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Black Rhino Floors

3.0 (2 reviews)
Closed • 8:00 am - 5:00 pm

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2 years ago

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The Tub Doctors - Solid surface accessible shower system

The Tub Doctors

(13 reviews)

Great Service, great quality work,clean and on time. The price was reasonable the lady that came…read moreout was ver knowledgeable.

I have never given any company such a low rating but I cannot give lower than 1 star. I am 100%…read morefrustrated and disappointed with my experience with Vicki and The Tub Doctors. I will never use this company again and will advise anyone who mentions them to run! I received a very hard to get VA grant to make my bathroom ADA compliant. I have a spinal injury that unpredictably affects my mobility. I sat twice with Vicki to explain my needs, the grant, and make choices to create a bid. I explained I had no experience and was trusting hers. She talked the good talk but sold me garbage. My funds were limited so I was very interested in saving as much as I could. As a result of that, she failed to inform me that some of my decisions would result in the final product not meeting my needs. In the end, I was left with a barrier free shower that had a removable barrier that's a trip hazard, a bench that extended beyond the shower so there was water everywhere, a hand-held that wasn't mounted, and the water controls were left down in the tub position where I could not easily reach them when struggling with spinal issues. When I questioned the final product, I basically got the old, "that's what you ordered." I had to pay (remember, I got a grant because I couldn't pay) to get the issues corrected since, "you never asked for those things and, as it is, I'll have to eat the cost of the bench"! Now, after paying what I could and making some negotiations to leave key features out (in an effort to have the grant cover the costs), I have a barrier free shower with a trip hazard removable barrier, a slip hazard floor that I'm almost afraid to stand on, and no bench (a concession I made to lower the amount she wanted from me to the fix the problems). Essentially, I didn't get what I wanted or needed. I didn't get the information to make accurate decisions. I didn't get the respect I should have gotten given I was relying on Vicki to sell me the best I could afford. You almost need a lawyer to contract this company. The workers were great but they can't make up for the lousy sales techniques used to reign in customers. If you're using a grant, borrowed money, limited information or experience, or have special needs ... RUN or you'll need a real doctor!

Black Rhino Floors - refinishing - Updated May 2026

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