The price for their service was to high. Told we needed $8000 to repair septic , was told we needed new system. Called another plumber and the cost was less than $400, just needed a small part and a few wires read more

We had some plumbing repairs we needed fixed under our pier and beam home. I was told she could have a tech out at 8:00 on 7/3. I text her the pics from the hor spector right after I hung up the anone. At 8:24 on 7/3 l text to see if we were still on since no one had shown up. She said yes, having a meeting and then they will load up the truck and head out. They showed up at 10:10, over 2 hours after what I was told. Asked Tim if the office gave him the pics, he said no. I provided print outs for him. Walked him to the access openings, which are located near the plumbing areas (bathrooms and laundry room). He made a comment that they charge extra for crawling under the house. That made no sense to me and kinda made me upset. I told him that I had an appt at 11:30 and had to leave around 11. I left at 10:45. He called me at 10:54 with a quote. It was over $2,100. I about died! Told him that seemed way too high and I would have my husband call him to go over it. Jeff spoke to him and called me back. He said it seems really high but they are already there and we need to work to be done. So he approved it. I got a call from a lady at their office at 11:15. She said she had listened to my phone calls with the tech and sensed that I was concerned about the price and frustrated. I explained yes, I was already frustrated about the lack of communication about being over 2 hours late. It was now pouring down rain, which the tech mentioned. Wouldn't have been a problem had they been on time. I explained that he wasn't given the pictures of the problems the inspector found. She never apologized for the miscommunication, being late, none of it. She did tell me she could save me 15% off this bill if I joined their membership. I about died, you've got to be kidding me! Why the hell would I call you again?! You'll lower the bill if I join your membership?? So the guys got here at 10:10, left at around 11 to get parts in Sherman. Sherman is about 25 mins from my house. So let's figure they got back around 12:15. At 1:28 he said they were ready to get into the house for the last part, replacing a strainer in the tub. I raced back from Sherman. Got back around 1:50. They were sitting in the truck waiting for me. I explained that the tub was resurfaced and they need to be careful not to damage it. When the tech finished I went into the bathroom and notice some kind of yellow markings or drippings near the drain. I couldn't get them to rub off. I asked the tech about it. He said they didn't do it, must have been there before. I said I know it was not. We don't use that shower much and I am extremely careful with what it gets cleaned with. That went no where, dead silence. He left. So maybe 2.5 hours of work, billed $2,122. Bills says - Remove and replace up to 3' of exposed drain pipe - 2 x $699.00 so $1400. Replace shower drain and trap with access - $529 Materials used were $185. So the materials added up to $185? What did you buy? No breakdown on this. This job should've cost around half this! No breakdown on the bill tells me that! The techs were very nice guys but this company is a rip off. I do not recommend them, nor will I ever call them again. We needed this job completed is the only reason we paid that ridiculous amount of $2,122. Beware if you choose to call this company. This was our first and last experience with them. read more

The technician did his job but the "standard" price of $260 plus a $68 service fee for a little over an hours worth of work is outrageous. Will use an outhouse before I use Blackburn plumbing again! read more

Called them to have septic system pumped. They could not find the septic tank after 2 separate visits! The next day they sent a plumber that was to have a septic line camera and would be able to detect the septic tank. . Two guys spent 4 hours or so looking for the septic tank. Nothing. Additionally they removed a toliet in our home and said they did not have the part to fix it. So they left without replacing the toilet! read more

Waited almost 9 months for them to come get their pressure pump that didn't work and still after they came and got their pressure pump they have not given us our refund. Makes excuses that they need to find out the price of the pump but we went there showed the invoice and they still bs around. read more

My recommendation...contract these guys AT YOUR OWN RISK. I just built a new house and this company was used. The crew they sent out to work on my house did NOT do their job. To say that the work they did was unsatisfactory is an understatement. 1. When they installed the bathroom drains (I had to buy separate drains to match the faucets), they were not flush with the bottom of the sink. Because of this, whenever you wash your hands/brush your teeth/etc., not all of the water drains out. I went to Lowe's and bought the stuff I needed to fix this myself. I thought this might be the worst of it...boy was I wrong. 2. The day we moved in, my wife turned the A/C on. About an hour later, she noticed our pantry had water in it. I looked in the hot water heater closet and the drain pipe from the attic unit was just HANGING THERE!! The condensation from the unit just drained right into this closet, onto the floor and under the sheetrock into the pantry. We are LUCKY my wife saw it when she did or it would have been MUCH worse. I had to use rope to tie the drain pipe to the side of the hot water heater so that it would drain into the hot water heater's drain pan. 3. The hot water heather drain pan was set up to drain RIGHT INTO THE GARAGE! These guys did not install an exterior drain pipe! Now I have to have another guy come out with a hammer drill to drill through the wall AND brick to the outside of the garage in order for it to properly drain. 4. Just when I thought we were done with plumbing problems...my wife decides to run a load in the dishwasher. After the cycle, NO WATER HAD DRAINED! After about an hour of reading and research (I am no plumber), I found the problem. Whoever installed the dishwasher did not punch out the drain plug before hooking up the drain pipe - a rookie mistake. Any water that was forced through the drain pipe just came right back into the dishwasher. 5. When the "plumbers" installed the toilet in the guest bathroom, it looks like they tried to outline the toilet with a permanent market. This would not have been a big deal except for the fact that we did stained concrete floors throughout the house and the floors were basically done. Now, instead of stained concrete, there's permanent marker. Fantastic. I feel like I should have an ACTUAL plumber come out and inspect all the work that was done so I know what else is wrong. read more

Called to set up an appointment. Was told they would come Friday and would call beforehand with an approximate time. Friday afternoon I still hadn't heard anything so I called again. The lady I talked to said she was having trouble finding the account and asked if she could investigate and call back. I never heard anything, so had to hire someone else. read more

Whatever you do, do not use this company! They said they fixed the broken water pipe in feb 2014, my brother went to lake house and water was on but no pressure, called Blackburn and talked to the owner and he assured me that they would go out and fix the issue, I called back and Chris the owner said that it was fixed and that he fixed another issue at no cost because of the trouble we had gone thru! They also cashed our 400.00 check! Showed up to lake house yesterday and needless to say there is a new plumber fixing the broken pipe. I called Blackburn and the lady that I had talked to numerous times said she had never talked to me and that we were no longer their customers! Do not use this company!!!!! read more