We recently purchased a home and had Strait Edge Flooring redo all of our hardwood floors. They did…read morea fantastic job and I highly recommend them. When we were looking to get the floors done we received a few quotes for the work. Blake came out to give us an estimate and was very thorough. He noticed a few items we would need to repair/address that the other companies did not look for. Strait Edge's pricing is the perfect balance between quality and value. We had some repairs which required that were move intensive than we originally anticipated. Blake and his team took care of us and you cannot tell the repair was needed. Despite the repairs being more involved than originally anticipated the work was still completed on time. With the additional repairs the pricing needed to be adjusted to account for the extra work. He was upfront about the additional costs, they were very fair, and ended up being lower than I had anticipated. I will absolutely be reaching out to Blake and his team when we need additional flooring work done.

I received an estimate for removal of all our carpet and installation of LVT flooring. I thought it…read morewas a bit more than I could afford. I eventually removed all the carpeting and tack strips myself and disposed of it. I bought the new flooring from Floor and Decor and delivered it to our home. I did negotiate a price that was acceptable and scheduled the installation. The day for the install came but no workers showed up. I called mid day to find out what was going on and was told the worker had a family emergency and was gone for the day. He would be back tomorrow and start my job. (Why didn't I get a call to tell me he wasn't coming?) The second day came and he was late arriving, then had to leave to take a tool to another job. At the end of the day he had to leave early for an appointment. Day three came and he showed up at 6:20am to start working without telling us he would be here that early. They started work and made so much noise that I received complaints from my neighbors (I live in a multi family condo building). That day he stayed here until 8:00pm to get the job done because the next day the boss had him scheduled for another job. Our job wasn't finished yet. The worker told me to call the boss and get the completion scheduled. I called, I texted, I tried e mail and got no response for days. When I finally reached him, a discussion was had about the job and how "Happy" I was. I told him about some defects and he argued with me that was my fault for buying the products from Floor and Decor. He wanted to argue about everything and was very rude on the phone. Eventually the workers came back to finish the job but that was three weeks later and it took them another 2-1/2 days to finish. I spoke to the workers about the boss' attitude and I won't post what they had to say about him, so you can figure out it wasn't a compliment. I will not recommend doing business with Straight Edge Flooring. We do have problems with the installation in the fact that they didn't follow the manufacturer instructions and a couple areas were damaged by their tools. But according to the Boss, that is my problem for buying items from Floor and Decor. The problem is they installed the flooring without the necessary expansion gap at the ends, Were not careful with their tools and gouged and scratched the flooring, and the boss is less than a nice guy to deal with. In my opinion, this is another business that won't be in business very long.

Had Tom J come to our home today with samples and pricing. Was very professional, answered all our…read morequestions and concerns. Great member of the Empire team

Beware. Avoid. We got LVP wood floors installed and it hasn't been two years and one is cracked and…read moreshifting around. This is a manufacturing warranty issue so naturally NO ONE at this company will help. We have been in phone rage, email tag, put on hold for hours, and yelled at. No one will help us. The cracked in in the main hallway so the kids are constantly stubbing their toes and it's an unavoidable eyesore and catastrophe. We paid thousands for this to only last two years?!?

Buyer BEWARE. What was sold to us was luxury vinyl plank floor for the kitchen area. Supposedly a…read morelifetime warranty. Was not installed properly. Floor not leveled correctly, planks separated all over. Sent crew three times to fix it. I could have hot glued it myself and done better. Company does NOT stand behind poor installion practices.

Terrible I would never use them again. We ordered two floors, one for our bathroom and one for our…read morekitchen. The bathroom floor was put in so poorly. They had to redo it new flooring. The kitchen floor, the board separate and they blame it on our kitchen chairs, which have wheels we were never told at anytime we couldn't have wheels on our chairs. They will not do anything to fix it either blaming it on the chairs so now I have a kitchen floor with boards that separate and kitchen chairs with no wheels.

We just finished a flooring project in our home, and I can't say enough good things about this…read morecompany. The whole process was simple and stress-free. Our consultant (Tom R.) came out to our home to measure and talk through our options -- no pressure, no upselling. After that, I went to the showroom where I could take my time looking at samples until I found the right one. Once I made my selection, installation was scheduled and finished within a few weeks. The team stayed in constant communication, and the results are beautiful! What really stood out: 100% communication 100% quality workmanship Completion right on time If you're in or around Waukesha and need new floors, this is definitely the company to trust.

In my opinion, if there is one factor any successful company needs, it is reliable and…read moreknowledgeable customer support. My New Floors Inc. really hits a home run in this department with Max Shaw. Max provided clear concise answers to all of our questions regarding the best flooring to select for our home's main level (a gorgeous Godfrey Hirst Pure New Zealand Wool Carpet) and he made cost effective recommendations for attractive, affordable, yet durable flooring options to use in our rental properties. Our experience with Max was so different than past experiences with "big box" flooring installers. The big box in-store help doesn't exactly inspire confidence in the product knowledge area and their installation "experts" were actually low-paid, unprofessional subcontractors. This certainly isn't the case with My New Floors Inc. Our experience from showroom to install was impressive!

We have brand new vinyl plank floors on our main floor. We decided to do the whole main floor level…read morethe same floor type. We received a few quotes and decided to hire Bruce and his team. Our installer, Alex did a super job over the course of 3 days. He was very good at his craftsmanship. The floors turned out very nice. I recommend and will repurchase again.

Great experience. Got a good deal on some carpet and they were out to install it in just a few…read moredays. Bruce was fantastic to work with, and the installers were polite and professional.

Big fan of Carpet Mill Outlet! We've been using them for years, and by we, I mean by whole family -…read moremy parents at multiple properties, my brother at his house, and me in my home / previous condo. The product itself is great, and they have so many options based on your type of project. We've used them for carpet, hardwood, and LVP needs. Most recently, we had our basement refinished, and Joe was wonderful and easy to work with, per usual. Since that install, the carpet has held up so well. And thats saying a lot seeing as we have a bunch of kiddos down most days! However, during recent floods in the area, part of our carpet was effected. Fortunately, my husband and I were able to pull it up and air it all out - but that of course left it no longer secure. Let me tell ya, Carpet Mill Outlet is so reliable. I called Joe and he sent someone out within a day or two to restretch and reinstall the whole side of the room that was affected. We were so, so appreciative! No doubt we'll continue to use this local business for all of our future projects to come.

Worked with Joe to have a large rug bound. They have a large selection and Im very happy with the…read moreresults! It was done on time and the cost was very reasonable.!! Will be doing business with them again!