Ownership and lack of management is the problem here. This isn't Blackhawk California buddy. We've been to a lot of bars, and we've HAD great experiences here in the last two months when being served in the dining areas both downstairs and upstairs on the roof but, ownership here needs a reality check... WAKE UP!!!
They're consistent on one thing, rolling the dice with customers. My wife and I have been in several times (at least 6) and have been served by David at the bar downstairs, Harrison at a table downstairs, and Michael at the bar upstairs. ALL of them provided exceptional service, even when things out of their control went haywire. They are employees that understood that the CUSTOMER comes first and their tips reflected that. But tonight was our last straw. Kaila served me and my wife at the bar upstairs. Gorgeous night for a rooftop bar! But, she was the rudest bartender we have EVER encountered and we're generally pretty gracious I would like to think. She was so rude... not only to me and my wife, but to her coworkers as well, literally heard her barking at them telling them apologize to tables waiting on drinks FOR HER and saw her even bringing one to tears when they were doing their best to cover for her. So sad. Not a great start to the night, but we sat at the bar upstairs 9/25, and we watched her complain to customers about the work environment, management, and be rude to other servers, only to then get our drinks wrong. On top of ALL that, she was short and rude to us, rolling her eyes, when we simply asked for our drinks to be corrected. She treated us like we were a burden to her for asking her to get the beer we ordered *when she got a sec* corrected. When we paid out, she even yelled at us as we were walking away because we didn't leave a tip... "HEY, aren't you gonna come back and fill this out?!" she yelled across the bar. To be honest, no, we weren't going to tip her, as bad as that sounds, the experience didn't warrant that. We aren't ever those type of people but after waiting 26 minutes to be greeted and another 15-20 minutes for our *wrong* drinks to be delivered we felt like it was not deserved. A simple beer and a house wine... but yeah you get the point. Avoid the wine IF you decide to give this place your money... terrible choices all around. On a couple occasions the staff has even persuaded us away from the house wine stating it "wasn't that great" in the past. For $10 + per glass, It all tastes like the 7-11 garbage wine you could buy in a big box at 11:58pm for $8 at the convenient store. The ownership here needs to wake up and realize that if your customers aren't happy, you have NOTHING. We definitely won't be back and we actually hope to see some of our favorite servers here jump ship in the future. Great spot, great potential, terrible execution. Avoid until further notice. They have a thing or two to learn about Texas hospitality for SURE. read more