First off I reviewed Audette's on yelp. Thought they must be missing something as the reviews were…read moregood and one seemingly bad. Ordered a Weber grill online and took it home to build. Pretty simple; done my share of this in the past. Got it all together and realized the top wasn't fitting correctly no matter how I tried. Made a huge mistake and called Weber. Gave up on Weber knowledge (!) and returned grill. Refund was issued and customer service was outstanding from all employees I dealt with!

Great service and selection. Paint department is outstanding. Why go to Lowe's when you have this…read moregem in Winthrop.

The customer service at this hardware store seems to be exceptional, from each time we've been here…read moreand been helped! I absolutely love that someone offers to help load our car. Thank you! Always good deals to shop here too. Aside from your traditional hardware store needs, this place has an exquisite selection in their greenhouse. To appease the foodies, there's a WALL of unique soda and bbq rubs and marinades, ice cream popcorn and candy. Fun for the entire family!

From the owner: Your family-owned hardware store. We're proud to be a member of the Aubuchon family of stores, and…read morewe're here to serve our community. Whether you're a pro or taking on a DIY home improvement project for the first time, we're right here in your neighborhood with the expert advice, tools, equipment, and the products you need to get the job done. We're here to help -- come in and see us today!

One of the best companies. Bought an aluminum dock several years ago from Hammond and a welding…read morebroke. I brought the piece to Hammond and they replaced it with a used piece, equal to what I brought in. That is standing behind your products. Extremely nice and just a pleasure to do business with. I will definitely buy a dock from them again. Huge place with lumber yard, docks, hardware, etc. Lots of parking. Confusing as to the setup and where to go, but lots of employees to help guide you.

An absolute horrible company to work for. They treat the former EBS employees like trash. Low wages…read morewith minuscule raises or opportunities for advancement. They do not want to hear about any issues within their company. They refuse to pay out EARNED PTO. Just not a great company to work for and when companies treat their employees poorly, they also are usually going to treat customers poorly. Don't work here or frequent this business.

Two of their cloth hanger sets were broken, as a result it was very awkward to shop moving through…read morethe different clothing options. I was also surprised that no one told me that I could sign up for the Vet clinic when I called the store ahead of time. Overall it was an alright experience.

Very upset online ordered shoes returned shoes bc they…read morewere the wrong color instead of them refunding my money they did a purchase in store and then credited that amount back instead of the online credit so I'm still out the $32.66 and NO SHOES DONE shopping at TRACTOR SUPPLY in Zanesville Oh

They had what I was looking for and very friendly staff. This is my go to hardware place when I'm…read morevisiting Maine in the summer.

From the owner: We are a one-stop shop for home-improvement supplies. We carry a large selection of paints and…read morepaint supplies, plumbing, heating and electrical supplies, hardware, lawn & garden supplies and equipment, hand tools and power tools.

Excellent hardware store in downtown Gardiner. It has been there forever and has anything and…read moreeverything you will ever need. I asked for something and the woman told me exactly what I needed and where it was without any hesitation. She was so nice and personable. An extremely delightful experience. I hadn't been in there in years and I forgot how great it is. They have a lot of paint and so much hardware stuff.

Bought a riser for my washer. when I opened it , the screws were not inside like they were on the…read morelist of contents. called to get some screws sent to me and they would not get me screws and instead had me file a warranty claim....wtf...never again

Incompetence is what they are all about. I wanted a utility trailer and needed it as soon as…read morepossible. They didn't have it in stock but didn't tell me that. They waited 6 days and then said my payment was declined. I then sent a new payment and they emailed a few hours later and said that payment was declined. I called them and they said they had to order the trailer. So that trailer will be here almost a month after I ordered it. I should have went to Home Depot. No more Lowe's.

I am always treated with such respect by the very helpful staff! I want to thank Jacky and Mike for…read morehelping me with my bolts and screws for my roof rake. They were wonderful!!! I highly recommend this store for excellent customer service and know how! Thank you!!!!

I received an email from Aubuchon Hardware early in the morning (5:14 A.M.) of July 13th, 2022,…read moreinforming me that I had a $5.00 reward that would be expiring the next day. Needing some repair material for my kitchen counter, I stopped in at the Bangor Street (Augusta) location at approximately 8:30 A.M. that morning. The young man who assisted me made some recommendations pertaining to the materials I would be needing to make the repairs. When I went to the counter to pay for the materials, an elderly man waited on me. I told him that I had a $5.00 reward, which he claimed he was unable to find on the cash register's computer. I then showed him the email on my cell phone that I received from Aubuchon earlier that morning. He said given that there is no bar code on the email, he would not give me the discount. What "really fried my hindquarters" was the fact that he insinuated that I must have used the discount previously, and that he still will not honor the reward. WHAT?!?! Excuse me, but (as I pointed out to him) I could not have used it previously, as you can see by the time stamp on the email, I received it at 5:14 A.M. this morning, and if I would have already used it earlier this morning (which I certainly did not), it would seem that you employee would have remembered me making a purchase and would have a record of it. I WAS NOT a happy customer. I informed this employee to keep the materials I had intended to purchase, and that I would take my business elsewhere. I then walked out and purchased what I needed at one of their competitor's, even though it required an additional 15 minute drive further beyond their store. Up until that point, I've been a satisfied customer of Aubuchon's Augusta store. Needless to say, I will not be back. I am writing this post on July 23rd, and had sent the above in an email to the store manager (as per their website, Mr. Michael Jacques, 064@aubuchonhardware.com) on July 13th, who didn't have the common courtesy to respond with any type of explanation. Apparently, they don't value their customers. Based upon the service I received (or rather, didn't receive) I do not recommend this store, and will be taking my business elsewhere from this point forward. On another note, the only reason I gave them a 1 star rating is because you need to rate at least 1 star in order to post the review.