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Hales Corners Flooring

3.8 (4 reviews)
Closed • 7:00 am - 7:00 pm

Services - Hales Corners Flooring

Carpet installation

Fixture refinishing

Floor installation

Hales Corners Flooring Photos

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My New Floors - Hard wood floors look the best!

My New Floors

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We just finished a flooring project in our home, and I can't say enough good things about this…read morecompany. The whole process was simple and stress-free. Our consultant (Tom R.) came out to our home to measure and talk through our options -- no pressure, no upselling. After that, I went to the showroom where I could take my time looking at samples until I found the right one. Once I made my selection, installation was scheduled and finished within a few weeks. The team stayed in constant communication, and the results are beautiful! What really stood out: 100% communication 100% quality workmanship Completion right on time If you're in or around Waukesha and need new floors, this is definitely the company to trust.

In my opinion, if there is one factor any successful company needs, it is reliable and…read moreknowledgeable customer support. My New Floors Inc. really hits a home run in this department with Max Shaw. Max provided clear concise answers to all of our questions regarding the best flooring to select for our home's main level (a gorgeous Godfrey Hirst Pure New Zealand Wool Carpet) and he made cost effective recommendations for attractive, affordable, yet durable flooring options to use in our rental properties. Our experience with Max was so different than past experiences with "big box" flooring installers. The big box in-store help doesn't exactly inspire confidence in the product knowledge area and their installation "experts" were actually low-paid, unprofessional subcontractors. This certainly isn't the case with My New Floors Inc. Our experience from showroom to install was impressive!

Floor Coverings International

Floor Coverings International

(23 reviews)

These people couldn't make it any simpler. Initially I was going to go through empire but they were…read morealways booked, and I wanted to explore options. This place popped up as a recommendation. Matt came to my house and showed me samples and educated me thoroughly on every option. I had never had any floor installations done before so I was pretty clueless. Matt made it easy for me. Never felt pressured into anything and him and his team were so friendly and helpful! Whole process went smoothly. They installed it while I was at work, came home to see it and I love it! They did an awesome job. I would recommend this company!!

Nicest family owned business you'll ever used, BUT they make you sign off on the work before the…read moreworkers have even left your house. I didn't want to make everyone wait and I didn't want to criticize the workers in from of them, so I didn't walk around and check every inch of the carpet. Within a week there was a loop exposed on one of the seams where the carpet edges meet. The owner came back and cut it off. Very nice for him to do a home visit, but I could've cut it off all by myself (and risked it fraying further without any help). I thought he'd do something more permanent and professional. A few months later there was another large loop coming up on a different seam and he said he'd come over and GLUE it. I figured I could do that too so didn't make him come. At any rate, it's still unglued and raveling off and I am frustrated with their work. The edges are uneven around the fireplace and it's just plain shoddy workmanship.

Carpet Town - Design department featuring window blinds and wallpaper

Carpet Town

(15 reviews)

