I can't say enough good things about Aubuchon Hardware! Every time I walk in, I'm greeted with a…read morewarm smile and genuine willingness to help. The staff here really knows their stuff! I am working on some DIY home renovations, and the staff helped me find all the right tools, materials, and even helped me pick out my paint color! The staff are amazing and they have everything you could need! The store is always clean, well-organized, and stocked with quality products at fair prices. I especially appreciate how they take the time to explain options instead of just pointing me toward a shelf. It's clear they care about their customers and the community.

I am always treated with such respect by the very helpful staff! I want to thank Jacky and Mike for…read morehelping me with my bolts and screws for my roof rake. They were wonderful!!! I highly recommend this store for excellent customer service and know how! Thank you!!!!

I have been a regular customer of this Hardware chain store (since 1987) and I can sincerely say…read morethat the service that I have received over the years and continue to receive has been extraordinary. The Waterville store is always very clean with shiny floors and is always well stocked and properly lit . Rarely are they out of an item that I have an instant need for. Greeted by friendly faces who are always eager to assist and even though I am well known to them; I still am greeted and asked if I require assistance. Bought to much or the wrong item or simply changed your mind, NO PROBLEM, you get your choice either a replacement, money back or account credit...merely bring your receipt. This type of service and attention is rare is today's business climate; even from entities that claim they provide customer service. First you have to know what customer service is before it can be rendered and the store manager is responsible for that training and making certain that the corporate policy of customer service is adhered to. I believe Aubuchon is the epitome of how to render knowledgeable, authentic, genuine and personal customer service. Now, they don't have everything that the big box stores have but they have enough to take of almost anything you require and if they don't have it and I if you can wait they will get it from their Massachusetts warehouse. Hint: Get on their e-mail list and receive weekly incentives and promotions.

I stopped by the Waterville store to have my chain saw sharpe. I was told they no longer sharpen…read morechain saws.

They had what I was looking for and very friendly staff. This is my go to hardware place when I'm…read morevisiting Maine in the summer.

From the owner: We are a one-stop shop for home-improvement supplies. We carry a large selection of paints and…read morepaint supplies, plumbing, heating and electrical supplies, hardware, lawn & garden supplies and equipment, hand tools and power tools.

First off I reviewed Audette's on yelp. Thought they must be missing something as the reviews were…read moregood and one seemingly bad. Ordered a Weber grill online and took it home to build. Pretty simple; done my share of this in the past. Got it all together and realized the top wasn't fitting correctly no matter how I tried. Made a huge mistake and called Weber. Gave up on Weber knowledge (!) and returned grill. Refund was issued and customer service was outstanding from all employees I dealt with!

Great service and selection. Paint department is outstanding. Why go to Lowe's when you have this…read moregem in Winthrop.

Excellent hardware store in downtown Gardiner. It has been there forever and has anything and…read moreeverything you will ever need. I asked for something and the woman told me exactly what I needed and where it was without any hesitation. She was so nice and personable. An extremely delightful experience. I hadn't been in there in years and I forgot how great it is. They have a lot of paint and so much hardware stuff.

Recent Refrigerator issues brought me to Home Depot. We ran into a floor model very reasonable and…read moredecided to take a chance. We brought a trailer and appliance dolly . After paying Earl at the Service Desk he paged someone who was with another customer. So he closed down so we would not have to wait too long. He came back with us and helped get it out the door along with the Asst Mgr and another employee. It was truly a great experience and I'm very grateful to everyone who helped and made it easier for us. Prices are reasonable and in stock. They deliver and remove the old one for a fee.

I purchased a on September 2, 2026. It is at Home Depot waiting for it to be measured and…read moreinstalled since the middle of September. I have continually called to find out when they will come and measure and install my door. I have gotten nothing but the runaround and excuses. Their excuse was that the installer had hurt himself and was unable to work. But I was told that on October 12, he would be returning to work and I would hear from him shortly. Today is the 19th and still no word from Home Depot. I am exasperated!

The customer service at this hardware store seems to be exceptional, from each time we've been here…read moreand been helped! I absolutely love that someone offers to help load our car. Thank you! Always good deals to shop here too. Aside from your traditional hardware store needs, this place has an exquisite selection in their greenhouse. To appease the foodies, there's a WALL of unique soda and bbq rubs and marinades, ice cream popcorn and candy. Fun for the entire family!

A reliable local business with friendly, helpful staff and a wide array of products. Plants are…read morewell cared for. The rewards program actually yields valuable savings. Great local spot.

Everyone is nice and they have a great selection of stuff both in the regular hardware store and…read morethe pet center. They aquatics people are friendly and knowledgeable about fish care. They carry an impressively thorough assortment of fish stuff (including frozen food and driftwood), cat and dog stuff, and bird and rodent stuff for a small local store. The hardware store has beautiful live plants, a florist section, appliances, cleaning supplies, cold drinks, snacks, Sloggers brand boots, nice gardening gloves, etc. They can also apparently custom cut glass for you, which I haven't tried using yet but plan on it.

Pet department way overpriced. Had a longish conversation with the salesperson, bought a fish that…read morewas dead on the second day, when I phoned, I was told that fish needed driftwood to digest its food. When I said no one had told me that, the comment was "live and learn". Yes, I have learned to never do business there again. Worth the drive to do business elsewhere.