Some time ago, the cover plate of the fire sprinkler on the ceiling of my second floor was knocked…read moreloose and fell off. This happened because my son fell on the third floor and accidentally hit the spot where the second-floor fire sprinkler was located. I knew nothing about this kind of thing and was really worried that water would start spraying out immediately! I quickly reached out on Yelp to several licensed fire protection service providers, hoping someone could help reinstall it as soon as possible. Leon from Central Fire Protection & Services was the fastest to respond--within ten minutes! I asked Leon if he could come quickly to help me replace and install it because I had to go out the next day. Leon asked me to send him photos and a short video. After reviewing them, he reassured me that there was no need to worry, that it wasn't a big problem, and told me to just contact him again after I got home. When we returned from our trip, I contacted Leon right away. Leon patiently and thoroughly guided me online on how to choose the correct new cover plate, how to purchase it, and explained that once I received the parts, I could actually install it myself. Even after receiving the new part, I still insisted on having Leon come install it, since I'm not a professional. But Leon kindly and carefully walked me through the installation step by step. Finally, with Leon's help, I successfully installed the new cover plate! I was so happy--not just because Leon provided all this guidance for free and never tried to take advantage of me, but also because through Leon, I learned something new myself. Now, with immense gratitude, I'm writing this review to give Leon the highest praise for his professionalism, honesty, dedication, and his willingness to go above and beyond. I recommend Leon to all my friends. I myself work in professional consulting, and Leon's values completely align with mine: not putting profit first, but putting truly helping others first! It's because of people like Leon that our world becomes a better place. (Oh, and even when I insisted that Leon give me a quote earlier, the service price he offered was extremely reasonable.) Thank you, Leon!

I needed a 5 year inspection for a commercial warehouse, Leon was responsive and very professional…read morein his approach, something sorely lacking now and refreshing to encounter. He had to interact with my tenant, I did not need to be there, payment was easy. If you need anything done with sprinklers, I would strongly recommend him.

We needed an annual inspection for our company's fire extinguisher. I originally called the company…read morewho did the previous inspection. In fact, I called them twice. Two weeks ago. Still haven't heard back from them. I kinda wish they'd call back just so I could have the satisfaction of telling them I went with another company because they took too long to call me back. On a SUNDAY, I sent FIRESHIELD a request for a quote through Yelp. Within a short period of time and a few text messages back and forth, all my questions were answered and I had an appointment scheduled. The tech arrived earlier than the appointment window I was given, was very friendly, and had completed everything in about 15 minutes. FIRESHIELD's fee for the inspection was also less expensive than the other quotes I received. I will definitely be calling them for future fire extinguisher inspections and servicing.

The tech responded quickly and answered all of my questions. The tech provided a realistic…read moreschedule, showed up on time and serviced the fire extinguisher as requested. This service was reasonably priced as well.

Had asked San Jose Fire Protection for a quote on refill + certificate on one fire extinguisher…read more Quote was very promptly provided which was better than quote from big company. Technician arrived and figured out fire extinguisher cannot be determined. At that any point, The technician could have asked for more money. Instead, they provided fire extinguisher from their own inventory + certificate and still did not ask anything extra!! Very rare to see in today's business environment! Thank you San Jose Fire Protection. Will be happy to to do business again!

I'm happy with quick service, Manny is very helpful! Please come to find him to looking for servicesread more

I can't say enough good things about Aura Fire Safety and their customer service. Our restaurant…read morerecently had an ANSUL emergency, and they immediately told me they would send a technician out to inspect it. Luckily, they were already working on another project right down the block, so they arrived very quickly. Kim, who was my main point of contact, kept me updated the entire time -- from quotes to procedures and next steps. From this experience alone, I can tell they truly care about their customers and provide a very personal touch, which is rare these days. Thank you to Kim, Ben (owner), and the entire crew. You guys are awesome!

Yes, you did lower the price after seeing that my system only had two sprinklers. But then you…read morecharged me double that amount to replace those same two sprinklers heads and screw in two new ones. You're calling that "emergency repairs"? Again, you told me it was required for compliance -- which is misleading. As I tried to explain to you over the phone, my insurance requirements state that a qualified individual or company must inspect the automatic sprinkler system at least annually, and in accordance with local Fire Marshal requirements, to ensure the integrity of the system. That's it -- no mention of spare parts or emergency repairs for a two-sprinkler system. From what I understand, San Francisco follows NFPA 13 and NFPA 25, which require a spare sprinkler head box only when a system has more than 20 or up to 300 heads, depending on the standard. For systems under 300 heads, the requirement is typically a minimum of six spare heads -- and none of that applies to a system with just two sprinklers. I'm really disappointed that you tried to spin it this way and push unnecessary charges by misrepresenting what's actually required.

The technician was prompt and professional, taking the time to thoroughly inspect the issue and…read moreclearly explain the best solution. Even though they weren't able to replace the valve during the visit, he provided honest guidance and didn't charge for the service. Truly appreciate the integrity and professionalism--highly recommended!

Frustrating interaction. Had a leak in my fire suppression. System. The technician originally…read moredidn't show up. Then after calling back they did. Promised a follow up email or call. Nothing for a week until I started calling. Said they needed a note from fire permitting that I had to get. I went and got the note. Then sent it to them, only to be ghosted after repeated calls and texts. Contacted a different service who came within a week. Fixed the problem, but now I have black mold because this group held up work for almost a month.

Excellent and very efficient service! Joe was very helpful with helping me understand the laws…read moreregarding fire extinguishers and how to properly use them. I greatly appreciated the kind service! Fair prices too!

I have used Nickell Fire Protection for years. They do a great job and I always found their work…read moreto be top notch. They charge a fair price and they work fast. We had our extinguishers for our business serviced annually with them. It was always done fast and well. Good business, good people! I have recommended them to other companies as well. I would highly recommend them to yours as well.

Amazing team. They came when they said they will. Produced all the required papers work for the…read morecity. Designed a budget friendly system and deployed it. FYI passed inspection on first try :)

If you are looking for a reliable and professional company look no further. They are awesome to…read morework with and they are able to provide service quickly. I always receive outstanding customer service and will continue to use them as my provider for fire protection

Tim is responsive & knowledgeable; glad we hired him for our home fire sprinkler project! He's…read morehelping us navigate the design to permits & installation. He's a pleasure to work with & looking forward to the final product! Thanks Tim!

Joe completed replacing 14 sprinkler heads in my house without any flaw. He was diligent, humble,…read moreand informative about what he was going to do. I didn't have any stress nor concern during his onsite work, it's truly good for value. Originally we called them for sprinkler line water leak, and they found out that the sprinkler heads are of recalled and need replacement. I would highly recommend Coastwest Fire Protection for anybody who needs fire safety related matters.

My final step was passing a fire inspection before opening my cafe the following weekend. I had to…read moremodify my sprinklers to be dropped below my new ceiling height and the work had to be performed by a contractor with a C16 Fire Protection licensed contractor. Thankfully I found William and his foreman Chris at Williams Fire Protection. He provided an honest quote same day. He provided the necessary designs and submitted over the counter in person with me to help accelerate the approvals. Then his foreman Chris came out immediately after design approval to finish the job in less than a day. I would highly recommend Williams Fire Protection if you find yourself needing C16 Fire Protection licensed contractors.

I contracted Williams Fire Protection to replace the fire sprinkler heads in my restaurant. The…read moreservice was very professional and on time. The communication was effective and quick. The quality was exceptional. Daryl was an expert. The cost was very reasonable. I planed to hire him for another project very soon. Highly recommended.