Dean is an awesome property manger. I work with him on cross transactions. He cares so much about his clients people. He takes hours out of his day to make sure that all the maintenance requests are done! If you are looking for a live property manager that responds to calls and texts he is the best! read more

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This is a very negligent and unprofessional property management company. They took over the property I have been renting for over 4 years in September '21. On October 17 my refrigerator stopped cooling so I submitted a service request. I didn't hear anything back so I submitted a second request on October 22nd. I work 6 nights a week and do not have time to chase around property managers for them to do their jobs properly. I ended up getting an email in mid November asking for proof of renter's insurance, but no mention of the repair for the fridge. I provided the requested information and followed up about my previous service requests and lack of response. I was told I never submitted the requests ( I have screenshots) and was told it was my fault it had gone so long because I hadn't called or emailed. Apparently 2 service requests isn't sufficient communication. They ended up giving me a $100 credit to make up for the close to $1000 I had to put out to cover the combination of lost groceries and ordering food while not able to store anything needing refrigeration. During November I had talked to a refrigeration repair man at my job who told me to try using a blow drying on the freezer vent because it may be frozen over. I tried it and it improved the cooling. At this point the service appointment is a few days away, (the monday following Thanksgiving, over a month of no fridge) so I kept the appointment so a technician could confirm if the issue was really resolved. Fast forward to this month and my rent is almost $200 higher because they charged me for the service appointment as well as the $100 credit I was given for the loss of food. They said I lied about the food! I called them and told them I'm taking legal action due to the negligence and their continued treatment of me and they turned around and eliminated the extra charges only to send me a 30 day termination notice! It's dated at the end of my lease in April, but they are basically telling me I can't renew in retaliation for taking them to task due to their negligence. Daniella is extremely unprofessional and denied the existence of my service requests until I furnished screenshots. During my call disputing the charges, she handed Dean the phone, who then began to yell and cuss at me without knowing the full situation. Most unprofessional property management I have ever seen. DO NOT do business with these people. I will be taking action and welcome anyone else to join me who has been put out by this criminally negligent company. This is all current as of today. read more

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Not sure what's up with the negativity towards BlackRoc PM. I rented from them for almost 7 years, the same house, with the same homeowner and I never had an issue getting anything taken care of from both a maintenance standpoint or when I finally had to move out due to the homeowner deciding to sell in the current market. I took care of everything I was required to take care of based on the signed lease agreement and was held accountable for those requirements, even the ones I myself missed and took responsibility for, which is the entire point of having the lease. They were all (Dean, Kristen and Daniella) always fair and prompt during any and all interactions. I never had an issue getting in contact with them, as they have multiple ways to get in touch with them, via phone, email, text, the website (which has had some hiccups, which can happen with any kind of acquisitions), I always sent requests via all 3, in case one of their systems were possible down or they didn't have access to them. People are always quick to throw shade or not tell the whole story, especially here on yelp, Dean, Kristen and Daniella were never ones to shy away from helping their tenants in my experience. I would have kept renting from them if given the opportunity, as they were one of the best property management companies I've dealt with in the almost 20 years that I've rented houses, apartments, cabins, AirBNB's, timeshares, etc. read more

I have been renting from blackroc for over 2 years now and I'm getting ready to move. I just want to say as far as the team over at BlackRock they've been nothing but helpful and they always get back to me within 24 hours if something needed fixed or if I had a question about anything Chandler extremely flexible with my Landscaping options. The homeowner does have a home warranty which was kind of a pain to deal with but every time I had a concern blackroc always took care of it. I highly recommend Dean and Daniella. They've been nothing but helpful read more

BlackRoc Property Management - I'm going to miss my backyard. - Property Management Near Me - Phoenix, Arizona

This company is horrible at communication, and are very unprofessional. They use personal excuses which isn't acceptable. Home and work should be kept separate no matter the circumstances. This company will make you pay 750+ in cleaning charges. It doesn't matter if you spend hours cleaning, they don't care. We told the company weeks in advance that we would like to schedule a walk through upon moving out. Not only did they disregard our request to be present during the move out inspection, but they charged us 8 days rent for the supposed time it took to clean the rental, even though we turned in our keys at the end of the lease with no issues...or so we thought. read more

Happy to report a great experience with owner, Dean, and Property Manager, Daniella. I was under the care of Dean and Daniella for close to three years and was always treated personably and with a sense of urgency should I have a question or concern. They know me by name and made me feel important with any and all interactions I had. These are good people and I highly recommend their services! read more

The two property managers we've had the misfortune of being placed with are awful. They are terrible communicators and appear to be not very bright. I am truly sorry for anyone else who gets stuck with them. read more

