fast and efficient, plus friendly service response with questions answered professionallyread more

Very respectful of your property. Meticulous and knowledgeable about chimney repair. Hired them…read moreto repair my chimney flue with Heatshield. The crew were very responsive to questions asked and about the process. Showed photos of the process as they worked. They went above and beyond to provide quality service and workmanship. Highly recommended.

The tech showed up on time. He was skilled, polite and he took the time to go over ball 3 flues…read morethat I needed to have cleaned and explain what he was going to do. He also took before and after pictures of each flue to show what he"d done. Prices were fair, and he did exactly what I requested without trying to sell me on anything extra. Excellent service.

do not use them. Their vacuum that sucked up the soot blew up when we moved in trashing our…read morefurniture and walls. we had three estimates on the damage to repaint the ceiling and walls impacted, plus the furniture, and they NEVER paid us. please feel free to reach out if you have any questions

The most obnoxious service person you could imagine. The didn't do what I called them to do. Just…read morecleaned the logs and stacked them in the stupidest configuration. This after waiting 2 months for an appointment. And the worst they said If I call them back and the logs are moved they will charge extra. What a joke. I would never ever call them again. If you need service for your gas fireplace call ANYONE else!

About 2 years ago we got a quote for $4000. I went in there today because we had our gas run and…read morewas expecting to pay a little more, but not a price gauging amount making it now $6000. The salesperson was nasty. He looks at the paperwork and says well that's not the price now. You are looking at least $6000. If he had been nice about the way he said it I might have had a different outcome. I told him he just lost my business and that price was ridiculous. He yelled something back to me and I walked out and told him to F off. I was FUMING! If the salesperson was this bad, I can't even imagine the service. STAY AWAY!

We've had a jotul wood stove installed by them for over 10 years now and we're very happy with…read moretheir recommendation as it's been a great heat source without the fluctuations of oil prices. Nicely done clean installation!

Had a great experience with Bowden's yesterday to conduct our biannual maintenance for our gas…read morefireplace. Friendly and efficient service engineer who arrived within the designated time window. Cost of the service was an excellent value for us to ensure our system is clean and safe for use this coming winter. Highly recommended!!

I am to old to do the thing I could do at one time, our gas fireplace was not lighting and I was…read morenot able to get on my knees and get the job done and then I found these guy. Matt & Scott came over and cleaned up the fireplace were very neat answered question and were great. I hope I will not need them again but it is great to know they are there. Thank you guys, it was so nice to put the fireplace on when we had some cool nights

This company is awesome. They delivery what they commit to in a timely manner. Their staff is…read moreprofessional and friendly. Installation was perfect. I would recommend this company to family and friends.

The installation went very smoothly. When we didn't love the way it looked they replaced it with a…read moredifferent set at no cost . Incredibly accommodating

Excellent experience from start to finish. We had a difficult project due to the space constraints…read moreand what we were trying to accomplish, but Ken explained everything very thoroughly, no rush or pressure, took his time and educated us. Jason spent over an hour with us sketching out exactly where all everything would go to fit among a lot of other components. The guys who came out (I forget their names, sorry) were great. Explained everything, careful, and did a great job. Super happy with the finished product. Thank you, KJB!

As property manager for over 30 years, it is rare to find a contractor who cares more about helping…read morea person as opposed to making money. Recently, I was stumped by an issue with one of my residents. While Bridgewater could've set an appointment and charged me a fortune only to tell me they couldn't resolve the problem, this contractor not only declined the work because they knew they couldn't help ultimately, they gave me competitor's names and numbers AND educated me on soooo much about the issue so I could make a better informed decision when the time came. I wish other contractors would take page from Bridgewater Chimeny's book and devote themselves to helping people!

Michael is a leader in the Chimney industry. If you want an honest inspection of your chimney, you…read morecan't find any better than Bridgewater Chimney Sweeps.

There are a few things you want when shopping for a fireplace. 1) Knowledgeable Sales people 2)…read moreGreat Price 3) Great service during and post purchase. With that said, Ember Fireplace was all those things and more. 1) Knowledgeable sales People - Keith and Martha are like no other. Ember fireplace was the 7th place we visited (because my husband is the type of person that needs to SEE EVERYTHING before making a decision) and there is a DISTINCT difference in knowledge that this pair has versus anyone else. They answered all of my husband's anal questions and were able to provide education above and beyond anyone else. When Keith come over our house for measurements, he help adjust our fireplace design to optimize the air flow and heat from our unit, we didn't get that type of feedback from anyone else when we showed them the design. Genius! 2) Great Price - Beat all other places we went to! 3) Great service during and post purchase - Martha kept us in the loop on timing of our delivery (which took a while from overseas). Keith was fantastic with the install, doing and redoing anything that wasn't perfect, adding stones and being patient with me and I angled them over and over. If you are in the market for a fireplace, and you want people that know what they are doing and are a pleasure to work with, this should be your first and only stop. I'm happy to be done with my fire place, but even happier about my experience with this team.

I rarely leave negative reviews , but this has been frustrating and just completely disappointing…read more Be aware! I was asked to do a 75% deposit back in Nov 2025 to be able to rush the fireplace for a Christmas install. After i made the deposit communication nearly disappeared. I had to physically show up to their showroom to get answers. Christmas install never happened. They promised January install, again, did not happen. They offered a discount for the one last chance on doing the "right thing" we gave them the benefit of the doubt and agreed to a February install... then again, no show no call! After that, i was promised a full refund within a week. No refund within the week occurred, after sending a certified letter, they returned half of the deposit... We're in April and a significant balance is still outstanding! Despite multiple follow-ups and patience on my end, this has not been resolved. I've now had to move forward with formal action to recover the remaining funds. I'm sharing this so others are aware and in hopes the company will resolve the matter promptly.