The coffee is good. Cute store. My 2nd visit and not impressed with the staff. not very friendly and, weak customer service. Most likely I won't return. read more

I went to Black Rock today and had a really disappointing customer service experience. I'm a regular and usually order a caramel Blondie with two extra shots and slightly less sweet. Most of the time it's great, but recently it's tasted either overly sweet or like the extra shots were forgotten. When that's happened before, the staff has always been kind and willing to remake it without any issue. However, there is one employee (a blonde woman who often wears a Carhartt hoodie) who is consistently rude when I ask for a remake. She sighs, gives me dirty looks, and acts as though it's my fault the drink was made incorrectly. Today, I finally addressed how her attitude makes me feel, and she laughed and told me that every time I come in my drink is made wrong -- which simply isn't true. I am a regular customer, and I've never had issues with anyone else being disrespectful. The interaction made me feel uncomfortable and unwelcome. I understand mistakes happen, but professionalism and basic kindness should still be expected. Unfortunately, this experience has made me hesitant to return because I don't want to deal with that negative energy again. read more

I come here often on my lunch break and it's hit or miss on whether it's going to take 10 minutes to get my drink or 45. I use the online app in hopes that will make it easier for the staff to have at least a heads up of the order- however that is never the case. It is quite unsightly to have the person preparing food and drinks dig through a trash can to look for the receipt and then immediately go to making my drink. It is also very unfortunate that when waiting in the line for 40 minutes, having an online order placed, walking them through what items were on the online order, and then receiving it- that they give me sour cream instead of cream cheese for a bagel. Last visit I came 4 hours before close and after ordering a bagel was informed that they had turned the ovens off and i'd be receiving a refrigerated bagel (that was also soggy). There are 2 employees that are there that when I see them working I know my food and drinks will be handled with care but so many employees who seem they are still new on the job and are overall confused about everything. Super unfortunate. read more

Service is good. The wait is a little long, but to be fair we were there on New Years Day. The coffee is some of the best in drive up coffee places. read more

We visit this location at least 5 days per week. The staff is always friendly, fast, and efficient. We get everything from hot coffees, chillers, hot cocoas and Italian sodas. Everything is always great. Every now and then we bring our pup along and he loves his pup cups that they make up for him. It's his best day ever every time. Thanks for always keeping me awake through my day and treating my pup when he comes along. read more

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Always busy, but the lines move fast. Decent drinks and the people working there are always friendly without being over the top like Dutch.

I love Black Rock! I wish we had this chain on the East Coast. Their Mexican mocha is amazing and one of the best coffee drinks I've had, it's delicious and just the right amount of sweet and spicy. I liked their Irish cream as well. Prices might be a bit high for what it is but oh well. Love this place! read more

Black Rock Coffee Bar - a hand holding a coffee cup - Coffee & Tea Near Me - Gladstone, Oregon

Customer service and coffee is fine but this location takes way way way too long. I've been stuck in line for over 20 Minutes and there was only 3 cars ahead of me. I go here somewhat regularly cuz it's close to my house and this is not an uncommon occurrence read more

Line was super slow , coffee was great as always. I like the coffee here at Black Rock because it's less acidic than other places I try. The coffee drinks are smooth and don't seem to bother my stomach. I like the seasonal drinks hot and cold. Not really a fan of their energy drinks. read more

Black Rock Coffee Bar - Caramel Blondie Chiller - Coffee & Tea Near Me - Gladstone, Oregon

Came in today and there were 4 pedestrians in the drive thru (outer one away from Walgreens) and we had no problem waiting out for it to be our turn, what we do have an issue with is 3 more pedestrians walking up and deciding it was more than ok to step in line in front of us like they were more than entitled to do so, no one said anything from inside to them, and if you're going to allow them to do this instead of making them wait their turn then come off that lane and only allow pedestrians to use it. Also for context we had 3 vehicles behind us already when the last 2 pedestrians walked up, and only a couple cars on the other side. We literally live across the way. This is not the first issue we've had at this location. I've asked for my drink to be slightly cooler and I end up with a lukewarm coffee but I haven't posted about it until now, funny thing is that we always tip at least 20% if not more. My husband finally had enough and honked the horn to get the pedestrians attention as they seemed to continue to grow and asked them to move so we can get through. As we will no longer utilize this location. There needs to be separate pedestrian ordering area especially as if this is happening all the time we're not the only ones who feel like this. Shared to social media platforms. read more

This review isn't for me, but my dog. I have an eight month old, love of my life, partner in crime Golden Retriever named Ruby. She s a very social dog and she loves people. She gets excited at the prospect of another coffee chains treats, today she experienced Black Rocks. She knew it was treat time but she didn't expect this bacon whipped cream combo!! She went muzzle deep into that cup and loved it, thank you Black Rock!! Nice move, your stops are now a must!! read more

