was just made much worse by uncaring people who couldn't have the decency to just act like they gave a damn.
FYI: We've hauled lots of stuff b4- trunk loaded with heavy bags of soil & never had an issue. Common sense will tell you if u drop 160#, rather than set it, in a trunk it could damage something. Live & learn! Always go to Home Depot from now on! read more