On 31 May 2022 I signed a contract with Gallery Kitchen & Bath, hiring them to remodel my kitchen…read more On that date I gave them a fat check to cover the cost of materials plus part of the labor costs. The job was finally completed on 23 August 2023. That is 1 year, 2 months, 3 weeks, and 2 days (450 days) to complete the job! I was told up front that it would take 12 to 16 weeks to build and ship the new cabinets. Other materials, I was told, are readily available locally. The 12 to 16 week window passed with not a word from Gallery Kitchen & Bath. Several more weeks passed with no communication. Eventually I received a message from Cody in the office giving me excuses but no further information. She said that as soon as she has more information, she will let me know. That statement turned out to be a lie! Several more weeks passed during which my new cabinets were shipped to Gallery Kitchen & Bath and stored in their storage room. Cody did not contact me to tell me of the arrival of the cabinets as she had promised. I continued to impatiently wait for information which never came. Phone messages went unanswered, e-mails went unanswered. I drove to their storefront during normal business hours to find the door locked and nobody inside. I thought they might have run off with my check. I filed a claim with the Registrar of Contractors. Filing a formal claim finally got the attention of Nicholas, the owner of Gallery Kitchen & Bath. We had a meeting with an agent from ROC, Nicholas, and me. At that meeting Nicholas gave lots of excuses and apologies and promised me that he would start work on my project as soon as he finishes up other projects. In the presence of our ROC agent, Nicholas looked me in the eye and told me that he plans to start working on my project around the first week of March, 2023. Once he starts working on my project, that will be the only project he is working on until completion. There will be no interruptions in the workflow for my project. That statement also turned out to be a lie! Five months, 1 week, 6 days (166 days) later the job was finally complete. Obviously, there were a few interruptions! One day after completion I received a message from Cody. She was in a hurry to get the final payment that I owed. Gallery Kitchen & Bath was in no hurry to work on my project, but they were certainly quick to demand my final payment. In fairness I must say that the work that was performed in my home was very good. The workers were conscientious, knowledgeable, helpful, and detail oriented. I have no complaints at this time with the quality of work. Because of the lies, horrible scheduling, and absence of communication, I would never recommend Gallery Kitchen & Bath for any job.

Gallery Kitchen and Bath updated our kitchen which is open to the great room. The work was done…read morepre-pandemic and everything went perfectly. The backsplash was challenging as I used large 12x24 ceramic floor tiles with inlays of glass/metal/ceramic small rectangular tiles behind the stove and interspersed elsewhere. Their tile person was fanatic about making these inlays set at the same depth as the floor tile, and even cut and rearranged the sheets of small tiles behind the stove for a more random look. The cabinetry is perfect. The glass special cut bar that sits over the quartz countertop came out perfect too. We could not be happier with the results. They also fixed our remodeled shower floor (it leaked) when they hadn't even installed it. There was a change of ownership right in the middle of this project and the people who did our bath remodel dropped the ball. Gallery Kitchen and Bath (thank you!!) took the shower floor down to the base; repaired that so the water would drain properly, put in the correct drain, and now the shower is functioning as it should with no leaking. Yes, I knew what I wanted for each project and did not depend on them too much for design, but for construction and pulling everything together. We would use this company again any time. Highly recommend.

This is the worst return process I have ever experienced. I purchased four barstools online and I…read moreput one of them together so we could see how it looks in our home. My wife did not like it. When I called to make the return, I was told I had three options. One option was to pay for the four separate shipping labels I needed to get at a cost of $248.14. despite the total of all four barstools was $623. The second option was that I can make one return per month as a member and since I wasn't a member, I could only do that if I became a member. The person on the phone said it's free to make the return but I had to pay $19.95 Plus tax to become a member in order to make that "free shipment". And I could only get store credit . The third option was that I could go to any carrier I wanted and pay for them to ship it back. None of these options allowed me to take it to any store as I was told there are no longer any stores. That was false. I also had to disassemble the one barstool that I had assembled, and I needed to make sure they were all wrapped up and placed back in the box in the manner in which I received it! That alone is a very special talent. Given that this is Presidents' Day weekend, and I wanted to take advantage of the sales that we're going on, they could not expedite anything such that if I wanted to use the store credit to now purchase a different set of barstools, the timing of their process would not make that happen. And we noted that the same barstools we looked at went up $50 per barstool from the pricing. It was the other day. The return process was that once they received the boxes in hand, they would take up to five days to review and determine if everything was satisfactory and then if it was satisfactory, it would be another 24 to 48 hours to actually get any credit. Basically we would miss the window of the sale. On the phone I was told that if they could see that the item was scanned, they would give me the credit early so that I could use the Sale pricing but then in my follow up on the email after having shipped the items back that was reversed. This is absolutely the worst return experience I have ever experienced in all my years of purchases in store and online. ! If there was a way to give zero stars I would. These people are absolute crooks !