Black Rock Coffee Bar - Ruby post-treat - Coffee & Tea Near Me - Gladstone, Oregon

The wait time for this location is RIDICULOUS. It was a busy Sunday at 11am, line was about 6 cars in front of me, but it took 20 minutes for me to finally order. read more

Omg. So good and wonderful service. Will definitely go again. Also ordered a Mexican mocha and that was yummy also read more

Black Rock Coffee Bar - Caramel Truffle Chiller but hot. So yummy and worth the stop - Coffee & Tea Near Me - Gladstone, Oregon

I come here all the time. The workers are nice and friendly. Very efficient in their job and great customer service. Had over 8 drinks and it was done within 3-4 minutes. Make sure you tip them well! They all deserve it! : ) read more

Black Rock Coffee Bar - Iced Fuel - Coffee & Tea Near Me - Gladstone, Oregon

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Road my skateboard with dog on the way to the park thought it would be nice to grab a coffee. Was refused service saying you don't have a walk up window. That's interesting you guys don't have a problem with my wife doing it every other day. Will not support y'all anymore. That's gross especially being denied by an all male staff! read more

Absolutely love BRCB. This particular location is conveniently located right off McLoughlin. I find their coffee a bit too sweet but am in love with their Rockstar drinks. The employees are always friendly and are great at recommending seasonal drinks. I find that they are very efficient at speeding up their drive through process which can't be said of every BRCB location read more

Black Rock Coffee Bar - Lemonade Recovery Rockstar with guava, strawberry, and passion fruit - Coffee & Tea Near Me - Gladstone, Oregon

WORST BR my girl and I have been to. Literally like talking to a robot. Def might wanna consider who you hire for this job. We went here July 21st @ 1:30-1:45. GREAT COFFEE BUT WORST SERVICE EVER. Dutch unfortunately is superior. Not the coffee tho. read more

This specific black rock is amazing! All of the employees know me and go out of their way to ask how I'm doing. My drink is always extremely consistent. Couldn't give them a better rating :) read more

This location is amazing! The coffee is great and the staff have really made an effort to get to know me in the last 6 months that I've been coming here. read more

Great coffee! We stopped in on Mother's Day morning and saw huge lines but they were well staffed and moving folks through very quickly. When we made it to the window the music inside was too loud and we had to shout our order. Drinks were very good and made exactly as ordered. Friendly staff. I definitely prefer Black Rock over Dutch Brothers any day. read more

Black Rock Coffee Bar - Exterior. - Coffee & Tea Near Me - Gladstone, Oregon

I love Black Rock and most specifically this location. They know my order which is cool! They are always super friendly and take an interest. The coffee is great and the offerings are plenty. That said their vendor for food, too sweet cakes, makes terrible pastries and food. The scones are always a brick and hard and the breads are super dense, heavy, and usually taste as if they have been frozen. The bars are terrible tasting and super sweet. I really wish they would find a new treat vendor. Other than that I recommend. read more

I have been going here more often since my boyfriend has been going here. I like supporting hthem over Starbucks, any day! The girls there are very friendly and peppy!! I can imagine that they would have a huge male customer base! I like that they will make a coffee the way I like it without too much coconut milk!! Nothing is a problem for them there..so when I do buy coffee out I have been tending to frequent that place more. read more

Sadly won't be returning to this location anymore. Rude workers and when asking about seasonal drinks they acted annoyed. Also didn't have the drink sign out so it was hard to see what they have and the pastry sign was so small I couldn't read it read more

I cannot believe the lack of care. employees not wearing masks during our worst stage out of the outbreak. I wanted to order but decided it wasn't worth risking. You guy are putting people lives at risk for coffee I hope the owner reads this and feel ashamed. Just because YOU don't know anyone who has died doesn't mean its not real. read more

It seems like they hired a LOT of new people but clearly they didn't train them how to make drinks correctly or something... they mess up every order that I've made there. Every time. They need to be retrained or retaught how to make drinks because I'm not spending $ that adds up over time on something that I did not order. read more

Love the staff. I was going there several times a week to either get an americano or flavored rockstar. But then they got rid of the rockstar and now carry their own energy drink and good god it's so gross. I felt awful because I haven't been back since even though it has nothing to do with them as a company or that location. The people are lovely, funny and just great to deal with. But that energy driiiiiink. It's weird. Maybe I'll give it another try sometime. Or at least get an Italian soda on a hot day. read more

Great coffee shop in town.i belong to cali visting here family findout about this place.i like it

Never has coffee beans for sale....they specialize in coffee but don't have it to purchase? Ordered 6 boxes 10 days ago and they never got them in for me. Great customer service BR!! read more