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    Ware Butler Building Supplies

    5.0 (1 review)
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    1 year ago

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    Paul Marcotte & Sons - 8.  2" extra on the top If they had measured correctly & installed larger cabinet, this would not be an issue

    Paul Marcotte & Sons

    (2 reviews)

    July of 2019, I purchased and paid in full; cabinets, quartz countertop and cabinet labor from Paul…read moreMarcotte & Sons. 1. During demolition, when they removed the countertop, they gouged my new stainless steel, dishwasher control cover. They agreed to replace it. I called several times looking for updates. Josh never called me to let me know what was going on, after waiting over 7 months; they did install a new control cover. 2. 1 of my cabinet doors was damaged, probably from shipping, which they knew, but didn't say anything until I called them. After waiting many months, new doors were installed. 3. 7 cabinet doors that had to be patched after the handles were installed. They were fixed, some barely satisfactory. 2 doors need to be redone; they did agree to re-patch it again. Still waiting. 4. My wall microwave was not level. They did fix this. 5. I had a chip on 1 of the cabinets, that they touched up. The color does not match. I feel this is unsatisfactory, and they just give excuses, they are not going to fix this. 6. Factory defect on the base of 1 of the cabinets. They did agree to take care of this. Still waiting. 7. The cabinets/spacers around the dishwasher was unacceptable. They have fixed this. 8. I feel that they did not measure my cabinets appropriately because, the upper and base cabinets are not parallel. I have a 3" spacer and 2 inches free on the wall on the top. The, next size up from 1 of my smaller cabinets, would have made this perfect. They gave me an excuse, and not willing to work with me to fix this. 9. The epoxy that holds the dishwasher to the countertop detached. This did not even last a year. They agreed to add epoxy again, still waiting. When opening and closing the door it is rubbing against the cabinet causing damage. 10. A piece of the toekick detached. Did not last a year. They did agree to attach the toekick. Still waiting. Josh and Paul came to my house in May of 2020 to assess my issues. Paul came over again in the summer to make a list of the issues. I called before Thanksgiving and Josh told me, they can't do it this week, maybe the week after that. I called the 1st week of January 2021 and Josh said he will put me on the list, it has been almost a month and they have not fixed these issues. I live 2 minutes from their business, I can see their building from my house. There is no reason why they cannot take an hour to fix 4 issues. Every story has 2 sides, but pictures show the truth. As you can see, I have gone through a lot and none of this is my fault. I am very disappointed and very frustrated with this company. I would not recommend them; therefore, I give them 1 star. On a positive note, Surface Creations of Maine, who measured and installed my quartz countertop, did an awesome job with no issues.

    Working with the Marcotte family on our new kitchen has been an awesome experience, every step of…read morethe way. Josh was committed to designing a kitchen that was exactly what I wanted, made any changes along the way and ensured he found a cabinet finish that worked for my vision - not an easy feat! Paul is a talented installer and carpenter, he was able to work with ceilings and walls that are far from level and deliver a seamless installation, with cabinets going to the ceiling. You would never know my ceiling wasn't level given his flawless craftsmanship. I know it took a lot of work and he made it seem easy. Installation was fast, and the time from installation of cabinets to installation of countertops was only 2 short weeks! Our countertops will be installed tomorrow and we're so excited for the finished project. Thank you Josh and Paul for making this a truly wonderful experience. We love our new kitchen!!

    Paul W Brandt Fine Carpentry

    Paul W Brandt Fine Carpentry

    (1 review)

    We picked Paul Brandt Fine Carpentry because he had so many 5-star reviews, and because of the…read morephotos of his work shown here. We got lucky! He's a gem. His work is just as described, "fine carpentry". His attention to detail I've never seen before. He's fast, accurate, and most importantly, he can be trusted. We hired someone to build our cottage in Embden, but unfortunately a lot of the work was shoddy and embarrassing, but Paul was willing to correct others' mistakes, and there were many. He even corrected the plumber's inability to install our shower correctly! He can build anything, and his creativity matched mine, which I thought I had good ideas! Paul can visualize the best fit for every situation and more importantly, what will "look" the best. He customized our entire project: Reframed new stairway (dangerous, not to code), reframed crooked walls/ceiling, flawless drywall install/finish, floor to entire ceiling shiplap for entire 2nd floor En Suite, installed LVP flooring, designed/created custom push-latch doors that seamlessly blend into the walls for storage areas, customized built-in coffee bar area with antique buffet, framed windows/doors per out specifications, pantry shelves, 3 custom closets with shelves, installed 3 doors (even gave us an antique door turned into sliding "barn door", designed/installed a huge, stainless range hood that no one else would, replaced cedar v-match siding where a window once existed (due to new stairway) and even a lean-to over the hot tub outside! We feel very fortunate to find Paul here, and I can't recommend him enough. He is a gentleman, he's respectful, and he will treat you right, and that's something rare! What I like the most about Paul is, he's honest, hard-working, he shows up on time and calls you to let you know when he'll be there. This has never happened before with other contractors! Photos are coming soon

    From the owner: 40 years experience and I am hands on for every project large or small. I specialize in custom…read moreinterior trims and hardwood stair installations as well as kitchen and bath remodels, home additions and more.

    Aubuchon Ace Hardware

    Aubuchon Ace Hardware

    (6 reviews)

    $$

    I have been a regular customer of this Hardware chain store (since 1987) and I can sincerely say…read morethat the service that I have received over the years and continue to receive has been extraordinary. The Waterville store is always very clean with shiny floors and is always well stocked and properly lit . Rarely are they out of an item that I have an instant need for. Greeted by friendly faces who are always eager to assist and even though I am well known to them; I still am greeted and asked if I require assistance. Bought to much or the wrong item or simply changed your mind, NO PROBLEM, you get your choice either a replacement, money back or account credit...merely bring your receipt. This type of service and attention is rare is today's business climate; even from entities that claim they provide customer service. First you have to know what customer service is before it can be rendered and the store manager is responsible for that training and making certain that the corporate policy of customer service is adhered to. I believe Aubuchon is the epitome of how to render knowledgeable, authentic, genuine and personal customer service. Now, they don't have everything that the big box stores have but they have enough to take of almost anything you require and if they don't have it and I if you can wait they will get it from their Massachusetts warehouse. Hint: Get on their e-mail list and receive weekly incentives and promotions.

    I stopped by the Waterville store to have my chain saw sharpe. I was told they no longer sharpen…read morechain saws.

    Ware Butler Building Supplies - buildingsupplies - Updated May 2026

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