I really can't say enough good things about Joe. He completely saved the day…read more
Before finding him, I had already gone through several frustrating experiences. I first contacted an LG-authorized repair company, and the technician never even showed up. After that, I spoke with two other repair companies that immediately started diagnosing the washer without ever inspecting it. One confidently told me it needed replacement parts and quoted me $265 for parts and labor. Another insisted the entire detergent dispenser drawer had to be replaced for $350. Both diagnoses turned out to be completely wrong. But I think it's more accurate to say they were lying.
Some people are willing to charge customers hundreds of dollars based on pure speculation and/or greed, instead of taking the time to properly inspect the appliance first. That's exactly what made Joe stand out from the very beginning.
Unlike everyone else, Joe refused to guess. He explained that the only responsible way to diagnose the problem was to see the washer in person. That alone spoke volumes about his integrity and professionalism. His inspection fee was more than fair, and his repair pricing was just as reasonable!
The washer is only a little over two years old, so it seemed unusual that it would suddenly need expensive replacement parts. The problem was that water would pour out of the detergent drawer whenever it filled during the wash and rinse cycles.
Within minutes of arriving, Joe had the top of the washer removed and began carefully tracing the source of the problem. Watching him work was like watching an experienced physician diagnose a patient. He methodically examined everything, using his tools and flashlight to inspect areas most people would never think to check.
The culprit turned out to be something no one else even considered - a piece of paper towel lodged inside the water distribution channels that feed the detergent dispenser. That small obstruction disrupted the water flow and caused the dispenser to overflow. No replacement parts were needed. Just careful troubleshooting, experience, and an honest technician who knew exactly what he was doing. That's Joe.
What impressed me almost as much as his technical skill was his character.
From our very first phone conversation, Joe was polite, respectful, and genuinely kind. When he arrived at my parents' home, one of the first things he asked was whether he should remove his shoes. It may seem like a small gesture, but it immediately showed us the kind of person he is: someone who respects both his customers and their homes.
He arrived exactly when he said he would, kept us updated on his arrival time, and explained every step of the repair as he worked. He never rushed the job or treated us like just another appointment on his schedule.
He even went above and beyond in ways he didn't have to. Before leaving, he took the time to slightly raise and level the washer to improve its positioning - something that wasn't part of the repair but that he did simply because he cared about doing the job right.
One comment Joe made really stayed with me. After discovering that the washer didn't need any replacement parts, he told us he was actually relieved because he had been worried the repair might become expensive. That says everything about the kind of person he is. His first concern wasn't how much money he could make. It was making sure his customer didn't have to spend money unnecessarily.
Once the repair was complete, he didn't simply declare the job finished and leave. He ran multiple diagnostic and test cycles to make absolutely certain the washer was working exactly as it should. That level of thoroughness gave us complete confidence that the problem had truly been solved.
In all my years of hiring repair professionals, I honestly don't think I've ever met someone with more integrity, skill, and pride in his work. Joe treats people the way every customer hopes to be treated - with honesty, respect, patience, and genuine care. With him, we never felt like we were being sold something we didn't need. Instead, we felt like we were dealing with someone who wanted to solve the problem the right way.
My parents are new to Riverside County but eventually plan to move back to Los Angeles County. We are all thrilled to learn that Joe also services customers in Los Angeles, because there's no question who we'll be calling if we ever need appliance repairs again.
From this point forward, Joe will be our first call, and we will recommend him to our family and friends without a second thought.
People like Joe are rare. He is honest, exceptionally knowledgeable, dependable, and takes enormous pride in doing things the right way.
We really cannot thank him enough. He deserves far more than five stars.
