Great Service, great quality work,clean and on time. The price was reasonable the lady that came out was ver knowledgeable.

I have never given any company such a low rating but I cannot give lower than 1 star. I am 100% frustrated and disappointed with my experience with Vicki and The Tub Doctors. I will never use this company again and will advise anyone who mentions them to run! I received a very hard to get VA grant to make my bathroom ADA compliant. I have a spinal injury that unpredictably affects my mobility. I sat twice with Vicki to explain my needs, the grant, and make choices to create a bid. I explained I had no experience and was trusting hers. She talked the good talk but sold me garbage. My funds were limited so I was very interested in saving as much as I could. As a result of that, she failed to inform me that some of my decisions would result in the final product not meeting my needs. In the end, I was left with a barrier free shower that had a removable barrier that's a trip hazard, a bench that extended beyond the shower so there was water everywhere, a hand-held that wasn't mounted, and the water controls were left down in the tub position where I could not easily reach them when struggling with spinal issues. When I questioned the final product, I basically got the old, "that's what you ordered." I had to pay (remember, I got a grant because I couldn't pay) to get the issues corrected since, "you never asked for those things and, as it is, I'll have to eat the cost of the bench"! Now, after paying what I could and making some negotiations to leave key features out (in an effort to have the grant cover the costs), I have a barrier free shower with a trip hazard removable barrier, a slip hazard floor that I'm almost afraid to stand on, and no bench (a concession I made to lower the amount she wanted from me to the fix the problems). Essentially, I didn't get what I wanted or needed. I didn't get the information to make accurate decisions. I didn't get the respect I should have gotten given I was relying on Vicki to sell me the best I could afford. You almost need a lawyer to contract this company. The workers were great but they can't make up for the lousy sales techniques used to reign in customers. If you're using a grant, borrowed money, limited information or experience, or have special needs ... RUN or you'll need a real doctor! read more

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My amazing landlord just had our bathtub redone and wow does it look amazing thanks to The Tub Doctor. Very professional and very nice took care of protecting the whole bathroom from what they were working on with the tub. They got the job done in three days and just were very friendly and respectful of the property as well. The tub looks amazing my landlord Jenny and myself are very pleased with the outcome and the company, thanks a lot! read more

The good stuff: - Quick estimates: The Tub Doctors was at our home to provide an estimate within a few days of my call. I had an estimate before they left my house. The estimate included all labor, parts, materials, permits, etc. - Price: Comparable, if not cheaper than other estimates. - Family owned, locally owned. Friendly and helpful owners and staff. Financing options available. Good rating on Better Business Bureau. The not as great stuff: - I wasn't confident the estimate was thorough. We needed a large run of pipe replaced in the basement, which all other contractors told us would include extra cost of $700-$800. The Tub Doctors didn't want to even look at the basement piping, even though I brought up the issue at least twice. - I don't get the impression that this is the place to go if you want a high-quality, custom, bathroom remodel. You get what you pay for and this feels like it may be a little bit on the cheap. read more

Had tub and walls installed within the last 10 years, not sure of date. WIthin months I had to call them back because the grout needed to be redone and the tub was spongy on the floor, I said it appeared to be an incorrect fit. They told me that it just needed the re-caulking and I have to admit that. the problem was resolved. Last month the floor became spongy again and it is really bad. There is at least a 2 inch what feels like an air bubble under the floor of the tub-I believe this was installed incorrectly and of course no longer covered by warranty. I would not recommend. read more

I used them on both mine and my fathers bathroom and they did a great job. We are both on a very limited income and they gave us a great deal. read more

I think overall they do a good job. If they do mess something up, they will go back and take care of it. The prices seem a little high. I've had a job done from them recently, which had a bunch of paint runs in it. They went back and sanded, but you could still see where they were. The guy also left all the paper and tape all over the tub which I had to remove and clean the tub before the showing. read more

Great service to sell there product. Poor delivery. First installation date (June 2016) was cancelled after they were supposed to already be here. Second appointment ....they were late and not dressed in company clothing or anything professional. installers cut a chunk of my new vinyl floor out. Broke brand new toilet paper holder (that the owner said she didn't know how they could have done it). scratched the walls in several of spots - removing the 2 month old paint. The spray they used didn't reply cover the original color so they had to come back - yippee! The spray also left a residue on our door moldings, new baseboards and on-top of nickel accessories. Horrible experience and not worth. Will not work with company again. read more

Had fiberglass whirlpool tub refinished in bright white, and it turned out looking better than expected. The technician did a careful and thorough prep job and sprayed the finish material excellently. Unfortunately, a fair amount of tiny floating dust particles settled on the surface as the finish was drying, leaving tiny nubs on the finish. Tub Doctors promises to return and buff out the blemishes. I plan to post a one year follow up on how the tub is holding up. read more

The project started out as a standard price to refinish my bathtub, a couple of hours into the job, they called me wanting more money. They said they were spending too much time, they recommended putting in a liner instead. Terrible service. Have them look at the job first, before they start the job. I do not recommend them however. read more

The Tub Doctors got the job done right on time! We remodeled a rental property bathroom and needed a one-day turn around so our tenants were not without their shower. They were fast, efficient, and did a beautiful job renovating the shower. Would highly recommend this company!! read more

Help! I've been robbed! I keep paying them to fix an on going problem. I'm done. I'm calling another company to remove their liner and replace it. It leaks. It is poorly designed and will continue to leak as long as they don't seal the new liner to the old tub properly. Don't use them. read more

currently working on our bathroom, they say the process is 6-8 days but what they do not tell you is that your lucky to have a contractor in your home for any more than 4 hours on any given day. We are on day 5 right now on a 5X9 bathroom it was a complete gut and redo but my husband and I did 95% of the gut ourselves, I am not complaining about the quality of work but it would be nice if they worked full days and maybe I would have been looking at a completed bathroom this weekend. I have had a lot of contractors in my home over the past week on other projects(trying to maximize our time off), and so far they are running laps around the time it takes to get there work done vs. tub doctors, yes something's need to cure but other parts could be worked on while waiting. Things are looking nice so far, looking forward to a finished product. - The more they did the worse it got, the drywall work is subpar for a professional doing it I should have somewhat smooth walls, my husband whom is learning as he goes could have done better if my husband and I knew then what we know now we would have taken up the challenge ourselves and hired out for just the tub installation, Husband is busy correcting things we thought would have been completed for us. no one (contractors and scheduler)knows what the other is doing, it was like pulling teeth to get answers and most of the time the answers were not correct. I will not recommend them to anyone. Its paid for, what I got was expensive for what I received but as someone mentioned in a previous comment, you get what you pay for and maybe I should have looked more at one of the higher price quotes I received vs. this one. Please learn from my mistake. read more