They had what I was looking for and very friendly staff. This is my go to hardware place when I'm…read morevisiting Maine in the summer.

From the owner: We are a one-stop shop for home-improvement supplies. We carry a large selection of paints and…read morepaint supplies, plumbing, heating and electrical supplies, hardware, lawn & garden supplies and equipment, hand tools and power tools.

Excellent hardware store in downtown Gardiner. It has been there forever and has anything and…read moreeverything you will ever need. I asked for something and the woman told me exactly what I needed and where it was without any hesitation. She was so nice and personable. An extremely delightful experience. I hadn't been in there in years and I forgot how great it is. They have a lot of paint and so much hardware stuff.

I am always treated with such respect by the very helpful staff! I want to thank Jacky and Mike for…read morehelping me with my bolts and screws for my roof rake. They were wonderful!!! I highly recommend this store for excellent customer service and know how! Thank you!!!!

I received an email from Aubuchon Hardware early in the morning (5:14 A.M.) of July 13th, 2022,…read moreinforming me that I had a $5.00 reward that would be expiring the next day. Needing some repair material for my kitchen counter, I stopped in at the Bangor Street (Augusta) location at approximately 8:30 A.M. that morning. The young man who assisted me made some recommendations pertaining to the materials I would be needing to make the repairs. When I went to the counter to pay for the materials, an elderly man waited on me. I told him that I had a $5.00 reward, which he claimed he was unable to find on the cash register's computer. I then showed him the email on my cell phone that I received from Aubuchon earlier that morning. He said given that there is no bar code on the email, he would not give me the discount. What "really fried my hindquarters" was the fact that he insinuated that I must have used the discount previously, and that he still will not honor the reward. WHAT?!?! Excuse me, but (as I pointed out to him) I could not have used it previously, as you can see by the time stamp on the email, I received it at 5:14 A.M. this morning, and if I would have already used it earlier this morning (which I certainly did not), it would seem that you employee would have remembered me making a purchase and would have a record of it. I WAS NOT a happy customer. I informed this employee to keep the materials I had intended to purchase, and that I would take my business elsewhere. I then walked out and purchased what I needed at one of their competitor's, even though it required an additional 15 minute drive further beyond their store. Up until that point, I've been a satisfied customer of Aubuchon's Augusta store. Needless to say, I will not be back. I am writing this post on July 23rd, and had sent the above in an email to the store manager (as per their website, Mr. Michael Jacques, 064@aubuchonhardware.com) on July 13th, who didn't have the common courtesy to respond with any type of explanation. Apparently, they don't value their customers. Based upon the service I received (or rather, didn't receive) I do not recommend this store, and will be taking my business elsewhere from this point forward. On another note, the only reason I gave them a 1 star rating is because you need to rate at least 1 star in order to post the review.

This is for Kathy at Lowes augusta...first of all thank you with helping me with my return. This…read morewoman deserves a raise i was really blessed to have her take care of me she is the kindest person and maybe a representative of Lowes to talk to Lowes employees on how to treat there customers. Over the top kind, knowledgeable and took care of me in a timely manner. Do not let her go Lowes she is a keeper...

Bought a riser for my washer. when I opened it , the screws were not inside like they were on the…read morelist of contents. called to get some screws sent to me and they would not get me screws and instead had me file a warranty claim....wtf...never again

I stopped by to buy a pair of loading ramps for my lawn tractor. The web site said they were on…read morethe front wall. No they are not. I walked every isle and found nobody working to ask about it or the ramps. I noticed these hanging tag holders around the store for larger items so I went back to the front wall and checked and sure enough, there were the tags for the ramps I wanted. There were 10 or so tags in the folder labeled "TAKE ONE." I took one to the front to pay and the kid at the counter tells me they are out of stock. Why do you show it available and have a stack of tags if you have none in the store? This is why I shop AMAZON. (I left and ordered them off AMAZON.)

This is my go-to for shop tools, power tools, and welding supplies. Every time I visit, the staff…read moreis helpful and courteous. Several times, the person cashing me out has pulled coupons from next to the register to make sure I am getting the best price. I tend to stick with the Hercules line of tools but I have yet to have a problem with them. Definitely recommend!

We thought Dawn at Kitchen Encounters could help us with a wooden countertop for a wet bar at our…read morenewly constructed home So we took the time to visit her showroom in Augusta, ME, then sent her repeated emails with requests for a price quote with our dimensions, etc. No response from Dawn. Don't waste your time.

From the owner: Kitchen Encounters is a premier kitchen and bathroom cabinetry store offering quality cabinetry,…read morevanities, stone and fabricated countertops, flooring, and window treatments. In addition, we offer lighting, hardware, fixtures, and decorative accents to add the finishing touches. We are a locally woman-owned business offering custom design services for new construction or remodel projects. Our showroom offers gorgeous cabinetry displays and samples for everything you'll need to turn your dream kitchen and bathroom into reality.

I bought a BCS 722 with a sickle bar attachment that I have had some mechanical issues with…read more Because the owner knows I depend on this machine as more than a weekend warrior, he has been awesome in regards to warranty and service on this machine. Very pleased with this dealership.

Always a pleasure to visit Longfellow's. Plants are well cared for and robust. Staff is…read moreknowledgeable, friendly, but also welcome you to stroll aimlessly for hours.

I left Longfellow Garden Center feeling genuinely disappointed. I purchased a shrub that began…read morebreaking, and when I brought it back, I was told the damage was caused by pulling on the base. What frustrated me most was the assumption that I didn't know how to plant a shrub properly.I have planted well over 100 trees and shrubs over the years and understand proper planting techniques. Rather than feeling like a valued customer, I felt reprimanded and talked down to. The most insulting part of the interaction was being told they would "exchange it this time," as if they were making a special exception rather than addressing a legitimate concern.I've spent thousands of dollars at Longfellow over the years because they carry one of the best selections in the region. Unfortunately, this experience reinforced what I've encountered before: some of the sales staff can come across as arrogant and dismissive, particularly when a customer raises an issue.It's especially disappointing because Longfellow is the largest garden center in the area and has so much potential to provide an outstanding customer experience. I don't expect perfection, but I do expect to be treated with respect and not have my knowledge and experience discounted. This interaction was a real letdown.