Just stopped by to look for a Rowenta iron. They had 3…read morestyles, the one I wanted was there but it was on the shelf as new, but a return. No back stock. Keep looking.

I bought 2,000 Sq. Ft. of laminated flooring. They show you only the front of the slabs and it was…read moresold as a waterproof material. When we pick it up we're surprised that the backing was cardboard, so no waterproof at all. They said it was especial order (since they don't have a warehouse, everything is special order: No returns). We decided to use it all over the house except in the kitchen and bathrooms to protect our warranty; so, our leftovers were higher than expected. When we tried to return the close boxes, they said again: no restock materials on special orders. I tried to explain the origin of the problem and Celia, the saleswoman just said: NO RETURNS ON SPECIAL ORDERS. And hung on me. My advise is to search for other source for materials supply.

Customer service abounds here (they haven't forgotten what that is!) Very helpful and kind folks…read morewho seem to really know their inventory.

Once again, this company has worked with me. I had a few little nicks in one side of the stone --…read morebeing its natural -- and they sent out a tech to make it just right. Just professional all the way.

The team at Arizona Cabinet and Countertop has gone above and beyond making my kitchen remodel a…read moresuccess. They even coordinated with my contractor, Zane Leiber (520) 245-3321, to ensure that we would not be without a kitchen for long. Dan even surprised me by showing up on demo day to ensure that Zane and his crew understood our vision. If you want a stress-free and seamless remodel, big or small, I would highly suggest these folks.

This review is long overdue. Since 2014, Mike, Agapo, and their professional crew of master…read morecraftsmen have installed granite countertops in three of our homes (2014, 2019, and 2025). We simply could not have been more pleased at the completion of each installation. Mike and Agapo are true experts in their specialized field. Brenda (in the office) is extremely helpful and accommodating. The installation teams have always been detail-oriented, efficient, polite, and highly respectful. Their finished work is always a true work of art. This is the type of business we rarely see these days. This is a family-owned business and it shows. These folks are fair, honest, and completely transparent. They take complete ownership for everything they do. Everyone at the firm clearly takes great pride in their finished product and their customers directly benefit from that pride. Their expertise has completely transformed three kitchens, six bathrooms, and multiple display surfaces in our three homes. We constantly enjoy complements on our Granite Kitchen & Bath countertops. It is without reservation that Granite Kitchen and Bath enjoys our highest recommendation. We cannot say enough positive comments about this business. With each new home purchase, we have always gone back to Mike and Agapo because we know the quality of the finished work we will enjoy for years to come. And if we ever purchase another home, you can bet we will be back to see Mike and Agapo again. We are customers for life. There is simply no better choice anywhere around Southern Arizona for breathtakingly beautiful granite fabrication and installation. Thank you, Mike, Agapo, and Crew! George & Brooke Cox

Granite Kitchen & Bath is the bomb!!!! Mike is amazing, so…read morehelpful. Juan and Raphel, the demo & installers, were very respectful, kind and really worked their butts off. The plumber they use is such a professional and super nice. The office ladies are on the ball and get things scheduled very efficiently. Not to mention they are sweethearts. I HIGHLY RECOMMEND THEM!!! My kitchen counters and back splash are AMAZING

Sandra, our designer, has been so professional and helpful. Her ideas and designs were beautiful…read moreand functional. She is very easy to work with and has been patient with all of my questions. It took us 6 weeks to finally sign the contract and put down the $6000 deposit for our mater bathroom. During that time she has reconfigured the designs and charges 5 different ways. I will check in again, when the work is complete! So far, we are impressed. We think this design studio is about 1/3 more then putting the project together ourselves but we look forward to amazing results.

I am highly disappointed in the lack of respect and communication that I received from the General…read moremanager, Matt. I am an older, single woman who wanted to get a couple of estimates for a modest remodel of the kitchen in my mother's home. Arizona Design was one of the companies that came out. Matt was very nice, informative, seemingly knowledgeable and promised an estimate soon. He understood I had a time frame for having the work done. After a couple of weeks, I left a voice message inquiring how the estimate was going; after three weeks I sent an e-mail and requested a reply....now it's a month and I have not heard a word. I find this totally unprofessional and irresponsible. Is it because it was a small job comparatively; is it because I am a woman and don't know very much about design or remodeling, is it because I told him I was on a budget???? I will never know. If he didn't want to or couldn't do this job, all he needed to do was say so. I would have moved on. In my older age, I want to speak up when there is an inequity, poor performance, lack of respect and people not doing their job. Would he like his wife or mother to get this type of treatment? My first impression of you was unfortunately wrong. I would be leery of Arizona Design. The ads are full of proud accomplishments, but they can't replace good communication, integrity, respect and civility. Yvonne

Fantastic experience with this company! Before Trinity Kitchen & Bath, I never had any experience…read morewith a countertop install, so I was not sure what to expect. From the first call with Jesus to the install I am very impressed. I told them I am on a tight deadline and they delivered (only a few days!) Later I found out that he have to pick up the quartz himself in Phoenix in order to hit the deadline. Great friendly guys, with great skills and attention to detail! Love love my new quartz countertop!

