Zero customer service. Now that Blackburn has purchased Allen Plumbing, this company has gone WAY…read moredownhill! I have called 5 times over 4 weeks and left messages for Shelly who kept telling me they would issue my refund which they never did. Received promise after promise, but no action and now they won't return my call. I also think their HVAC tech was incompetent as he wrote on the invoice that he could not locate the heat pump. WHAT???

The price for their service was to high. Told we needed $8000 to repair septic , was told we…read moreneeded new system. Called another plumber and the cost was less than $400, just needed a small part and a few wires

Absolutely outstanding service from Legacy Plumbing!…read more I had what I thought was going to be a simple toilet repair, but it turned out the toilet itself needed to be replaced due to some poor craftsmanship from previous companies. The last homeowner had a cheap toilet installed, which created more problems than expected. Jake was fantastic throughout the entire process. He took the time to explain my options, answered all of my questions, and made sure I understood what I was paying for rather than just pushing me toward the most expensive solution. What really impressed me was that Jake worked the cost of the work they had already completed into the replacement toilet, which saved me a significant amount of money. The pricing was very reasonable, especially considering the quality of the service and the unexpected issue we ran into. Great communication, fair pricing, excellent workmanship, and genuinely great customer service. I would absolutely recommend Legacy Plumbing, and especially Jake, to anyone who needs a plumber. Five stars all around!

The plumber did a very through and neat job. He explained everything he was going to do and…read moreanswered all of my questions. The total cost was within the estimated range. Will use Legacy plumbing again!

horrible service. They came out for a problem said they couldn't help which ok I guess but for…read moreanother problem quoted 7 grand and I got it done for 2 grand. Don't waste your time with these kids.

This company has a very specific way of doing business that, in my opinion, takes advantage of…read morenaïve consumers. They are friendly on the phone and prompt, but the first thing they do is examine the work and then tell you the price -- and then ask you to sign a contract that you will pay that amount. This seems like a fair way to do business, but it's not. What you do not know is that their pricing is ridiculously high. In my particular example, I was charged $350 for (and I'm not exaggerating) 15 minutes of work. It was a trivial job and they should have told me that. Instead, they relied on me being an unsophisticated home-owner who wants the problem solved and is too naïve to believe that any reputable plumber would grossly overcharge. When the work is done and you're like, "What? You're charging me that amount for a few minutes work," they remind you that you signed a contract. This whole experience left a bad taste in my mouth and I will never do business with this company again. Not only do I feel ripped off and taken advantage of by this transaction, but now I'm suspicious of every repair company. Contrast this with another plumbing repair I recently had. My garbage disposal was jammed. On the phone, he estimated it would $300+ depending on the problem. When he came out, he noticed that it was a very simple (2 minute) fix and then, rather than gouging me, said, "I don't feel right charging you our estimated amount. How about a $95 trip charge and $50 for the repair?" So different.

I never ask for a complete re piping. I paid 175.00 extra for the garbage disposal .The refill of…read morethe dig took 1 hour. regardless of how you want to sugar coat this, I paid over 1,000 per hour for the dig and refill, total of 4 hours and over 4,000$. I was told if you could reach the water leak from washing machine you would fix that also at the price you charged me for the leaks, which was a fair price., that was not an extra bonus you did for me. The cost of the dig and refill is what was extreme and my complaint. your service man Brian was very nice and understanding. I will give you that.

I called this company about a gas leak and got an answering service. Someone named Michelle called…read moreme back promptly. Explained it would be $79 just to come out and check things out, and give me a estimate to fix the leak. Which I agreed to. When the service tech arrived, he never stepped foot in my house. We walked around to the side. He explained what they were going to do. Spray soap on all gas connections, and the cost would be $599. If it took longer than two hours, the price would increase. Buyer beware! Shop your plumber, the repair cost is half of what these people quoted me under $300

The plumbers arrived on time and I appreciated that I was notified in advance to meet them while I…read morewas still at work. They did a great job servicing my water heater as it needed a flush after four years. Note that I was unaware of this maintenance was even needed! My bad! Thankfully it's behind me now. I also had them look at my sink disposal and two toilets. They provided good advice about the condition of a water valve on one toilet and after discussing price options, I decided to get the toilet pumps updated. Overall, they took just over an hour for all the repairs and then explained everything they completed by taking me on a "tour" of the repairs until I was satisfied. The service was exceptional even though I had questions about pricing in which the owner Jerry was able to discuss so that we were all happy in the end. Thanks Jerry for reaching out to me! The service is exceptional.

$425.00 ‍ Seems very pricey!…read more Wanted inside sinks looked At but not for another $250.00! No need to blame technician. - the price Is what you chap! I do better research before choosing my repair contractors next time!

This company came to us on short notice and arrived earlier than their ETA. They explained the…read moresituation and performed the necessary repairs exactly as they said they would and at a very fair price. I would call on this company again without hesitation.

Johannes showed up right on time with his assistant. He was very pleasant, very professional, and…read morevery knowledgeable about the systems he was looking at. He provided excellent support, and when it came time for the estimates, he gave me four very good options that ran the gamut from "Everything Possible" to "Very Specific Fixes." I am quite comfortable with the information he gave me, and I believe I can make a very good decision based on his solid input. Excellent job, very impressive.

The most friendly guys who explain everything that happened to what they did to fix it.read more

Very good and modest pricing Was on time for the job and did a fine job at it. Will hidhly…read morerecomend them. give them 5 stars ,Needed a part for the job,drove to nearest lowes and came back quickly and competed the job. Thank you

Highly recommended!!! Abraham offered me his free…read moreconsultation via phone call as he believed that my issue on my toilet was pretty minor and not necessary to spending expensive money. I was very moved on his honesty and kindness. So much appreciated. I will definitely ask him again if I need plumber next time.

I had a leak under my driveway at the water cutoff valve to my house. Gabe explained the issue and…read morewhat it would take to resolve the problem. I considered it a fair price and the work was done professionally and quickly. I will be using them for future plumbing needs.

Great work!!! They provided a quality fix at the best price. Calling them before anyone else next…read moretime!

requested a water heater replacement, did great work, fast, service as requested, great value…read more I won't hesitate to hire him again!! Thank you!

I hired Bobby to do a water heater install after an outrageous quote from another company. His…read moreresponse time was very quick, and much more reasonably priced. He was punctual and had our hot water flowing in no time! He and his wife Hayley are very nice and great to work with. I won't hesitate to hire him again!! Thank you!