Horrible customer service and reliability. Very unorganized do not receive call backs. I rented from one of their properties and they had very bad communication. When I moved out I left the house clean and landscaping done as requested. I asked about security deposit and was ignored. Then rent was taken out of my account after I had moved out. Took them over a week to issue credit and 3 weeks later I still haven't heard a word As to when I'll be receiving my deposit. DO NOT RENT FROM ANY OF THEIR PROPERTIES. They take zero accountability read more

I want to say thank you to Dean and Kristen. I have been through several property management companies who dropped the ball on many occasions and also scammed me by marking up the cost of repairs to my property. This is a class act establishment and I would and have referred them to many of my fellow investors. Thank you Chris read more

Best property management company! Daniella, as busy as she is, always made time to answer our questions and kept our stay stress free. Renewing our lease was super easy! Unfortunately, we had to relocate. Daniella and Dean worked hard to make sure we got back as much of our deposit as possible! Class act until the end! Thank you for everything! read more

Been renting from them for about two years. Any problems I have had Daniella is on it immediately and a vendor is contacted with an appointment either the same day or the next. read more

I wanted to say from my experience I've had great luck with this management company. They've gone above and beyond to make sure my rentals are kept up and they really do look out for me when it comes to finding an honest and reliable tradesmen when something needs to be repaired. Thank you Dean, excellent job! read more

Let me start with the typical, I NEVER take the time to write reviews and it's true, PLEASE READ. This is by far the WORST property management company I have ever had to deal with. Daniella and Dean were rude and unprofessional from the beginning. I called Daniella about an issue at the property I was renting and she literally SCREAMED at me, screamed, a working professional and then would disconnect the calls. I am a strong willed personality and am fairly straight forward with things due to my limited schedule as a single mom, I just don't have the flexibility they seem to think I should have. I would have what I thought was a normal conversation to arrange a repair, with different days and times discussed in a professional manner and then when I spoke to them again Daniella would accuse me of horrendous behavior that I, as an adult, would never exemplify to another professional. When COVID hit, I had to break my lease early, I let them know ahead of time with plenty of notice that I would be unable to pay rent and instead of squatting would prefer to find a new tenant. They agreed to waive their fees if I found someone to take over the remainder of the lease, which I DID. I kept the property in better condition than it was in when the keys were turned over to me. I had a bi-weekly housekeeper, no pets, and worked full-time with a one hour commute and split custody of 3 kids. Needless to say, we spent very little time in the home itself. Upon my move out I deep cleaned EVERY square inch of the home. The inside of the oven, the fridge, wiped down inside drawers and cabinets, deep cleaned bathrooms, the WHOLE chi-bang. I knew I needed my deposit money back, single and now jobless mom. There was a small amount of chalk left on the back wall because my kids took to it as a hobby during quarantine, nothing some rain wouldn't have washed away as I had already sprayed it down. The yard had been recently maintained, it wasn't perfect but as I stated, it was in better condition than when I had moved in. Which by the way, Dean was cleaning himself (NOT professionals) the day I got my keys. He was walking around with paper towels stuck to the bottom of his filthy feet "mopping" the whole tiled downstairs (you can't make this stuff up), the carpets weren't professionally cleaned, there was hair in all the bathrooms still. BUT I needed to get moved in and knew I had housekeepers and I would clean it up myself after moving in anyways. I notated EVERYTHING on my move in sheet. Every knick on every wall, the fact that the baseboard were dirty, all of it. They robbed me of my deposit money claiming that none of those things had been cleaned or done. I got a bill for $300 for a YARD CLEAN UP - this is a yard with zero plants and zero grass, excuse me? I also got a bill to clean carpets that HADN'T even been cleaned for MY move in! Then I also got a $400 - YES - $400 bill for a housekeeper to clean and ALREADY CLEAN HOME! Yet - Dean cleaned the home himself for MY move in. I have sat in how to handle the situation for months and will 100% be taking them to small claims court. Anyone who set foot into that home during my time would tell you that it was spotless and well maintained (mostly due to my OCD and Anxiety disorder). To rob a single mother of 3 of deposit money even after I had a conversation with Dean the day I got the keys and he said and I QUOTE "the tenants always say they clean so they get their deposit money back but I always have to come in to clean it more, but we've never kept their money because we know the costs of moving". A few days before I moved out, my oven stopped heating, I let Daniella know it was broken and she said they would have it looked at. Luckily, it started working again on its own so that I could continue to cook for my CHILDREN the last week we were in the home because Daniella never made any attempt to communicate a repair. They way they run their business and how they treat their tenants is disgusting and they should be ashamed. read more

This has to be the worst property management company I have ever encountered the real estate agent showed me a rental home managed by them it's smell like dog P very strong I asked to have the carpets replaced they were very nasty and told me that any improvements they did would cost me. Additional monies and if I didn't like it I should simply move on very rude even the realtor I used suggested not renting from them it seems like trouble!! read more