From the owner: Bathroom remodels Kitchen remodels…read moreCustom countertops and fixtures

We went here to look for a kitchen sink to go with our new countertops. The building doesn't look…read morelike much from the outside, but once you walk in there are displays all over. Kaylene worked with us to find a sink we'd be happy with. She patiently worked through the numbers for a few different sinks. There was no pressure and she told us to go measure our cabinet and give some thought as to what we'd most like. We picked it up last week and think we'll be very happy with our choice. It wasn't cheap, but the quality will make it worth it.

I got a call this am. A couple more items from the list came in yesterday. I was asked by a…read moreYelper how the master might look when done. I posted a pic of the example we will use. Same Vanity.

We need two bathroom lights over the new mirrors we have coming…read more Here they are were on sale and in stock. 3-5 days , free shipping. This will work Give me two Thanks to Leonard For patient assistance.

If I could give zero stars I would and I urge you to avoid FergusonHome Tucson at all costs. My…read morehusband and I are planning to do a major kitchen renovation. I contacted FergusonHome in Tucson and spoke with sales representative Lindsey Peterson. At first I thought that she was quite helpful, but then I realized that she was disingenuous (at best) in her communications. For example, she told me that there would be no shipping charge for the delivery of our two cast iron sinks. I was delighted and thought that because we were ordering so many products from them that the shipping was simply included. However, that was not the true or complete story. I later learned that Ms. Peterson did not disclose to me that there might be an option of "white glove" delivery service in my area, which meant that while there would be a shipping charge, my heavy sinks would be delivered into my garage and not left at the end of our long driveway. Considering that my husband and I are of retirement age and we live in a relatively rural part of Arizona, this information should have been made clear to me. Her suggestion that we find friends to help us move them was outrageous. And even if delivery into our garage were not an option, she should have described and disclosed this information from the beginning. The story gets worse. To further complicate matters, Ms. Peterson told me that the Delta faucets that they offer have different (superior) components than the Delta faucets that are offered by the box stores. She told me that, for example, the Home Depot offers lower prices because the quality of their products is inferior (i.e. made of plastic and not steel.) Since I have used Delta faucets for many years, I called Delta directly and was told that 1. This is patently untrue and 2. Coincidentally, places like Ferguson (the Delta agent mentioned their name specifically) often make this assertion which is simply untrue. When I questioned Ms. Peterson about it she was unable to offer a rational explanation for the tall tale that she told me. When I asked to speak with a manager about it, I was connected to Kendrick Peters. He told me that "they can only go by the information that is given to them." I made it quite clear that I was willing to pay a little extra in order to get assistance and service from Ferguson, but I did not want to be misled or straight out lied to. Following that, I came into the showroom to look at drawer pulls and knobs and the sales clerk on the floor at the time (a man, I did not get his name) told me that "only OCD people would see a difference between champagne bronze (which is what I wanted) and their brush gold products." I was completely offended by that for countless reasons. I would have preferred that he tell me that they do not sell champagne bronze products at all. I cancelled my complete order and then had to persistently call and email them in order to get my refund. It took over a month for them to issue my credits. In short, the staff at FergusonHome Tucson only want to make a quick sale, are uneducated about their products and services, and, quite frankly, lack adequate training and social skills. May I suggest to Mr. Peters that he find a way to refrain from using the word "like" three times in every sentence that he speaks. And don't tell me "Gotcha" like I am a teenager. My recommendation to everyone here reading this is to go to a different showroom in Tucson. DO NOT USE FERGUSON HOME FOR ANY OF YOUR RENOVATION NEEDS. NEVER EVER.

Geof and his team do incredible work. Their pricing was fair, we found a slab we wanted and they…read morewere able to source it for us. They made the job simple. We have been redoing our kitchen and this was the first installation that went without a hitch. Can't recommend them enough. Kitchen countertops, bathroom tops, fire pits, etc. If it's made of stone, they can cut and install it. Have several more projects in mind, for sure will be going through GMT.

Super happy............from Erika who scheduled (and rescheduled when I had out of town guests) to…read moreJeff who templated, to Sean and his crew..........all were professional, super nice, and very, very punctual. Would have given more stars but was only given 5 as an option!!