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    Blackwatch

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    Ask the Community - Blackwatch

    Homestar Security ADT - Congratulations on your new home and your ADT alarm system.

    Homestar Security ADT

    (17 reviews)

    Southeast

    One of our smoke alarms starting going off almost a week ago. The batteries needed changing…read more Despite our best efforts, and even with the ADT rep on the phone, we could not get the unit to reset and stop the shrieking as we chnaged the batteries. Finally out of frustration we asked to have a technician out - cost = $59.95 just for coming out. He gets here today and after checking things out said we could not get the unit to reset because it was defective and needed to be replaced. So ... their defective unit we're still on the hook for $60+. While he was here we asked for the batteries to be replaced in all units so we didn't have to deal with this again. After going through the house he said we did not have ANY smoke alarms upstairs and wanted to charge $200 to place one up there. Walking upstairs I pointed to 3 that are hard wired in.When we called him on this he said yes, they are smoke alarms but not ADT alarms and I'm onlu concerned with ADT so if you're asking me you have NO alarms upstairs. Um, not true, but ok. Less than an hour after he left we had 5 CRITICAL alarms all trigger at exactly the same time. We called him to come back and he said it would be an addition $59.95 and it was probably that we had a radon leak somewhere. After 3 addiotional calls to the customer service number we have been denied our requests to speak to a supervisor. They agreed to send someone back out but informed us it may be the same man despite our saying we never wanted him back in our home again. At this point I just want to disconnect them and move on from his horrible experience. As soon as we can get a new life line medical alert system set up for SO we will be dumping them.

    I'm not sure about the Homestar, but ADT took my deposit, the equipment was too difficult to self…read moreinstall, they sent a return label and then went silent. Over 6 months I have tried to get my refund, every time I call they say yes, we will refund your credit card for $488.00 and then nothing.

    Elite Security - Bullet security camera

    Elite Security

    (8 reviews)

    I cannot recommend Elite Security enough! We recently had an issue with an Ethernet cable run in…read moreour house that was causing connectivity problems, and even though this wasn't directly related to their typical security and surveillance work, they were incredibly responsive and helpful. Sam was exceptional--kind, thorough, and genuinely generous with his time and expertise. He not only identified the issue but made sure we understood our options for fixing it. Their willingness to assist, even on something that may not be as large of a job that they're used to working on, speaks volumes about their commitment to customers. This experience left us completely confident in their dedication and technical skill, and it's so reassuring to know we have such a trustworthy company in our corner. Elite Security has proven they go above and beyond for their customers, and we'll absolutely be turning to them for any future security or surveillance needs.

    New to the area, Yelp led me to Sam with EliteTech Solutions to get our TV mounted in the living…read moreroom. Sam was super quick in responding to my Yelp message inquiring about pricing, scheduling, etc. He was also significantly cheaper than the other companies I reached out to. I reached out to Sam on a Tuesday and tentatively scheduled a Thursday install. On Wednesday he messaged me saying he had a cancellation so would be able to fit me in that afternoon - even better. He was in and out within I would say about 15-20 minutes. Very efficient and very professional. He did a great job and I will definitely keep him in mind for the future.

    Blackwatch - security - Updated May 2026

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