It is deeply troubling that this review was posted, given that Carpet Town has attempted to please…read moreMr. Mc Gee in multiple ways. A: If it was so "deeply troubling," perhaps your company should have done the job properly in the first place & not told half the story in your claims. My rebuttal includes the first sentence of most of her paragraphs. So in the words of Paul Harvey...I give you, "the rest of the story: CLAIM: He came in within a couple of weeks prior to his moving into his home... A: I was told this, "was not a problem," by the salesman, Tom, & install would be done on time. To save me money, Tom suggested he could have his "best guy in the city" do it for me; coincidentally one of CT's installers, or so I was told. CLAIM: His LVP was installed on September 25th 2019... A: And the carpeting on the 23rd. Darn right I called as the job wasn't finished! (See the picture with the carpeting laying over the LVP.) YOUR people did not complete the job when the LVP was installed. Further, YOUR guy did NOT come on Fri, Sept. 27th as you claim, he came on Monday, Sept. 30th & tried to fix it. I was told someone would come on Friday the 27th; they never showed, I called & was then told someone couldn't be there until AM of Mon, Sept. 30th. CT's rep didn't actually come until a week after she claims. When CT's rep's attempt to fix the floor didn't work he stated, " I don't know what the problem is." On Tue, Oct, 1st, he simply dropped off a cleaner outside our front door? Now they wanted ME to "fix" a bad product! That didn't work so I called the office again, the rep told me he would put in a claim which could take 4-6 weeks to square away. On Fri, Oct 4th, at 12:18pm I recd a call from the rep stating he may have found a remedy & asked if I'd be home. Later that day he came and finally fixed the LVP. I have a time-stamped picture taken! That is also when I asked him how the installers could leave as there was clearly something wrong. CT's rep said, "They don't really pay attention to that kind of thing. They simply come in and do the install." So...that will help in "clearing up" the actual timeline! CLAIM: Jonathan Werner, sales manager, called Mr. McGee on October 21st asking for the outstanding balance of $1,111.31 that he owed since the installation... A: Actually I called Mr. Werner who had to call ME back since he was not available. He was NOT calling to ask for the outstanding balance! Jonathan first offered to knock off the $111.31 to make it an even $1000. But as the job had not been completed on time, there are still outstanding issues (to this day,) & their screwing around required me to miss work days, a credit of just over $100 was a joke! Jonathan stated, "I will have to speak with the owner and get back to you." CLAIM: On October 30th, Wendy Werner, owner... (skip to last sentence) He agreed to call at 7am on Tuesday, November 5th. He never called... A: Actually, I did call at 7:32am on Nov 5th, and left a message on the voicemail. NO ONE ever got back to me. I was in a meeting all day in DeForest & for you intrepid readers, you'll find out in her next paragraph, I was involved in a car/ deer crash which totaled my truck. OH, and, Wendy, why are you suddenly referring to yourself in the third-person on your account? That's weird... CLAIM: ...On that day he mentioned for the first time that there might be a flaw in his carpeting.... A. This was NOT the first mention of issues with the carpet installation. I called & spoke with Tom on Mon, Sept. 23rd after the install as the seams in the carpeting were (and after 2 months, still are) very noticeable. In fact, Tom came out to look at the carpeting on the morning of Sept 24th! Wendy's facts are again, a bit lacking in accuracy. CLAIM: One week later, on November 18th, Wendy left a message... A: Actually Wendy called my wife at work & left a threatening message on her voice mail as well as mine. Despite her company still not standing behind their product/ installation, it wasn't worth taking CT to court over a few hundred dollars as they have already cost me more in wasted time. So they got their money! It is very sad when an owner of a company does not stand behind their service and their product, then only tells part of the story. Pictures: CLAIM: The LVP picture is before we made the effort of cleaning it. A: Yes...but like your business, you didn't complete the job; in this case, of looking at ALL of the pictures. See, I also posted a picture of the difference after the CT rep fixed a 4x4 section. But keep up the good work, Wendy... CLAIM: Carpeting picture shows some loose fibers. A: If Wendy would've sent someone out as Wendy said, Wendy would know that the "fibers" that are letting lose on one end. The other end is still attached to the base of the carpet meaning the carpeting is letting loose! Wendy just makes assumptions. Don't be a Wendy!

Our sales person Amanda was very helpful and kind. She set up our measurement appointment in a…read moretimely fashion. The gentleman that came out to measure my floors was not wearing a mask. He was very talkative and recommended many things that I did not want. He had said nothing about the thickness of the carpet padding or the carpet itself. The three men that came out to install my carpet were also not wearing masks. The three were there in the morning, two of them left, and then two of them returned much later in the afternoon to finish the job. I thought that was rather strange that all three didn't stay for the entire job. When they were finished, I noticed that the connector piece from my hallway into my bedrooms wasn't nailed down all the way, but when I asked, the guy fixed it by hammering it in more. Then I tried opening and closing my doors and they were very hard to open and close. I had to push my entire body into the door to open it. The guy that installed the carpet had said that sometimes this happens and he just brushed it off. They left. I called the store later that day and spoke with manager Jonathan. He offered to pay for half of the cost of a Carpenter to come out and trim the doors so they would open. He got it taken care of pretty quickly, and said that he would contact me for the bill. A week went by and I hadn't heard from him. I got a call late on Friday from the secretary Donna asking for payment for an outstanding balance. I called the store back Monday, and it turns out there was no communication from Jonathan to her regarding my bill. The balance that she was referring to was the full amount, and Jonathan had said I only had to pay half the amount. I told Donna this, and she took half the bill off and I was able to pay only half the bill. All in all, the carpet is very nice, but the communication is very poor. I was not happy with the communication and their disregard to the pandemic.

Hales Corners Flooring - flooring - Updated May 2026

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